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based on 83397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Yes
arrived on time and explained all possible upgrad3e options
Jay did an amazing job advising me on the best way to clear my rug. So happy with my service!
They did an excellent job cleaning my carpet — especially the stairs. Thank you.
I had a service person come in and I was quoted $117 for four rooms. I took my blacklight and showed him a few places where urine had been on the carpet close to the baseboards but not on the baseboards. I told him there were other places but I didn't walk him through all of them because I assumed the service tech had their own black lights and equipment. He told me there was one option that was $80 a gallon and then there was another option that was cheaper. He never disclosed the price of the cheaper option and I told him maybe that would be better because he said it was so much cheaper. You can imagine my surprise when he comes downstairs and tells me that my new total is now over $400. There was no transparency with the price and I actually thought he was joking at first. I paid because I understand a service was done even though I don't make that kind of money, and I proceeded to go upstairs later with my own black light to check the rooms. There were three spots where there was no deodorizer placed and I know this because I smelled the carpet. I understand that the stains might remain under a blacklight but, the smell was still there on these three spots that weren't treated. I never saw him come in with a black light to check the rest of the carpet and all of the other spots, The ones that I actually walked him to were treated. I reached out to zerorez because of the 30-day guarantee and I was argued with. There was a long text exchange with photos, and then I received a phone call two days later. I explained again what happened over the phone and the representative said that management said that somebody could come in but if they needed to treat those spots I will be charged on top of what I'd already been charged. I have been using this company for 20 years throughout every military move and this is the first time I've ever had an issue. I told him that there was no transparency with the cost and we are loyal customers and I would like either someone to come out and treat those spots for free or receive some sort of monetary compensation and refund. If there is a 30-day guarantee and it's not being honored, I don't understand why I would continue to do business with Zerorez or why I would even bother to continue recommending them to the military community. I don't think that I'm asking for much and $400 and it is an exorbitant amount of money for the few spots that were treated and then there were those that were completely missed. I am utterly shocked at the abhorrent treatment of me as a 20-year loyal customer and actually got my feelings hurt which doesn't happen a lot because I did everything right. I don't know who owns the location that I did business with but you don't charge a customer $400 or any amount without being transparent about the costs. Military families don't make that much money and I never pull that card but in this case because we are such a close-knit community and most of our business is done by word of mouth I want the company to know that unless the mishap was honored in some way I will make sure that this company is not recommended. At this point, I would prefer a refund as I can treat the spots myself.
Marvin took the time to educate us on what he was doing and how a clean rug can improve the air quality in our home!
Great service - carpets are spotless and very efficient
We were very happy with our first time. Carpet looks great. The gentleman doing the cleaning were soo nice and friendly. Very helpful when ask a question.
We will be using zerorez again. 😊
Great technician who did a wonderful job cleaning our carpet in different rooms as well as our stairs. He showed up during the time requested for the appt. and went right to work. Very professional and efficient!
I like the results...clean carpet, no sticky, quick dry and long lasting.
I like your techs...they really do call ahead 30 minutes before coming.
I like how my carpet was cleaned without the chemicals and didn’t leave out crunchy. Dexter was north friendly and professional and did a great job! I’ll ask for him in the future!
In did not like that I received an email with a social that was lower than what I just paid though.
Your company has blown out two of my electrical sockets. The need to replace them is urgent as they are fire hazards. The machine was plugged into a few sockets and blew both of them out.
The service was great as was the team!
Quality carpet cleaning with excellent results.
No residue left in carpet.
Available appointment next day.
Phone call from technician announcing estimated arrival time.
Prompt arrival of technician.
Knowledgeable & skilled technician.
Courteous technician who is respective of owner's property.
Courteous phone representative.
Fair pricing, especially with carpet special going on.
I do not have a smart phone, getting texts with links is frustrating.
Great service and have always had a fantastic experience when using you company!!
You all did an incredible job. My marble floor and carpet have never looked so good. The staff was courteous, professional, punctual and knowledgable. We definitely use again. THX so much!
Easy to schedule, great pre-clean inspection, cleaners are respectful and take their time to do a good job
The air duct cleaning was handled professionally and the technician took his time to do a wonderful job. I would definitely recommend his service.
The carpet/tile technicians that came from another location on a separate day did not do a thorough job. They were pleasant however, there are still stains on my carpet, dirt on my chairs and the tile/grout doesn't look much different from before they came. I will be calling a different company to come in behind them and do the job correctly.
Carpet looked so great, stains and odor were gone.
D. Worked quickly and got out all the spots.ee was wonderful, helpful, and did a great job
The method used to clean carpets and upholstery.
I've been using Zerorex for about 6 years, and all of their technicians are wonderful!
Their attention to detail and honest opinion of what can be cleaned realistically is always pertinent in regard to budget consideration.
Highly professional and reliable - meaning they show up when they say they will!
Great service, hardworking, friendly, high qualoty
Jamie was our service guy. He was very detail and was extremely professional with all the hoses. He made sure that the hoses weren't hitting the walls or furniture. Our tile floors looked so much better, plus our area rug looks new again. Zero Rez has always cleaned our homes for several years. If your looking for a great company call Zero Rez and ask for Jamie.
Jamie thank you again for me happy. My tile floors look amazing.
I hope Zero Rez understands what a true asset they have working for them.
Thank you again,
Raving Fans
Vicki Dooling
The technician was very courteous and thorough! My carpet looks so clean! Thank you so much!!
Bert did an excellent job removing quite a few stains on the rug and chairs. I was very satisfied with his work!
Informative, friendly and polite.
The service technician was very nice and professional. He explained the services well and any add-on services. He did a nice job and the carpet looks really good.
very good cleaning