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Customer Testimonials
The size and quality of the squeeze water bottle is amazing!
Trek EMTB allows older riders to get out and enjoy the great outdoors. Bike performs great and is easy to switch between modes. Bike was shipped well packaged, with all tools to assemble, and good instructions.
Ease of locating small parts from drawings and placing an order.
Everything was just fine
The whole experience was easy.
Everything! from the customer service, speedy delivery, products, etc.
Extremely helpful people. You-re dealing with a person, not a bot.
Excellent price on the wheel and got it fast
The website is easy to navigate. The online ordering is straightforward and returns are super easy.
Great price, easy to order and pick up from the local store, with free shipping
Friendly customer service
Excellent. Navigating was a little difficult at first but I soon figured it out. I found what I wanted and purchased it without any problems. I really like my new bicycle and have already ridden it several miles. The local Trek store has been great to help me and have done a good job tuning and adjusting my bike.
so far happy with variety and pricing and reasonable prices and shipping.
factory OEM parts
shipped quickly
fits great
and a good price too!
I like trekbikes.com, it’s user friendly. Plus, I’m a great fan of Trek bikes since 1997!!! Idon’t have the count but it’s a lot!
Sales
Quick reliable service
Ordered wrong part. Very helpful customer service to return item.
High quality products, good prices, especially on sale items, free delivery to local Trek store, friendly and helpful staff at Hollywood Portland Trek store.
Great product and service from my shop
Clear, easy to shop site
Prices
Fast shipping, good products
The sales page.
Good value. Fast shipping. Excellent customer service.
Smooth experience, quick friendly customer service
Checkout was easy and I appreciated that they discounted products versus throwing them away in a landfill.
Quality wheel delivered quickly, arrived in excellent condition.
I really enjoy how easy it is to navigate your website when looking for any specific bike, part, and/or, accessory. Not really about the website but I love how many option of bikes and frames you offer for so many different kinds of bikes and functions.
I've been riding Trek bikes for years and for my level of riding, have not been disappointed in the performance. And, I've been more impressed by the way Trek honors their warranties. For example, my 5 year old Emonda frame developed a crack near the rear wheel set, and even though Trek was discontinuing that model they replaced the cracked frame with one of the remaining newer Emonda frames - no questions asked. Impressive.
Very simple process to view models and purchase the perfect bike. I have been purchasing trek bikes sn e the late 80’s. Multiple generations now. Love to buy bikes for presents.