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based on 85280 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My technician was very knowledgeable and professional! My carpet looks amazing.
Odor free and fast drying and friendly customer service
The carpets and couch smelled so good when Cole left yesterday!
The team member who came to clean my carpet did an excellent job. Great customer service.
The technician was professional, efficient, and thorough.
you can make it right by crediting part of my bill. Your AI system is TERRIBLE.
Setting expectations F, Customer Service F, Quality of Cleaning A
Yesterday was a continued negative experience. I used Zerorez at a previous house with carpet and was happy with them. I scheduled them today to clean 2 area rugs (4 x 6; 8 x 10) and an upholstered oversized chair.
1. Scheduling with them was difficult because they have a 3hour arrival window and wouldn't tell me how long it would take once they were here. I asked for a maximum time range, but they refused to give any estimate. So basically, I had to allow all day.
2. They said I would get a 30-minute notification before arrival. I got a 10-minute notification.
3. Once the guy got here, he informed me he would be cleaning the rugs in the driveway. (Glad I scheduled on a dry day.) I got the blower and blew leaves out of the driveway.
4. They don’t come back to bring the rugs back in the house. I’m 74 and these rugs are heavy. I can’t carry the big one by myself. So, hopefully I can find a neighbor who can help. I don’t want to drag the rugs as it might damage them and don’t want to leave them in the driveway all afternoon.
5. They told me there was an option for them to take them to the shop and clean and bring back. That’s an additional $6 per sq’ or $624!!!
6. The quoted price went from $30 to $75 on the upholstered chair. I sent them the measurements when scheduling.
7. The tech was nice but firm and said that they are doing scheduling with AI and having problems. They either haven’t trained the model thoroughly or aren’t supervising at all.
Appointment got started late. Tech was not able to remove any stains. Carpets looked the same as before he started. Free tickets that were part of the promotion for Rangers tickets were not provided.
Had our church's large fellowship hall carpets cleaned as well as a big tile floor. The carpet was heavily soiled and stained and the beige tile looked yellow with black grout. The tile is now back to a light beige; the grout is light gray again and carpet has never been cleaner and smelled better!!! So happy with the results!
1. Extreme language barrier, the technician was very difficult to understand.
2. Per the technician the quote given to me on the original booking call was incorrect. I felt like we were at a car dealership negotiating work because the quote went from almost $800 down to $400. We were supposed to get 3 rooms for $99, but he charged us a "room" for a master closet. Considering none of the beds, dressers, etc. were moved, I felt that was wrong.
3. I still have not received the invoice I requested from the technician. Not sure who I contact about that.
The technician was incredibly knowledgeable. He made sure i understood exactly what results I would see, and understood how to care for my carpets when he was done. A great job!
The customer service was amazing and he was very good about keeping us updated on the process. I would definitely have Joseph come out again.
Jacob did an outstanding job! He was very courteous and professional. I highly recommend him.
Great customer service
No heavy perfumes and low moisture. Very easy scheduling.
We love the ease of booking to the quality of service we always receive. Very professional and keep our carpets looking great.
Thorough, friendly, and fast
Great service
Service was great carpet look good
Everything looked great when it was wet and first cleaned on the carpet but the stains returned when it dried. I had to repeatedly go back and argue for the quoted online price with their AI bot repeating the same quote over and over when booking.
I like that y'all don't use scented products to "freshen" things up. I like that y'all were very easy to communicate with and your method of communication was great. I knew exactly when y'all would be there and what to expect. The service technician, Nazareth, was very friendly, knowledgeable and respectful. We enjoyed talking to him while he worked on our unit. It's been a week since he cleaned our air ducts and the dust has been greatly reduced. I'm not sure why we haven't had y'all out sooner, but thankful we finally did!
Jay is very thorough and professional. Love that there are no harsh chemicals in the cleaning process which has kept our carpet in great shape for many years.
Easy to book, knowledgeable techs, great specials. John did a great job making my carpet look brand new.
On time, great communication, walked through whole process, great cleaning, carpets look better than brand new
Quick and easy.
The service was excellent!!
Explain more what you are doing
I like the fact that you use products safe for people and animals. And the thoroughness of the technicians.
Our technician was very professional and did well at explaining the process. We have used your services in the past and always recommend ZR to our friends and family
The service technician was very efficient and professional and did a fantastic job.
Everything was explained well and the results were outstanding.