Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83794 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 13, 2026 — Rated 10 out of 10 by R.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to navigate website. Good communication. The price is always higher than quoted online though.

Report a concern   March 13, 2026 — Rated 9 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Caesar was very helpful and did a great job on our carpets. Apparently we had a lot of build up that he took the time to work out and get our carpets looking much better!

Report a concern   March 13, 2026 — Rated 10 out of 10 by Laura Jurczewsky Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love my tile cleaning. The tech was wonderful!

Report a concern   March 13, 2026 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jay did a great job of cleaning two rooms of carpet for me. The demo of what is extracted is a good visual of what can still build up in a carpet that looks reasonably clean. I plan to request him for other areas in the future.

Report a concern   March 13, 2026 — Rated 10 out of 10 by Pat Henderson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rugs very clean and smell fresh.

Report a concern   March 13, 2026 — Rated 10 out of 10 by Casey Williams Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person who came to clean the carpet was professional and did a great job cleaning the carpet. My child's room was difficult but he managed to clean it well.

Report a concern   March 13, 2026 — Rated 10 out of 10 by Samantha Spears Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Absolutely the best carpet cleaning technology in the industry.

Report a concern   March 13, 2026 — Rated 10 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets looked the best they ever have.

Report a concern   March 13, 2026 — Rated 10 out of 10 by T.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and friendly service. The technician explaining everything to help me understand the process

Report a concern   March 12, 2026 — Rated 0 out of 10 by S.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Service Tech damaged my newly painted wall, and I have more work to do now buying spackling compound and repainting in a short timeframe. also, Service Tech, plugged his phone into my office when I instructed him not to go on wood floors. My office has a wood floor. Thirdly, when you have serviced my carpets in the past you have left a very professional pattern showing it has been newly shampooed or vacuumed. When I questioned him why this did not have the pattern this time, he mentioned I'm deep cleaning with this #1 hose and that would require #2 hose. I've sent you picture of my carpets.

Report a concern   March 12, 2026 — Rated 10 out of 10 by David Roberson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was very friendly and polite and helpful

Report a concern   March 12, 2026 — Rated 8 out of 10 by T.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Did a great job.

Report a concern   March 12, 2026 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was my second time using Zerorez services, and once again, I was very pleased with the results. The technician took the time to explain the cleaning process clearly and also shared helpful tips for maintaining my carpets. I truly appreciated the professionalism and the excellent service.

mdl
Keller, TX

Report a concern   March 11, 2026 — Rated 8 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What could we do to improve?

The carpet stayed wet much longer than I expected. It was humid so maybe that explains it. Ceiling fans going night and day.
On the positive side, my technician was very personable and helpful.
My carpets were cleaned well. All was great except the length of time for them to dry.

Report a concern   March 11, 2026 — Rated 10 out of 10 by Janina Solomon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No strong chemical odor. Dries fast. Technician was great!!!!!

Report a concern   March 11, 2026 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nazareth was awesome

Report a concern   March 11, 2026 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient, dependable and great results!

Report a concern   March 11, 2026 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, professional, knowledgeable and friendly!

Report a concern   March 11, 2026 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was very thorough! He did an excellent job and brought both our carpet and tile back to life!

Report a concern   March 11, 2026 — Rated 10 out of 10 by L.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Attention to detail and always kind staff

Report a concern   March 11, 2026 — Rated 0 out of 10 by C.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

First of all, your techs were very professional and explanatory in what they were doing as far as cleaning my furniture. I explained that my furniture needed that odor removed which I did not get a good feeling that was going to happen with the method they were using. There were two visits and my furniture still had the odor as well as the smell of the product that was used to clean. So now I have two smells that I am not satisfied with. I have this a few days to see if the odor that I initially requested was gone and unfortunately it is not. I need someone to contact me immediately to resolve this issue.
A totally unsatisfied customer!
Name removed

Report a concern   March 11, 2026 — Rated 10 out of 10 by Mariana Rapoport Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Victor was great with the attention and service.

Report a concern   March 11, 2026 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am a repeat customer! They ALWAYS do a great job!

Report a concern   March 10, 2026 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was professional.

Report a concern   March 10, 2026 — Rated 10 out of 10 by Marion Kopf Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Work was performed well. Carpets and rugs looked great. Only issue was that the van/truck leaked oil on the driveway and made a big oil spot.

Report a concern   March 10, 2026 — Rated 10 out of 10 by A.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did a very nice job. The carpet was dry.in 4 hrs just as he said it would be.

Report a concern   March 10, 2026 — Rated 10 out of 10 by Leah Nyquist Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, very nice people and a job well done

Report a concern   March 10, 2026 — Rated 10 out of 10 by J.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and took his time to clean both sofas.

Report a concern   March 10, 2026 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to book appointment

Report a concern   March 10, 2026 — Rated 10 out of 10 by Kassandra Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciated the customer service provided by the technician. He was very professional and took the time to explain why some of the stains in the carpet did not come up. I value his honesty and the care he took while completing the service.


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