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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
they did a good job
The person that came over did a wonderful job. I will call Zero Rez again .
The service man was extremely nice and did a great job.
The tech did a great job!!!
Quality of service and have always liked and trusted our technicians.
Great service!
Ray did a fantastic job on our 25 year old kitchen tile, it looks 'almost' new!
Will use your service again! thanks!
Tech was knowledgeable and very friendly. He did an excellent job on my carpet and tile!
Zion was very polite and worked hard to ensure my carpets were cleaned and refreshed. I would absolutely use the services again and him as the technician.
Professionalism and product was good
The service was great and the technician was very professional!
The service was perfect and the technician Ken was rated 10 very polite and professional.
The associate that showed was kind so this is about training him and advising customers before people show up. 1) He arrived at the time, but had no identification saying he worked for Zeroez nor did he introduce himself at all. No 'hi my name is' or 'i'm with Zeroez' which made me wonder if he was legit. it wasn't until i looked to the curb did I see the truck with the logo on it. 2) he used big hoses and put them through the front door. Having dogs made this not ideal. I haven't had carpets cleaned before so didn't know to expect this. What made it worse is I work from home so between working to prevent dogs from getting out and trying to work I lost time working. In regards to the clean i didn't feel the clean was as good as I've had in times past.
I was quoted $650 but paid almost $1900. More questions should be asked prior to the technician showing up and having a big surprise and causing delays in work being started as well as the length of time the project takes. The people providing initial quotes should also relay that payment is due before work starts and not after. When I have to pay 3x as much to have a safe home, these things s/b divulged.
Tracey was amazing! He was very professional and efficient. I will definitely use these services again!!
Thank you so much! We are so grateful for clean floors!
We had a good experience. Weoom forward to recommending your services.
Ray was friendly and did a wonderful job. Great price and very efficient
Give me the $25 off that I got in an email.
Still stains in the carpet
Our technician was very professional and courteous.
Don’t like your service policies and prices.
The best carpet cleaning job ever. Christopher wa thorough, efficient and attentive to detail.
Simple, affordable and great results!!
Very efficient / thorough job - highly recommend this company .Marta Mountjoy
Jessie was the best Tech that came out to clean my carpet.... He listened for my concerns & my carpet looks clean...When i got it cleaned last year the tech was in & out looked half way cleaned..... 10 Stars for Jessie*************
Excellent service
Punctual
Tidy
Good quality work
Efficient
Flooring Expertise
Courteous and professional technician
Carpet cleaned very well. Technician very courteous.
great job by your cleaner very friendly and respectful of my house. i would hire him in a minute. thanks john