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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No residue. Gets carpets and upholstery really clean.
Always pleased and thankyou for your professionalism! Merry Christmas!
First off I asked for a odor treatment quote which came out to $80 a spot and there was 12 spots so that would have been almost a $1,000 which is way more than replacing the carpet and carpet pad, second I was charged for 3 rooms and the technician only cleaned 1 and didn’t even do the whole room. Third the cleaning was very quick and didn’t make a difference. And lastly I was suppose to receive a free air duct inspection which I did not receive. I would like a refund or I’ll be filing a claim with my bank.
Zerores really works. Clean carpets.
Dimensions of what you now classify as 1 room is much smaller which greatly increases cost. Good thing my plan is to remove all carpet from my home.
I requested a call back from a manager and the young woman said she would tell a manager. Never got a call back.
Only thing I was happy with was the kindness of the service provider, Tracy.
All of your technicians are good but we really appreciate the GREAT service from Paul. He provides knowledgeable advise and truly cares about the work he does. He leaves the carpet looking NEW!
Very professional and helpful.
Great job cleaning our rugs and up holstery. On time, courteous and efficient.
Technicians are friendly and efficient. Albert is terrific!
Your representative was more than prompt. He came before the scheduled window. He was polite and thorough. He cleaned up after himself. I definitely recommend him.
Your gentlemen that cleaned our house did an excellent job. Thank you for the great service
Dries fast, no soapy suds.
Our technician, John, was extremely professional and communicative. He gave us all our options and walked us through the process. He did a very thorough clean not rushing. I am very happy with how it all turned out and will use them again moving forward!
Our technician, Antonio, was superb!
Diamond was conscientious and effective in cleaning the carpets that had several spots that I wasn't sure could be cleaned. He gave it extra attention and got most of the spots out. Plus, he had a great attitude and was extremely pleasant. Kevin who came before him was also very pleasant with a great attitude.
Prompt attention to trouble spots and information for how they can be addressed.
Zerorez is exactly what the name says. There is no residue left, the carpets dry in just a few hours and look brand new. We will never use anybody else.
Great services and professional staff
Professional on time and gets the job done!
Carpet still stinks even though I paid extra for the pet treatment. Even the rooms without stains dont smell better.
Everything was great! Thank you!
My cat got locked in my room when we went out of town and peed/sprayed around the perimeter of my master bedroom. We had y’all come out, clean the carpets and do your pet treatment. We spent almost $900. I checked it before the employee left, the room smelled fine but when I got closer to the floor it still smelled. He came back in and cleaned again. He said if there are any other spots you notice call us and I’ll come back out and fix it. Nothing about a guarantee or that we will have to pay even more money. Then he left. The next day the smell started to come back. I called and was told that I would have to pay again. My husband then called a day later to talk to manager. He was told that they would call him. They didn’t, he called again. They said the manager would call him. I finally got a phone call on my cell not my husbands with a very passive aggressive voicemail saying the exact same thing that the other employee said on the phone about the “guarantee” and I have to pay.
I will never recommend and will be putting a review everywhere that I can. My room smells almost exactly the same, like y’all never touched it. $900 down the drain, during Christmas might I add. It’s clear that management doesn’t care if their product works or not. They just want money.
Did a great job cleaning my rug
Cory did a nice job
My technician (I believe his name was Tracy) was SO very detailed, knowledgeable, and thorough. He explained the benefits of having the protective layer on the carpet and I did try it in one room. I really appreciate how he worked fast but not rushed. Our carpets feel great and I will definitely be using Zerorez next quarter and recommending again.
Easy to schedule, efficient and personable employees.
Jay was great! He took time to review the space prior to and after cleaning.
Bert was amazing and was very thorough. Will definitely be using your services again.
excellent work, remove hard to clean spots, made recommenced tips to maintain the carpet, rate the over all service 10.
Pricing wasn’t clear and so incredibly high
The cleaner was good but my carpet still smelled like pet urine