- Phone: (214) 372-5326
- Visit Website
based on 83796 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very professional and had a great personality. He took care of our needs and called us when it was done. Top-notch employee for sure. thx!
CJ did an excellent job on all 3 rooms they looked great!!!!!
Asked for a manager to call me for over a week because we were unsatisfied with the “clean”. carpet was left hard and crunchy and still dirty
Prompt service and easy to schedule. Technicians did a great job.
The technician was very professional and answered all my questions sufficiently. He was very thorough and took precautions to maintain my home by using protective corner shields so as not to scratch the walls with the hoses. He wore protective shoe coverings as well. It was very easy to make an appointment to fit my schedule. I will continue to use this company!
The service was great, and your employee was very kind and courteous. He explained what he was doing, and answered any questions we had. Thank you!
Our technician, Alex, was fabulous! He worked very hard to make our old carpet looks as good as possible. Job well done!
They did a great job!
very good cleaning
Yes
arrived on time and explained all possible upgrad3e options
Jay did an amazing job advising me on the best way to clear my rug. So happy with my service!
They did an excellent job cleaning my carpet — especially the stairs. Thank you.
I had a service person come in and I was quoted $117 for four rooms. I took my blacklight and showed him a few places where urine had been on the carpet close to the baseboards but not on the baseboards. I told him there were other places but I didn't walk him through all of them because I assumed the service tech had their own black lights and equipment. He told me there was one option that was $80 a gallon and then there was another option that was cheaper. He never disclosed the price of the cheaper option and I told him maybe that would be better because he said it was so much cheaper. You can imagine my surprise when he comes downstairs and tells me that my new total is now over $400. There was no transparency with the price and I actually thought he was joking at first. I paid because I understand a service was done even though I don't make that kind of money, and I proceeded to go upstairs later with my own black light to check the rooms. There were three spots where there was no deodorizer placed and I know this because I smelled the carpet. I understand that the stains might remain under a blacklight but, the smell was still there on these three spots that weren't treated. I never saw him come in with a black light to check the rest of the carpet and all of the other spots, The ones that I actually walked him to were treated. I reached out to zerorez because of the 30-day guarantee and I was argued with. There was a long text exchange with photos, and then I received a phone call two days later. I explained again what happened over the phone and the representative said that management said that somebody could come in but if they needed to treat those spots I will be charged on top of what I'd already been charged. I have been using this company for 20 years throughout every military move and this is the first time I've ever had an issue. I told him that there was no transparency with the cost and we are loyal customers and I would like either someone to come out and treat those spots for free or receive some sort of monetary compensation and refund. If there is a 30-day guarantee and it's not being honored, I don't understand why I would continue to do business with Zerorez or why I would even bother to continue recommending them to the military community. I don't think that I'm asking for much and $400 and it is an exorbitant amount of money for the few spots that were treated and then there were those that were completely missed. I am utterly shocked at the abhorrent treatment of me as a 20-year loyal customer and actually got my feelings hurt which doesn't happen a lot because I did everything right. I don't know who owns the location that I did business with but you don't charge a customer $400 or any amount without being transparent about the costs. Military families don't make that much money and I never pull that card but in this case because we are such a close-knit community and most of our business is done by word of mouth I want the company to know that unless the mishap was honored in some way I will make sure that this company is not recommended. At this point, I would prefer a refund as I can treat the spots myself.
Marvin took the time to educate us on what he was doing and how a clean rug can improve the air quality in our home!
Great service - carpets are spotless and very efficient
We were very happy with our first time. Carpet looks great. The gentleman doing the cleaning were soo nice and friendly. Very helpful when ask a question.
We will be using zerorez again. 😊
Great technician who did a wonderful job cleaning our carpet in different rooms as well as our stairs. He showed up during the time requested for the appt. and went right to work. Very professional and efficient!
I like the results...clean carpet, no sticky, quick dry and long lasting.
I like your techs...they really do call ahead 30 minutes before coming.
I like how my carpet was cleaned without the chemicals and didn’t leave out crunchy. Dexter was north friendly and professional and did a great job! I’ll ask for him in the future!
In did not like that I received an email with a social that was lower than what I just paid though.
Your company has blown out two of my electrical sockets. The need to replace them is urgent as they are fire hazards. The machine was plugged into a few sockets and blew both of them out.
The service was great as was the team!
Quality carpet cleaning with excellent results.
No residue left in carpet.
Available appointment next day.
Phone call from technician announcing estimated arrival time.
Prompt arrival of technician.
Knowledgeable & skilled technician.
Courteous technician who is respective of owner's property.
Courteous phone representative.
Fair pricing, especially with carpet special going on.
I do not have a smart phone, getting texts with links is frustrating.
Great service and have always had a fantastic experience when using you company!!
You all did an incredible job. My marble floor and carpet have never looked so good. The staff was courteous, professional, punctual and knowledgable. We definitely use again. THX so much!
Easy to schedule, great pre-clean inspection, cleaners are respectful and take their time to do a good job
The air duct cleaning was handled professionally and the technician took his time to do a wonderful job. I would definitely recommend his service.
The carpet/tile technicians that came from another location on a separate day did not do a thorough job. They were pleasant however, there are still stains on my carpet, dirt on my chairs and the tile/grout doesn't look much different from before they came. I will be calling a different company to come in behind them and do the job correctly.
Carpet looked so great, stains and odor were gone.
Excellent friendly skilled technician