Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83796 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 28, 2026 — Rated 0 out of 10 by A.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Last technician who did my carpets didn't even pick up or move the dried leaves from my indoor plant that were on the carpet.( missed a whole section) the other one who came to clean tiles knew nothing… I told him my carpets were cleaned by your guys a couple of days ago & gave him booties to wear he walked on to his truck & back and walked all over my carpet. I called your call center and updated them on his lack of knowledge. His cleaning of the tiles in the bathroom is yet another thing. He said he would try cleaning and was unsure he could clean it, he suggested he will do a test patch & tell me the amount it would host me…an hour later after several trips to his truck & back he said he was done & the bill was $200 at which point I called the call center back & spoke to them he later charged me $99 and left. He told me not to complain too.

Report a concern   February 28, 2026 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No left over smell

Report a concern   February 28, 2026 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He did a very nice job cleaning it.I had never used a service that clean like you guys do. Will use again.

Report a concern   February 28, 2026 — Rated 10 out of 10 by Mikel Jackson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how quickly service can be scheduled, the prompt arrival and efficient, friendly service. Carpet looked great afterward!

Report a concern   February 28, 2026 — Rated 10 out of 10 by Tanya Morrow Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have used Zerorez for 10 years and still have original carpet upstairs from a home built in 2005. Other than our pets the carpets have looked nice and stayed clean.

Report a concern   February 28, 2026 — Rated 0 out of 10 by B.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

First room he did a good job, but one hallway and room was a disappointment.

Report a concern   February 28, 2026 — Rated 10 out of 10 by Elizabeth Bolt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent experience! My couch looks great!

Report a concern   February 27, 2026 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are expert at removing carpet stains. Really like the products to treat and clean the carpets

Report a concern   February 27, 2026 — Rated 10 out of 10 by P.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were on time, took care not to damage anything, and were polite and professional.

Report a concern   February 26, 2026 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ease of scheduling

Report a concern   February 26, 2026 — Rated 10 out of 10 by Catherine Wilkerson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Best results and nicest people. Have used you for years and will continue to.

Report a concern   February 26, 2026 — Rated 10 out of 10 by Becky Villareal Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Alexander was wonderful! He did a great job and gave us recommendations! This is the only carpet cleaner I use!

Report a concern   February 26, 2026 — Rated 0 out of 10 by C.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician did not have a tape measure and could not accurately measure the space to provide a price for service. It took over 30 minutes for us to figure it out. He did not have towels as water began to leave the bathroom he was cleaning and I needed to provide towels. Sitting water was left on the floor even after services were complete. Damage was done to then door and frame as well as bathroom vanity. Pictures have been submitted and waiting for response from a manager.

Report a concern   February 26, 2026 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Like a fresh cleaning

Report a concern   February 26, 2026 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harsh chemicals, quick service and friendly techs

Report a concern   February 26, 2026 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You come in and get the job done.

Report a concern   February 26, 2026 — Rated 10 out of 10 by Rebecca Trevino Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning team did a GREAT job. Carpets look beautiful and smell wonderful! Buddy was very helpful in making sure that special spots were taken care of. They were careful to clean up well after they finished.

Report a concern   February 25, 2026 — Rated 10 out of 10 by Kelly Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, super-clean and nothing toxic for our pets! Jose Vasquez has has been our service provider for a couple of visits. He thoroughly examines the carpeting to maximize the cleaning and always notifies me if extra treatment might be needed to eradicate pet stains. He's fast, friendly and always on time. I will request him, specifically, for our next cleaning! Thanks, Joe!

Report a concern   February 25, 2026 — Rated 10 out of 10 by S.O.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really like that the carpets dry fast. The gentleman who cleaned our carpet was very nice. Carpet looks great!

Report a concern   February 25, 2026 — Rated 0 out of 10 by J.V. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet is ONE year old. We had 2 spots in the family room. They cconvinced us top clean the whole room. Now the entire room stinks. Stinks!!!

Report a concern   February 25, 2026 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Loved my technician. He got the floors so clean and was so nice to work with.

Report a concern   February 25, 2026 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech arrived on time, cleaned the areas efficiently and was very respectful of our home. Great job!

Report a concern   February 25, 2026 — Rated 10 out of 10 by Al Schiller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Done quickly and did a great job

Report a concern   February 24, 2026 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service

Report a concern   February 24, 2026 — Rated 10 out of 10 by Leon and Helena Isbell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have been using ZEROREZ for well over 20 years. Never have we had a bad visit.

Report a concern   February 24, 2026 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Victor was great!

Report a concern   February 24, 2026 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez has been my dependable and awesome choice for my home for over twenty years. Their methods, equipment and technicians are the best. I love that my carpets are thoroughly cleaned and freshened with no chemicals or detergents. They are always soft with no residual odors.

Report a concern   February 24, 2026 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very polite and informative. Quick and easy service.

Report a concern   February 24, 2026 — Rated 10 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service!

Report a concern   February 23, 2026 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Non toxic service


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