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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our tech did an amazing job!
Professionalism, courtesy and promptness. Very thorough work too. Whatever chemicals were used are not irritating to our skin and it’s not hard to breathe through them. Our carpet looks new!
Diamond (your rep that cleaned our carpet) was so awesome! He was polite, business professional, people friendly, and very precise in his cleaning of our floors! Our carpet is very clean now!
We want to thank Diamond for his pleasant presence in our home! OUTSTANDING SERVICE!!!
Keep Diamond on your payroll please!!! There are very few people who have a great working attitude like him!
Great service!
CJ did an awesome job cleaning my carpets. Looks the best it’s ever looked after cleaning with Zeroez. Few stain area I usually have came completely clean! Thank you!
My tech, Albert, went over everything very clearly.
On time, courteous employee, and carpet looks really good.
I know little about your products. Your representative did an excellent job. Professional, courteous, and personable. Explained everything in detail. Politely answered all my questions in detail. Would recommend your representative to do work in anyone's home or business. Give the gentleman 10 stars as he puts a great face on the ZEROREZ business.
Reliable, courteous and friendly technician. Cesar was very attentive and performed all the tasks we ask him to do, going the extra mile to our satisfaction. We will definitely recommend Zeroez Dallas/Ft. Worth, to friends and family.
I have been a ZeroRez for a long time, have been getting only the carpets cleaned but never had the ductwork done until today. The technician, Chris was very professional and kind. What impressed me the most is I needed a a new filter to replace the old and Chris did that and I am so very grateful, after the duct work was completed, he vacuumed the area🤗🙏, who does that?
It was a perfect work from the start to finish.
Thank you, Chris for going the extra mile even though you didn’t had to.
Give him a raise, ZeroRez.
Thank you.
Great work. Good people.
Diamond did a great job. Very friendly and professional.
Upholstery, rugs and carpet are very clean
Cannot evaluate as I have not used other companies and cannot compare. However, the 1st experience was great!
I like the method of carpet cleaning. It dries quickly without any perfume smell and it just smells clean. Having used other cleaning methods (steam clean) Zerorez does a better job and leaves carpets looking and feeling cleaner longer.
I also want to commend your technician, Julian Avila on his excellent customer service. He took the time to explain options and set expectations on the results. He was courteous and did an exemplary job.
Great Job! Jess did a very good job. Hard Working................
The technician was professional, explained every part of the service, and offered helpful suggestions. I'll definitely use Zerorez again.
Nothing to improve. If I have the opportunity with a friend that has a need for any of the services that ZeroRez provides, I will recommend you. This was my 3rd service visit — carpet cleaned, air ducts cleaned, and most recently dryer ducts cleaned.
I was very happy with how my carpet looked when the agent left my home. The next day after the carpet dried, I was incredibly disappointed. This is the second time I have used Zerorez, and I paid almost $700 to have only my upstairs cleaned. A big chunk of this cost was the additional $70 per room for pet treatment. When I called to voice concerns about being able to see the stains when the carpet dried, I was told it didn't fall under warranty and basically too bad. It was a horrible way to treat a repeat customer and after spending so much to have the carpet cleaned professionally. I NEVER would have agreed to the additional pet treatment, if I knew it wasn't going to work. I feel like I was oversold an add on service and have no recourse when it didn't work or wasn't done. Funny thing is that the two first rooms look great and only the last two rooms of the cleaning is where the spots are still visible. I am not sure if that means they weren't treated as well, or if they were missed all together. Either way the phone agent I spoke to said he would talk to a manager and call me back, which did not happen. I am beyond disappointed and feel like I gave you the opportunity to make it right and it was denied. I plan to use another cleaning company next time and will share my experience with others.
Quick and easy booking and cleaning. Shower up in a timely manner to clean out rooms.
Your staff is always very focused on customer service. The tasks performed are the best in the carpet cleaning market.
person that cleaned carpet was very good
Great technician.
Would prefer a bit more transparency with online pricing.
Communication. You moved my agreed apon window time without communicating to me and tried to cover it up with a delayed service technician excuse.
I had a great technician who got out all our stains and did a great job! Send him next time
Thank you
Roger Olson
They were on time, patient when I was not on time.
Helped made sure I understood everything he was doing.
Technician arrived on time, was courteous, gave good information about his service and was very professional.
The service tech was very knowledgeable & explained what he would be doing. We are repeat customers.
Great tech. Professional, Knowledgeable, Friendly...
On time and did a great job cleaning.
Alberto was absolutely awesome to work with and very professional! Honestly, this has been the best experience I’ve had ever with getting my carpets cleaned. Next time we need to have them cleaned we will definitely be coming back to your company and I will be requesting Alberto! My carpets look great and I was very happy with the service!