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based on 84556 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have not had the cleaning done yet. But when we do we will be call zerorez to do the work. .
Tony did such a great job! We felt like he was working on our carpet just as hard as if he were working on the carpets at his own home. He was very thorough and went over several areas more than once to make sure they got as clean as possible. We are so glad that he was our tech.
It met and exceeded our expectation. Your technicians had a problem earlier in the day with their truck but committed to have it fixed and still came the day of the appointment. When both members in the household work it was important that a half day off was used productively.
Even though it was late they came with a good attitude and took care of our needs. I would recommend your company anytime.
No up-selling.Very professional and my carpet looked like new!!!!
We have had it cleaned before professionally ,and it never looked like this!
I have already referred two people to you and will continue to praise the work and the results.
You made my day zerorez!!!!
No sticky mess, no matted carpet
I don't know if all your people work as hard as the man you sent here do but he did a great job and we are very happy with his work. I'm telling you he really does work very hard for your company. We will use you again and will share your name with any body needing their carpets cleaned.
First name removed and Tammie Last name removed
Non toxic products and capable servicemen
Professional..no odor...really cleaned my old carpet with pet stains
Brad did an awesome job!
good efficent job, done in a courteous manner. Name removed
I like the fact that the carpet looks new again after it has been cleaned. I have tried other carpet cleaners, but ZEROREZ is the very best in the business.
I like that you use no chemicals to clean the carpet.
Faster and more efficient follow up after the work has been completed.
You stand behind your work and get things clean usually on the 1st trip.
My dirty hall carpet looks much better -- all the carpet looks so much better.
I wasn't home, but my husband said Tech showed up on time
and he was in and out. Very efficient!!!
One thing that I thought cleaning would take care of was the
dirty pattern tracts that are walked daily around corners like
going down hallway toward kids room. It did clean hallways, but
it was just the pattern tracts. Maybe I'm not explaining correctly, but
all in all it really looked good except for the tracts mentioned. Our carpet
is about ten years old, so my husband said it probably was wear instead of
dirt. Not sure!! I will definitely use Zerorez again!!!
The people and service are the best!!!
Show up when you say and do a good job
The carpets are better that I could have ever imagined. We had the issue of pet stains and they are completely gone now. It was well worth the money spent to have my carpets back to the way they belong. They techs were fantastic and made sure I was informed on everything they were doing even though I was at work while they were working on the carpets at home.
Superior results, professional technicians.
How fresh the carpet smells afterwards and how truly clean the carpets are.
Ricky (your service tehnician) completed the service successfully and expeditiously. He was
thorough and professional.You should be proud to have him on your staff.
no smell, no residue, completely safe, nice people to deal with and very efficient and fast service. The price is good too! Thanks,
The tech was very friendly and very informative about the flooring.
My carpet was clean - the tech got all the "gray traffic" areas clean. Other carpet companies have never gotten them clean.
I am usually happy with the service I receive. I didn't notice this until the cleaner left but saw some spots that were missed. More importantly I paid for the pet treatment and then the fiber protectant. I have had this treatment before and if a liquid is spilled it bubbles up. We had our first spill this morning and the liquid went straight into the carpet no bubbling up. I was very disappointed as it appears it wasn't treated or done correctly.
Service, no chemicals
nothing on this appt..
The professional way your employees handle each situation. Most of all the results are amazing. I knew the job would be done quickly and all the stains were gone.
Ask to have service "first thing in the morning" You people told us that day it would be 10:00 am to 1:30, I called at about 11:00am to see what time it would be, you said it would be 12:30 "on the way". Waited until 4:00 to 4:30 PM. That is unexceptably customer service. This is the third email that I have sent, without a response. My guess is, that in reality, you just don't care!
Friendly staff. Quick dry with no residue.