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Customer Testimonials
Outstanding ride! Great reliability!
Great quality and great customer service!
They helped me find a couple of hard to locate parts for my older model Slash. Couldn’t have done it without them. Much appreciated.
The quality of the bikes and the price.
Easy to navigate. Tough to compare bikes in mobile browser.
Quick delivery and easy pickup from local bike shop.
First rate products and service. Online ordering was easy and elivery was prompt.
Awesome service and quality products
Great products. Excellent customer service.
Excellent product selection and price. Dealer support with warranty issue
Great staff! They took their time to find the right bikes for my wife and myself. Their 30 day guarantee is a bonus too. After riding for a few days I realized I wanted to upgrade and they gave me no hassle. I definitely recommend Trek in Albuquerque.
Good
Easy to find parts and gear, order was shipped timely. The shop it was delivered to could not find the order. Three people spent 15 minutes trying to find it but eventually found it.
Always have what I need.
Staff at my local Trek shop are the best I’ve ever encountered.
I placed an order with Trek and misunderstood what was included. When I reached out by chat, they were more than willing to work with me so I could get the missing part. They gave me a credit back on my original order.Which was to me way above and beyond.
Love the bike!
The customer service is second to none. That along with the quality of the products is why I only buy from Trek and I recommend Trek to everyone.
Easy navigation
Easy ordering process
Easy to order, Hyland Cyclery held my order since I was out of town and they were willing to lend me a pair of socks to try them on before I took them home! They told me about the return policy and all is going great so far.
Excellent customer service!
Thank you
They are helpful, direct, friendly, and no pressure
The experience was very good.
It was fast easy
Very good product descriotions
Awesome to have the physical store experience transposed into a great product assortment website!
Easy to find things
I like that it was an easy process to order the Electra Townie Go S as an early Christmas gift for my wife. It was delivered early to the Oberlin Bike Shop and they were fast with getting it assembled and tuned. They even took the time to instruct my wife about all the features and functions. I feel like I purchased a quality e-bike for my wife that she’ll get to enjoy for a long time.
Trek bikes are of great quality and never had any problems with any of them. Love my SL7 Domane. Orders parts and clothing and the service was always excellent.