Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 85280 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 19, 2026 — Rated 10 out of 10 by T.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They arrived on time and did a thorough job. So glad we got this done. Thank you

Report a concern   September 19, 2026 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was courteous, knowledgeable and detailed.

Report a concern   September 18, 2026 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The agent was punctual , very professional and did a great job.

Report a concern   September 18, 2026 — Rated 0 out of 10 by G.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Standing on my couch and asking for my tools

Report a concern   September 18, 2026 — Rated 7 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nothing

Report a concern   September 18, 2026 — Rated 3 out of 10 by P.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Disinterested employees. Argumentative. In a hurry and not attentive to the task. One employee, Arnold, spit on a rag to clean my lamp which had back spray from whatever was used to clean my couches. Never again will I use Zerorez!!

Report a concern   September 18, 2026 — Rated 9 out of 10 by K.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, called an hour before, arrived on time. Carpets look feel and smell fresh

Report a concern   September 18, 2026 — Rated 10 out of 10 by Paul J. Lee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough and fast

Report a concern   September 18, 2026 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was professional, thorough, and patient with my questions. I was pleasantly surprised by how great the result is.

Report a concern   September 18, 2026 — Rated 10 out of 10 by Alyssa Francis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jacob was prompt and professional. Everything is clean and fresh.

Report a concern   September 18, 2026 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning service for carpet

Report a concern   September 18, 2026 — Rated 10 out of 10 by David Gray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was knowledgeable and offered great suggestions for services.

Report a concern   September 17, 2026 — Rated 6 out of 10 by B.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The offer is $99 for 3 rooms
We agreed on 2 rooms and a chair
The rate would now be $70 for 2 rooms and he’s going down to $50 on the chair
So with out taxes $120

How did it go to $165 +. ???

The tech was super good and nice basically He out lined the price— $99 to $70 for 2 rooms and discount the cost of the 3rd room from $80 to $50 for subbing
the chair in.
I thought was fair. $120.00. Was on track to pay $120 anyway.

So Did I miss something?
Throwing taxes on at 6.25% =$7.50 for a total of $!27.50 right? no $166,50
Let me know what the right cost should be

Thanks
Bry

Report a concern   September 17, 2026 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technical expertise

Report a concern   September 17, 2026 — Rated 5 out of 10 by S.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You are coming out tomorrow to try to fix the carpet.

Report a concern   September 17, 2026 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to make appointments.
Arrivals are within stated time periods.
Technicians are thorough and professional.
Prices are reasonable.

Report a concern   September 17, 2026 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was thorough and quickly.

Report a concern   September 17, 2026 — Rated 10 out of 10 by Rodney Clark Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt courteous service, and it looks great when you’re gone.

Report a concern   September 17, 2026 — Rated 8 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

You guys did a great job.

Report a concern   September 17, 2026 — Rated 10 out of 10 by Dedra Allen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Albert and his assistant came in at the exact time he stated and was in and out. He professionalism and knowledge was very impressive. I will be using you guys again in November and I will definitely request Albert. Thank you for awesome service.

Report a concern   September 17, 2026 — Rated 10 out of 10 by N.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He was very nice. I carpet looks very nice.

Report a concern   September 16, 2026 — Rated 0 out of 10 by K.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid 500.00 to get 4 rooms cleaned and sanitized. It took more than 7 hours for the floors to dry. Very dissatisified for the inconvienence. Especially when the advertisement says the floor will dry within 3 hours. The advertisement also said it was 4 rooms for $99. Not true.

Report a concern   September 16, 2026 — Rated 10 out of 10 by N.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick service. Fair prices.

Report a concern   September 16, 2026 — Rated 5 out of 10 by A.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The guy who cleaned was great. Super friendly. Timely. Explained what be was doing. This isn’t about him or his work, it’s about the pricing after the quote and the results from product used. We have relatively new Barber carpet in one room. It was put down last summer. Our senior small dog has had some accidents on it and we have used the type of carpet cleaner for Lux and the carpet cleaning machine that the company that installed our carpet suggested when they clean the carpet. It looked good when the gentleman left but again it was wet today there were more stains on it than I remember seeing before and my organizer who came to work on this room today said the carpet smelled very strongly of dog urine still.

Report a concern   September 16, 2026 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was on time and wasted no time in making the carpet clean. Very well done.

Report a concern   September 16, 2026 — Rated 10 out of 10 by Kenneth Weatherspoon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your products and service are good - it was the tech that did a GREAT JOB!!!!!

Report a concern   September 16, 2026 — Rated 10 out of 10 by D.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you don't use harsh chemicals and soaps that leave a residue. The carpets look so clean after your service.

Report a concern   September 16, 2026 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, courteous service and fast drying time.

Report a concern   September 16, 2026 — Rated 10 out of 10 by Martha Meyer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your guy did a great job getting my old carpets looking much better. You also charge a great price - thanks.

Report a concern   September 15, 2026 — Rated 10 out of 10 by Kelly Wagoner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, technician was on time. very thorough and explained everything in detail. Great service and I look forward to using you again.


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