Customer Testimonials

The bikes at top end are well built and highly functional.

Love the attention, superb service, and the great products.

Literally everything. Bikes are awesome and any issue inhave had, the customer service team took care of it asap. Just amazing.

Very user friendly and organized

It was not without its bumps — I was actually sent the wrong order. But Richard worked really quickly to give me clear instructions on what to do with the package I had received, and expedited my gear to me. It could have been a frustrating experience, but I appreciated the personal engagement and work to do everything in your power to correct a mistake. It's helpful to remember that a company is made of people, and that people will always make mistakes. It's what you do after the mistake that matters — and you all did everything in a way that made me feel like I was seen, and that you were doing everything you could to correct the issue.

I've had a great experience with Trek overall, having ridden the Trek Madone since 2005. My recent order was a minor purchase, but in many ways, those are the ones that really count as a customer. The order was made and filled and shipped in a timely manner. I try to buy directly from companies or from smaller shops with a reputable online presence. Thanks for being a company that listens (and asks)— even as one of the bigger ones. In the future, when I buy a new bike, Trek will be top of mind because of the way you operate. J

I love my new verve 3

The Verve 2 e-bike is whisper quiet, reliable and comfortable to use

Great service and outstanding products!

Great store. Great service.

I like most of it

It worked well. I had the order sent to my local bike shop and picked it up.

Great service. Knowledgeable staff.

Very easy ordering and customization process. Great service arranging the delivery, assembly and pickup from the store in Fort Wayne. Special call out to the attendants at the Fort Wayne store who were very friendly and went above and beyond. Overall very happy. The bike was ride ready and performed well straight from the shop.

Liked many of the products and the options to ship to a local shop.

great!

Ease of ordering and quality of products

Great prices on a good product. I did a wide search and found the best price at trekbikes.

Simple. Easy. Straight forward. Handled everything .

Riding my Trek Madone 5.2. It always spoke to me “let’s get going”😁🚴🏻‍♂️

I had a bike crash, my helmet was damaged. Trekbikes.com had the replacement I ordered to me within three days.

Loved the quick free shipment to my local bike shop.

Easy and priced right

Ease of shopping, value and selection.

The service was great but honestly the store is hard to find . You seriously you need a bigger sign on Canyon . I had no idea that this Trek store on Canyon Rd was so comprehensive. Show off your store . Right now it does not bring people in as it should .

Ordered a certain bike online that would help with a surgery I had done earlier this year. I had the bike sent to a shop, and it arrived with minor scratches. The shop took care of everything and helped with some refund for the scratches. Great service from all parties. Corey from the SL Trek shop was awesome to work with. I will be going back to that location in the future.

It was easy

Hard to believe it's been a year that i own my Trek. The interaction with the store's staff has always been upbeat. Oh, I love my bike too!

Very personable until the end.

Madone is goated