Customer Testimonials

Design and warranty, reliability

Glad I found a replacement for my odometer. Great deal and fast shipping and works great.

Great customer service. Commicateing with staff that are envoled in the sport. Excellent adivice and follow up. I am 90 years old and love my new Bike. Just finished a ride in Betheny DE Metric Century. Received the Golden Award for the oldest rider. eeMy DOMANE was smooth as glass. Love it.

I love the shoes ! They are so easy to use and comfortable ( although I used them just twice).

Exceptional process from start to finish and the packaging was phenomenal would recommend to anyone looking to buy a bicycle. Great job Trek!!

The customer service agent was able to find the product that I needed as described.

Great service! High quality bikes

Superior products, excellent support, reasonable prices

Great customer service and well built bikes

Smooth transaction and order was quickly shipped. All went well.

I’ve had nothing but great experiences with Trek Bikes over the years. Right now I own a 2020 Marlin7, a Precaliber 24, a 2025 Dual Sport, and a 2025 Marlin 5 for my girlfriend—and every single one has been solid in its own way.

The Marlin 7 has been a super reliable bike for trails and everyday riding. It handles well, feels durable, and still looks amazing. The Dual Sport is perfect when I want something versatile for both pavement and light off-road—it’s comfortable and smooth, especially on longer rides. The Marlin 5 has been a great entry-level bike—simple, dependable, and perfect for getting someone into riding without overwhelming them. And the Precaliber 24 has been awesome as well, built tough and perfect for younger riders.

Across the board, Trek really nails quality, comfort, and value. The bikes feel well thought out, from frame design to components, and they hold up over time. Whether you’re just starting out or riding regularly, it’s easy to find something in their lineup that fits your needs.

Definitely recommend Trek to anyone looking for a reliable, well-built bike.

amazing bikes got it delivered to my local bike dealer and when I saw the bike in person, it was more beautiful than the website showed. The new bikes make it so easy to take off the wheels and it is such a light white bike. The website is amazing. I got a few accessories as well.

Nice home base for information, support and retail

I placed an online order and received the incorrect item. I reached out to the e-commerce team and the situation was swiftly rectified. I was shipped the correct item and told to take the current item and pay it forward. It was simply a bottle of chain lube, but a small gesture like this speaks volumes of the bicycle company as well as what I can do within my local community. Thanks y'all!

Prompted me to choose correct size helmet for a child. Provided screws to complete my bike repair at no charge. It’s nice to deal with a company with informed staff who are forthcoming with their help.

Good service. Good product.

I was so happy to talk to a knowledgeable clear English speaking person .

product works

Easy transaction. Professionally built bike.

Can get original parts for a 15 year old bike easily and at a fair cost. The bike has been awesome and if it ever needs replacement, it will be replaced with another trek!

They had the part I needed !

Product came quickly, was well packaged, and arrived in good condition. Pricing was good too.

Faster service

I have had five Trek bikes. Two road bikes, three mountain bikes. Just bought the checkpoint plus 7 with the rock shox rudy fork. This new bike is AMAZING!

Easy to navigate website with beautiful pictures of the bikes

My wife just purchased a used Electra Townie Go. We found fenders and helmets dirt cheap with free shipping.

Good service.

Excellent service, great price, easy to pick up and drop off at a local bike store. What’s to complain about that.

Relatively quick shopping experience, free shipping

10/10—honestly, I couldn't be happier with my purchase and with how quickly my order arrived! I'm addicted to cycling, and this new addition to my gear is an absolute marvel. I’ve always wanted to own a Trek, and I certainly didn't make a mistake in choosing it from among the many brands I’ve tried and the countless others I researched for my new bike. My Trek—a huge thank you for producing such excellent bicycles!