Customer Testimonials

Very easy to select "deliver to store" to save shipping fees. Returns were a breeze.

The process was quick and easy and I like the idea of the Red Barn program. I will say there was a problem with the bike when I put it together. A 3-4 inch section of the front brake disc was bent and would drag and make noise when the wheel rotated. I thought perhaps the bike was sent back by an original owner, but this was not checked by Red Barn for resale. I was satisfied enough with the price that I ordered a new disc and will replace it myself.

Customer services and the product.

Fast shipping and decent prices.

the basket worked out great!

Everyone was so kind there. The store had gear at a reasonable price but mostly, the staff went above and beyond to take care of me.

i have owned trek bikes now for almost 20 years so i feel like i knew what i wanted and i have a lot of trust in the Trek brand.

when i set out on this purchase, i was trying to work within a budget and really appreciated the opportunity to buy a factory-backed pre-owned bike. the pictures and descriptions were comprehensive and the bike that arrived matched the details and condition perfectly. i am delighted with my purchase - a Domane SLR Gen 4 AXS.

the puchase and checkout were easy. strong follow-up communications made sure i knew what was happening and when, and the bike arrived on-time with no problems.

within only a week of the bikes arrival, and with only a minor seat height adjustment, i road my new Domane in the Air Force Cycling Challenge, covering 50 miles non-stop in a little under three hours.... a testament to treks ability to inovate yet maintain key product consistency.

it was a win for me and i hope a win for Trek. thanks for helping me get the bike i wanted!

always a fan.

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Ease of selection and purchase. Flexibility in shipping options.

Everything, the quality of the things I bought, the cost, the speed of the delivery.

Everything is super.

I have a great experience. it was easy to complete my order. It was easy to find the products I was looking for. My purchase was secure and my order was delievered quickly.

On time delivery, quality products.

Great bikes

They're friendliness they're outgoing this they're just everything. I visit over 17 shops in Portland Oregon and you guys are the best.

Very easy and Trek Ardmore were great at helping setup the bike and customize some add ons we did at pickup. Would 100% buy again online or order instore

Convenient

Ease of buying. Discounted pricing was the biggest factor for purchasing. Great staff at my location. Willingness to fix problem so quickly.

I usually have 5-10 trek bikes all the time definitely recommend Trek for every thing.

Prices, availability of products. Good quality of your products.

The attention to some details. I have a friend that bought 2023 Trek Fuel and I recently bought a 2025 Specialized Stumpjumper. Just talking about opening the package from Trek versus the Specialized theres a huge difference. I genuinely felt excited for my friend opening and seeing his Trek Fuel. The box says “Happy Bike Day”. Footsteps to do the happy dance. All the illustrations in it. I thought that was great and it brought me joy for him. Even how it came with Tools with the set tork for each component. I thought that was especialy great. My Specialized came with no tools. No happy dance. No illustrations on the inside of the box. No tools. It even required the brakes to have the air removed out of the system. Bi disappointment.
Both bikes share the shimano Deore drive train and yet the Trek felt so much better on the trail.
My son also has a Marlin 5 and the quality of that bike compared to his schwinn that he had it light years apart. I have nothing but good things to say about Trek.

Quality products.
Great service.

Positive

I like the variety of parts, new and old . My bike is a 2015 Fuel EX 7 29er. I have 30,000 miles on it. Up grades are much cheaper than a new bike. I love the Rail E-bike but it’s all about the price. I try to stay with genuine trek parts. For a bike that’s 11 years old , you still offer the parts I need . To me that says a lot. Thank you for your dedication to people like me. I know the industry is taking a hit but I’m still with ya. Listen to the people and adjust accordingly. We deserve the best and to me that is Trek.

I was in a terrible accident when kids on a lime e bike lost control and rammed into me. I had to go to the ER and it was absolutely horrifying. I took the bike to a mechanic months later after healing and he said I am lucky I had a trek bike. My bike would have been totaled. I am grateful for Trek and grateful it was easy to order the parts I needed from the website.

Was super easy find what I wanted, and I appreciated the free shipping to my local bike shop.

Easy ordering process and timely delivery

Great quality, great prices, and great customer service + satisfaction!

Staff is great. I have bought 3 bikes from them and love them all.

Impressed with the description of the order as well as the speed of processing.

Great quality and selection.

Easy process. Excellent return policy