Customer Testimonials

I like the variety of accessories, quality brand names and ease of ordering and the option of having products delivered to my door.

The service I got was great and even though there was an issue with the heart monitor strap it was taken care of right away

Ordering the tires went smoothly and got a goid price

Very friendly and super helpful staff!!

Great selection and product quality.

Delivered on time. Good price. Great products.

How about an E bike from the cranberry store and so thoroughly happy with the purchase and the treatment I received from everybody in the store especially Tim Heck

It wasn't so much the .com experience, but how your folks handled a poorly handled order from the .com site, that turned things around.
My simple order was mishandled from the start, ending up with a mixup in orders despite the notification I received saying it had arrived.
So, kudos to Skip for immediately recognizing there was an issue and expediting a new shipment to me. Eric also was helpful. But Skip did what he needed to do and communicated all along.
This simple order went from a 1 to a 10 thanks to Skip!

I have never had a bad experience at Trek. It is my most favorite bike store. My husband and I drove 2 hours just to go to Trek vs local bike shops. The people, atmosphere, bikes, and products are outstanding.

Friendly customer service.

easy and website had plenty of options.

Good follow through. Mechanics have the desired level of skill to work on my rather expensive Domaine. Was a bit disappointed that the shop didn't have a rich inventory of parts -- simple stuff like value stems -- would be nice to have some choices instead of having to compromise.

The quality of the products, and the staff.

I appreciate the website search capability and ease of checkout. I also like that my items can be shipped to my local bike shop (Go Oberlin Bike Shop! OBS has Friendly, helpful and professional owner and staff!) for no charge!

Good experience. Seamless and easy. I like the free shipping to the store.

Item was shipped quickly and correctly. Sizing was correct.

They had what I needed at a decent price.

Love the ease of order online and pick up from the local store, will repeat many times!

The Red Barn experience buying a pre-owned refurbished ebike was awesome! I had the bike shipped to my local trek dealer and there was a problem with the front caliper. My bike shop was able to work with their Trek rep and the front caliper and the mineral oil soaked brake pads were replaced under warranty. I absolutely love my new (to me!) ebike. It is a Trek Rail 9.7 gen 2 2022 model. I needed an ebike as I am having some health issues that temporarily preclude me from riding my acoustic mountain bike. I am so pleased with Red Barn that I referred my close friend to the site as he is in a similar situation to me.

There was an issue with the product and they took care of it immediately.

The bike purchase on-line was simple and easy. Communication from the bicycle shop was timely letting me know when my bike would be assembled and delivered.
Overall I'm very satisfied.

The bike that I ordered was delivered to our local Trek shop. The fork was bent & damaged when they started putting it together. The shop called Trek and requested that a new bike be shipped instead of having to order a new fork. Trek shipped a new bike which allowed me to get my bike and start riding sooner than if the shop had to wait for a fork to be shipped.
I am a happy Trek customer!

Easy to use, fair prices, fast shipping.

Love the bikes have 3 of them now can’t say enough about the quality and durability

The convenience, and quality of the product

Quality products, fair prices

Nice service dept guys installed my new pedals - thx!

The product (bike) description and condition was received exactly as described online, there was no discrepancy in the condition and appearance and use of the used bike, it was exactly as I expected. The speed and ease of the sale and delivery process was great, and I liked the updates along the way until my bike was delivered. The delivery and set-up of the bike was super easy, pain free and easy to follow any needed instructions. The inclusion of a shock pump and specific torque hex keys was an absolute delight to receive, I was not expecting this and now can add these tools to my home or mobile repair kit (I coach a youth mtb XC team and am in constant need of such tools before and after practices and races, so very much appreciated). Thank you for the pleasant buying experience, will definitely tell others about my experience and encourage them to keep looking at the red barn page... :-)

It was fine. I had a problem with the product, but was able to return it to my local Trek store. They swapped out the defective product for a new one.

Great value and easy transaction. Thanks for the free shipping to a local store.