Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83397 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 29, 2025 — Rated 10 out of 10 by Catherine Ybarra Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Punctual, thorough, efficient. All charges clearly explained ahead of service

Report a concern   December 29, 2025 — Rated 10 out of 10 by Kate Bartz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Service from beginning to end!
Xion the technician was amazing!

Report a concern   December 29, 2025 — Rated 10 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No upselling! Showed up in the window given with advance notice the day of service. The service provided by Buddy was well done. Very satisfied!

Report a concern   December 28, 2025 — Rated 10 out of 10 by E.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and a friendly employee that talked me through the entire process

Report a concern   December 28, 2025 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was excellent

Report a concern   December 28, 2025 — Rated 10 out of 10 by Joel Perez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Diamond did an amazing job cleaning our carpets with Zerorez. He was professional, on time, and very respectful of our home. He explained the process clearly and made sure everything was done right. Our carpets look and smell fresh, and the results were noticeable right away. Highly recommend Diamond and Zerorez for anyone looking for quality carpet cleaning.

Report a concern   December 28, 2025 — Rated 10 out of 10 by L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nicolas did a great job. I left to run an errand and told him I had a flat tire at Target so could not come back. He did say he would send me photos of the two bedrooms he cleaned but I did not get those. So, if someone could send those to Email address removed I would appreciate it or my cell, Phone number removed,

I do feel like the person who booked my appointment kind of messed up as I said Nicolas would need to come in the garage, but his vehicle could not be over 7 feet.

His van was over 7 feet, and Nicolas had to park on Gaston Avenue, (which is a very busy street with a fire department nearby on Malcom X Blvd). Plus, his hose had to go many more feet than what I thought would be easy. He was concerned he might get a ticket. And I did not want him or his truck to be hit.

But he was able to get it done. I just think the phone personal should have followed thru on the need for a truck that could come in the garage.

First name removed Kirk Last name removed, 2732 Gastong Avenue, Suite 426, Dallas, Tx 75226 ,

Report a concern   December 28, 2025 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and a job well done

Report a concern   December 28, 2025 — Rated 10 out of 10 by Kristen Watkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpeting looks great! This cleaning was the best one that has been done in years! Our tech, Korey, did a fantastic job! Very satisfied!

Report a concern   December 28, 2025 — Rated 5 out of 10 by A.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Ive used Zerorez before with no problems. This time, all rooms still had spots and the salesman was uncomfortable and cheating the company out of money, which I fell for.

Report a concern   December 28, 2025 — Rated 10 out of 10 by Sheree Rose Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service

Report a concern   December 27, 2025 — Rated 0 out of 10 by T.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The couch looks and smells just like it did before it was supposedly cleaned. I called the next morning (today) and am still waiting on a supervisor call back. Absolutely not worth a penny much less, $300 plus dollars.

Report a concern   December 27, 2025 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great agent finding our my needs and setting up appointment. The equipment does a great job and the house feels "cleaner" with your zerorez system. The cleaner Buddy was very respectful, conscientious and hard working, who also listened to my needs.

Report a concern   December 27, 2025 — Rated 10 out of 10 by D.S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Vert attentive and considerate of the space. Did excellent work.

Report a concern   December 27, 2025 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!!

Report a concern   December 27, 2025 — Rated 10 out of 10 by Mary Mcmahon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arrive in the time slot. Call ahead to let me know the arrival time. Well trained technicians. Get the job done well and don’t waste time. Get my feedback as they progress. My rocker and rug looking good again. Very pleased.

Report a concern   December 27, 2025 — Rated 6 out of 10 by R.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Apparently when you cleaned my carpet, after it dried, there was discoloration that you said was from the pad. And to get down and clean the pad was going to cost me $80 a square foot. That is very expensive ! I’m frustrated and disappointed as I have been using Zero Rez at least 20 years. I cannot afford $80 a foot.

Name removed

Report a concern   December 26, 2025 — Rated 0 out of 10 by F.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very disappointed

Report a concern   December 25, 2025 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

THE SEEMS TRULY CLEAN AND FRESH AND DRYS FAST.

Report a concern   December 24, 2025 — Rated 10 out of 10 by V.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule. Did great job cleaning

Report a concern   December 23, 2025 — Rated 10 out of 10 by A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Speed of service and impressed at how clean the carpet had gotten.

Report a concern   December 23, 2025 — Rated 10 out of 10 by O.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great products and customer service

Report a concern   December 23, 2025 — Rated 10 out of 10 by C.M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tristan was very professional and thorough. He was a pleasure to do business with.

Report a concern   December 23, 2025 — Rated 10 out of 10 by Nathan Bingham Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Albert did a great job. He explained everything he was doing and gave us some great tips to take care of our carpet.

Report a concern   December 23, 2025 — Rated 9 out of 10 by William Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was a good technician. He did a job well very appreciative.

Report a concern   December 23, 2025 — Rated 8 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nothing

Report a concern   December 23, 2025 — Rated 10 out of 10 by V.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, knowledgeable friendly staff and finished product.

Report a concern   December 22, 2025 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Marvin was excellent he did a wonderful job.

Report a concern   December 22, 2025 — Rated 10 out of 10 by Danice Boomgarden Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products and services were great, no residue left on carpet, and they were all very clean. Services showed up early and was very affectionate

Report a concern   December 22, 2025 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, communicative, clean.


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