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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick and good
The product used to clean our carpets obviously worked better than other carpet cleaning services. Our technician was phenomenal!
In particular what I liked about your service was the courteous and respect shown towards me and my home during the cleaning by Demario, your employee. He used the products effectively to remove stains before beginning the cleaning and requested my inspection before moving to the next step. After he finished cleaning my rooms and hallway, he recommended the stain guard protection and showed me what my estimated total would be if I added it. Because he had proven himself to be trustworthy, I added it. Definitely will be utilizing your company again!
wonderful service, excellent customer service,
Marvin and Mackenzie are professional, and they are knowledgeable, polite, on time, efficient, and helpful.
Our tech was wonderful, informative, polite, and efficient! So happy with the results! Will use him and Zerorez again!
The brushes and cleaning equipment that were used on the upstairs area, which was very soiled with urine and feces from our dog, were used on our stairs, which had no smells or stains. Following the service, the stairs reeked of urine and the smell would not go away. I would like a refund.
Professional, knowledgeable, and thorough.
Always a good job and reasonable price.
The price has gone up too much from the last time I used these cleaning services. And the technician was not very good. I had to clean over several spots that he missed.
Our technician was great and did a wonderful job
It was easy to make an appointment, the technician (Albert) was right on time and very professional and courteous. He took his time explaining the process and the end result was wonderful. My carpet was not in good shape but looked like new after he finished. I was very satisfied!
It was a bit pricey, but I had deep clean/odor removal treatment. The dog bio stains did come out and it definitely smells a lot better. I would recommend.
Our tech, Buddy, was on time, listened to our needs and executed everything professionally.
my tech, Kenny (?) was awesome. very friendly and professional. he worked quickly and the job turned out great! 10/10
The team effectively eliminated the presence of pet-related odors.
All
There were no surprises. Technician arrived on time, efficiently did the work, and left. I have a very clean and fresh carpet. Just what I paid for.
Buddy is very professional and does a great job ! I will have him back
A few spots and traffic patterns needed another treatment, and Buddy did a great job and I'm SO happy and telling every one!
thank you, Buddy and Zerorez.
There was a never before issue in 40 years, with my carbon monoxide monitor going off. I did not even know what it was! Buddy did and unplugged it. It went off again yesterday.
My concern if there is too much emission, affecting the environment and particularly you employees, breathing that all day. Please keep me imformed about the issue and resolution.
Health is my business!
First name removed Reed 3306 Water Oak Ct. Farmers Branch 75234
Touching Our World Foundation
Service was great. The technician was organized snd professional. I plan on using them in the future to clean my chairs.
Your carpet tech was right on time and did a great job. The 240 degree water to the wand really got the job done.
Our technician did a great job. He was very nice and throrough.
I have used Zerorez exclusively for as long as I can remember. There were always two technicians that came and did the work. There was only one technician that arrived that day. He was a nice guy. At the End of the day and everything was dry; my carpet literally had not changed. I have dozens of stains that were there before and are still there now. These spaces were cleaned out mostly, not a lot in the way. I used to be amazed by your companies work, not anymore. I was sorely disappointed. I could not believe just how bad of a job was done. I watched in the past when the Zerorez tech remove fingernail polish, candlewax and untold stains with what seemed like magic, but not this time. It literally looks nothing has been done and there is absolutely zero improvement. I understand companies change and franchises change, but this is not change for the good. I will not use or recommend Zerorez ever again, and I have recommended you company to hundreds of clients over the years. I am a licensed Texas All-Lines Adjuster, and I am in and out of numerous homes every year. My opinion is valued and respected, and friends, family and client call me for referrals. Zerorez will no longer be on that list. The work performed on my carpet is simply not work my time or money invested.
The tech was friendly and on time. It did take about 5 hours for our carpets to dry, which was about double from the last time we used ZeroRez.
We will use them again, but suggest maybe using less water.
Thank you
Customer service was excellent. The technician did an incredible job.
Nice technician and love the feel of my carpet afterwards.
My technician, Albert, did an incredible job. He was very knowledgeable and professional.
I got nothing but upsells from the time they entered until the time they left. $450 to clean 2 rooms, a stairway and a closet is just way out of line.
Young man was very professional and did a great job explained what he was going to do, how long to let dry etc. But that has been the case the several times we used zerorez.