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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the final result
I was very disappointed in the "lack" of cleaning power, after spending $165.000. There seems to be very little difference in how clean it looks and none of the stains came out. I will not be recommending this company to anyone.
No chemicals. Quick drying compared to conventional cleaning.
Since I was paying $427 for 3 bedroom and closets, I asked if I it was possible to get dog smell (it wasn't urine smell) just dog smell out the carpets. I was told yes ... This is a 2 year old house with a dog that has lived there for 6 months. The smell is still in there ... I do, however, appreciate Zerorez going back for a 2nd time to fix the problem. The smell was never removed, even after a 2nd trip. So I had to put in new carpets throughout the whole house ... so I guess it was a waste of money.
We like your product because of no harsh chemicals, and our carpets have never been cleaner because of Zerorez. And months after the cleaning, our carpets continue to look better than any other carpet cleaning co. we have ever used!!!
Effective
The tech was friendly and professional. He went the extra mile to make sure our upholstery was satisfactory.
friendly and professional
Every area was the cleanest it has been since we put the carpet down,
The service technician was professional and accomodating when cleaning our carpets. Also, I like the idea of not using chemicals to clean and less drying time. I will definitely used Zerorez and again and recommend them to anybody that asks.
really gets carpet clean and you can see the difference
The job was fine and the person did a great job. I had the card you sent that had a special of three rooms for $99.00 good through January 31. I was charged for a special of $129.00 instead. It makes a difference when other things are added in. That was disappointing.
The carpet tech cleaned the wrong room and when I called and requested he come back out to complete the work he promised to call me back the next day but never did. I tried calling to schedule another appt and the rep stated she couldn't help me but customer service could and she would connect me. I was hung up on and never heard back from anyone.
My carpet is still clean after the technician left and he was very professional and nice.
All of the service reps that have come to my home have been professional, polite and efficient at doing their job. I have been very satisfied with the cleaning results -- and the smell is very pleasant but doesn't last long enough !!!!
Service itself has been efficient and takes less tme than previous companies we've used. The carpet dries more quickly and stays clean longer. And I like knowing that there isn't residue left in the carpet for the sake of our pets and younger grandchild.
You show up on time, you're quick and do an excellent job every single time.
No sticky residue like most carpet cleaners
You use very hot water, to help kill germs in the carpet, and you do not use chemicals. And your carpet cleaners are very professional, and they take their time to do a good job. I always recommend Zerorez to my friends, and family. Keep up the good work. Thank you.
Did a good job, quick and efficient.
The techniction was very knowledgable and friendly.
Would like to have a quote ahead of time
I am a long time customer. I used your company at my old home and my current home has never been cleaned by anyone else but your company and I have owned it for over 4 years now. However, the blue cord you use always leaves a blue mark on my walls. I can't get it off without painting over it. I am currently in the process of selling my house. I have been painting my walls for weeks. I believe the technician did everything he was supposed to do to protect my walls by putting up bumpers and tying the cords to my staircase, but I still saw the blue marks in at least 2 places. I like the fact that you do not use chemicals to clean the carpet, but I would not recommend you to anyone until you stopped using the blue cords.
Also, I have been getting the stain protection on my carpets each time you are here to clean them. I have you all come and clean different sections of my home every 6 months or so. The last couple of times you have been here there have been some stains that just won't come out. This is dissappointing to me since I thought I had paid extra so that the stains would come out upon the next cleaning.
Its Green technology
thourough...timely and it feels really clean!
quick response
I'm amazed how Zerorez is able to clean my carpets. The black that gets on carpet from dirty air which shows up underneath doors and on baseboards comes up easily with Zerorez. Other companies have not been able to get it out even with special attention to these areas. The service men are very professional & careful when working around furniture. I'm sold on Zerorez!
My carpet always looks great and your employees are wonderful.
Knowledge and being on time!
Very thorough. Technician was polite and professional.