Customer Testimonials

Ease of checkout.

Option to have the item shipped to a trek dealer for pickup, instead of paying for shipping.

Easy to order, great prices.

my dealer

Great, convenient service. I ordered a derailleur hanger online and it came quickly. I unfortunately ordered the wrong one (why are there so many?) So I went to the local Trek store. Not only did they have the correct one, but took the one I bought online and refunded me.

My local bike shop, Bicycle Toy and Hobby, in High Point NC, are the best, and they took care of me with my Checkpoint and Top Fuel purchase. Now I’m placing my Project One Madone order. Yes, they are amazing and Trek’s support and how they stand behind their products is beyond comparisons. No one can match Trek’s warranty, but that is only one part, the quality is unsurpassed, and Trek does not bring anything to market unless it is proven and something they will stand behind. I love my Trek’s and my friends at Bicycle Toy and Hobby. For the record, Dolly, Dan, Dale, and Derrick Jennings at Bicycle Toy and Hobby are absolutely the best at caring for their customers, promoting cycling, and putting folks on the best bike, a Trek of course. Now that I think about it… probably time to upgrade my gravel bike also… Project One Checkmate is the only way to go.

Ordering was easy, the price was competitive and the delivery was fast and complete.

Good selection. Great customer service. Fast shipping. Easy returns.

I love it it's incredibly awesome

I asked for help. The person really helped to select the right parts very fast

Easy shopping, fast shipping

Quality product that they stand behind and fully support.

Deals and quaility

It was very efficient. I appreciate the great selection on the trek website, and it was super easy to have the items shipped to my local Trek bike shop (Zack's Bikes in Klamath Falls) which also saved me money in shipping. Zack's is a GREAT bike shop!

super easy online shopping, awesome shipping service, been riding Trek Madone and Emonda bikes for the last 20 years, thanks Trek.

I was able to pick up my helmet at a store, no shipping charge. The person I spoke with about my helmet took plenty of time with me and answered my questions. So nice to have a person answer when calling customer service...and so rare these days! thank you!

My new tee anniversary shirt is of good quality, not an overly thin cotton.

Prompt delivery, good value!!!

Great service

Quick and easy in store pickup

Very consistent customer service and support at all touch points/channels. Love trek!

There was damage on the bike when it arrived, the shop found a replacement.

Easy online usage, clear prices

Easy to ride . Love that its light weight!

Every time I have spoken to one of your reps, they've been friendly and helpful. Can't ask for anything more.

Congrats! Fast reply! :)

It was super easy, had fast delivery, and a quality product.

Excellent customer service! Fantastic deals on quality products! One point off because out of stock items still show up on searches and it gets my hopes up, then dashes them when I click on the product and find it unavailable.

Easy and everything worked without any problems or hassles.

Always love Trek!

Good service no issues