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based on 84552 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are great
Great prices and great service
High quality, professional and very friendly! Great guys! We won’t use anyone else!
I like that Zerorez renewed my carpet without harsh chemicals leaving it clean, soft, and quick to dry.
I didn’t like the upcharge suggested for the spot cleaning. It was double what I had been quoted for the service.
Technician was very nice.
The young man wash polite helpful and professional.
Great customer service.
Alberto was very professional and did a wonderful job.
The gentleman providing the services was kind and informative. I also like that they don’t use harsh chemicals. They also do give information on additional service available, but do not pressure you into getting them. And my carpet looks amazing!
Had the nicest,polite young man! Very impressed with him! He was great! Good job on a difficult spot!
Very pleased!
Excellent customer service.
They came back to retreat a spot and Marchez did a great job. So far, so good.
Well, we had zero Rez come out on Saturday to clean our carpets. We vacuumed before. We started moving in today, I sat on the carpet and realized there was a lot of gunk still there. I have a picture of how much my husband then vacuumed up from the carpets. It just feels like it was a pointless clean and we are very disappointed as this was a gift from our realtor.
Our technician was very nice and clean. He did an awesome job.
promptness, knowledge, and throughness.
Steven was excellent!
I was told the carpet cleaning by your zero rez employee would make my house smell like urine because I had dog urine stains. I was told I needed an additional service to ensure it wouldn’t smell like urine. This additional service was $350. I feel your adds are very misleading. This man was in my house for maybe an hour or 2. Maybe if your employees would actually spend some time cleaning the carpet instead of going over the carpet one time, this additional service wouldn’t be needed. I feel like I paid for a fragrance to be sprayed on my carpet. I will never be using your services again. I’m sure you won’t refund some of our money, but that would let me know you might actually care about your reputation.
The ease of scheduling, the professionalism of the man that cleaned my carpets and the way the areas cleaned looked when he was done. It is so nice to not have to look at dingy carpets. Thank you.
Alberto did a fabulous job.
All natural
On time service; quality work.
The service provider was very friendly!
Excellent service!
Dry quickly and no smell
Good service and my carpets look like new!
Thank you for retuning and taking care of the stain in the master bedroom.
My carpet looks so clean and fresh again. And Victor was incredibly nice and knowledgable!
I like that you don't overload my carpet with soaps and detergents. I thought our tech Javier was excellent.
Bobby did a great job! We had a few spots left after the initial cleaning and he came and treated them and it looks very good now. He was very professional- highly recommend!