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Customer Testimonials
Great price and fast delivery
Shipping to the store was free and returns are very easy.
Good products
Quality bikes
Warranty on new bike frame
I got my basket for a great price. Would shop on the trek site again.
Great bikes!
Fast service. Quality products.
Ordered the 50th Anniversary book. The employee was very knowledgeable and happy to talk old Treks, 531 friction shifting etc
They always have great quality products and always ship quickly
easy to order
Huge shoutout to Trek Bicycle Store Middletown, NJ and Trek HQ. My 2018 Verve 3 had an issue, and they made it right by warrantying it with a brand new 2026 Trek Verve 3 Gen 5 ($999 value) — completely free. That's what real customer service looks like. Thank you for standing behind your bikes and your customers. Already loving the new ride.
Trek Bicycle Store Middletown — 500 Route 35, Middletown, NJ 07701
Great experience!
I love my Trek. Just a great all around product. It’s very comfortable to ride and with the sensors mounted in the frame I get a clean look. Love the Trek products!
Everything from purchasing my bike online to delivery and setup/pickup at my local Boston Landry's bike shop went perfectly! My recent purchase of some kickstand bolts was a 10, from ordering to speedy delivery.
Good bike and good service. Very helpful to pick the right bike and the right fit.
The customer service rep Dillon Smith understood the issue that the shipment went to the wrong place and he took the time to make it right! Great job!
Quality of employees.
Informative and educational.
Great price and smooth transaction
Have visited many Trek locations throughout the country and have never been disappointed in any of them. I don’t know what the company policy is as far as their hiring goes but they’re the nicest people to deal with. The only thing I wish Trek would/ could do is have a larger inventory of apparel to purchase in stores.
awesome physical and online store
Shipping to local bike shop for pickup
Professional and knowledgeable technicians
The ease of buying online. However, a lot of the items I wanted were sold out or out of stock.
The bike was delivered on promised timeline. There was minimum assembly required and it was ready to go!
It was very easy to find what I needed and order it. Fast shipping, couldn't have gone any smoother.
Bicycle recycle of Springfield Missouri Email address removed
We don't need a brick and mortar store all we need is accessed a good products at a good price ship it overnight or in a timely matter
Staff are consistently friendly and willing to help with minor bike adjustments free of charge
Great customer service. Thanks to Dillion Smith, such a professional and courteous young man. Prices were awesome too.