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Customer Testimonials
Easy to order and easy to make a return, which I had to do.
Speedy
Item arrived quickly. Easy to order and exactly what I needed.
I had been looking at E-bikes for a few months, and narrowed my choice down to the Trek Allant+ 7S Gen2, the Specialized Turbo Vado 4.0, and Gazelle Ultimate T10 - I wanted a city commuter bike that could also do gravel trails. When I looked at the respective websites, I was unable to find the frame size and color combination that I wanted. Finally the Trek popped up on their website and I jumped on it, and had it shipped to a bike shop near me that carries Trek bikes for assembly and setup.
I like how easy it is to find information about specific models on the Trek website, and once purchase was made, they sent updates on the delivery schedule.
They fixed my wife’s bike by the date promised and did a great job. Rides like new!
Easy to navigate the website and I really like how you’re able to compare different generations of bikes on the same page!
It was very adaptive to finding my needs
I ordered a basket for my bike. It took some finagling, but I got the basket to hook on my bike. Happy with my purchase.
beautiful color. well built. love the step through design.
Items I buy are always well packed and shipped quickly. Quality is always good.
Absolutely loved my dealer
Good pricing and friendly staff
Salesperson was extremely helpful and convinced me to buy bib shorts for the first time. He explained why these are so much better than non-bib shorts. After trying them out for the first time I noticed how much better the ride felt. He was completely right !
fast shipping
They are reliable. What I order I get delivered fast everytime.
It was easy to find and buy what I wanted.
easy to find the helmet I needed
Easy to order touch up paint since it became available. Shipping was expedient.
I came to trek because my 20+ year-old bike was a Trek and I was always happy with it.
I got all the details I needed to make a decision on a new bike on your site and the price was right, so I pulled the trigger. The bike arrived ahead of schedule and was packed meticulously. Everything detail I needed to get up and running was covered. I've been riding my new bike daily ever since and I'm very pleased with how it rides.
Simple and easy to order.
Too easy. Quick, flawless shipment. Bike arrived in a couple of day, pretty much ready to ride.
Found my part.
Great service. New tube here in a day!
Easy order online and pickup at local store.
Easy to use site with return labels available to print under your account or included in box if shipped directly from Trek. Thank you!
Great deal online and wonderful Closter NJ store to help me
Responsiveness
Easy online experience and great customer service at the local store!
Top shelf products and great shipping too!
Chris Arterburn was extremely helpful when I called Trek regarding the potential purchase of a E-Caliber frame. He provided excellent service by answering all my questions and was instrumental in my decision to buy this frame. Great help and service all around.