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based on 83399 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our tech did an excellent job and was very professional.
Your products are very good at cleaning and spot removal!
Calls before appointment, curtious, good job cleaning carpet
The young man you sent was so nice and professional. He explained everything clearly and did an excellent job.
The only negative we have is that the technician had equipment that scratched our floor. This has happened to us twice in the last few years from your company. We tried our best to cover the path where they were working. Perhaps your company could explore finding a way to pad the couplings on their hoses or something in the future to minimize this risk for customers. Other than that we are quite pleased with the work that was done for our home.
Repeat customer
Timely, friendly, professional, excellent price.
Prompt service. Michael was very courteous and friendly. He did a great job! I will surely use this company again.
Arrived on time and our tech did a great job.
I like that the products are not dangerous to my family, the carpet was extremely clean! The representative was so courteous, so considerate, when they thought he might be a little bit late he called me directly twice! Diamond was extremely professional! We will definitely use you again and refer our friends and family. Thank you for no hidden charges as well!
Results, price and professionalism
I am pleased with how the carpet looks following the cleaning. It also does not take a long time to dry.
Burt was very professional explaining each step of the process for each of the rooms that he cleaned. As always, we were very pleased with the workmanship of the carpet cleaning.
I just felt like it was one price then you get there and a lot of things added, and charged a lot more than what I was expecting. Also the edges and under a tv bookshelf that you can see clearly were missed. Not a fan of the added costs
Joe was amazing and explained the process really good. Highly recommended
My service technician was very thorough and efficient!
I appreciate the thorough explanation of services being done.
Product - No odor or residue, clean/green option.
Tech - Genuine, timely, kindly answered all my questions.
Absolutely!
Subject: Concerns About Service Consistency and Training Standards
Dear Zerorez Team,
I am writing as a long-time loyal customer, having used your services since 2006, starting with my first house in Grand Prairie. Over the years, I appreciated the consistency and efficiency your technicians demonstrated, regardless of who arrived. The process was standard, professional, and reliable.
However, over the last three years, I have noticed a significant decline in service consistency. Typically, the technician would greet me, conduct a quick walkthrough of the areas needing service, offer suggested upgrades based on pet soil or carpet condition, and then proceed with a standard cleaning process involving spraying, agitation, and scrub. Some would use adapters to show the dirty water flowing through the clear tube and place plastic plates against walls to avoid damage—small but meaningful details that indicated thoroughness.
Recently, the technician I had was respectful and courteous, which I appreciate. Unfortunately, I felt he lacked the proper training to handle the issues I observed. I repeatedly explained that the water temperature wasn’t as hot as usual and that the system seemed to be malfunctioning—insufficient water flow and poor suction. Although he tried to demonstrate that the system was working, it was clearly not performing at the expected standard. I sensed his discomfort as he attempted to maintain a competent front without a viable explanation or solution, which led to my frustration.
This experience has made me seriously reconsider continuing with Zerorez. While the technician’s professionalism was commendable, the lack of proper training and inability to uphold your established standards undermines your company’s reputation in my eyes. It is vital for Zerorez to train all employees thoroughly and enforce a standardized service process to restore the level of consistency that once set you apart from competitors.
At this point, I feel Zerorez’s service is no different from any other carpet cleaning company, which forces me to look elsewhere for my needs. I hope you take this feedback seriously and address these concerns to maintain your customer base and service quality.
Sincerely,
Name removed
Technician was great.
The gentleman who cleaned our rugs was very courteous and did a great job!
Carpet looks great. Smells good. Great service
John did a great job cleaning and keeping me posted as I was not able to be at the house.
Everything looked great but they missed on side of a cushion that still needs to be cleaned.
Your representative was so nice and did an excellent job.
On time and great results.
I like the fact that the process is done with non toxic products.
Good product and very good service tech. Friendly and fast worker.
In my sunroom there were spots where my plants were overwatered and left stains. The technician said that the padding was also stained and he did a deep stain removal for the carpet and pad. I paid $300 extra for this service but the stains were back the next day. Very disappointed. He cleaned two other rooms and hallway and 4 patio cushions. Total bill was $630--much more than I expected.