Customer Testimonials

easy to find the part I needed and sending it to a local dealer was fine.

Good equipment and good prices.

It’s a simple and easy way to purchase a bicycle.

Ease of doing business, my local shop The Dutch Wheelman were very good as well

Ability to order online with fats delivery to trek bike shop is awesome!

Bontrager equipment is some of the best around. Yes, their bicycles are on the expensive side—but the quality absolutely matches the price. I also really appreciate having Trek as my local bike shop. Their team is knowledgeable, friendly, and always gets my bike repaired quickly.

Overall, I’m very pleased with Trek and feel blessed to have them nearby. Thank you all for your hard work!

Oh, and I’ve been enjoying the RIDE app and the challenges—I even won a T-shirt! 😄

In store support

Loved the ship to shop option, and they were able to help with the components I ordered.

Great customer service!

I enjoyed finding a bike that matched my interests so closely

Pleasantly surprised Trek gave me a price adjustment after bike going on sale

It was relatively easy to use the site. My dad loves the road shoes that I bought him. That’s most important :)

Easy

Very enjoyable experience. Happy with my purchase and received a good price.

Fair pricing

I feel so lucky that you had a "unicorn" bike on your Red Barn portion of the site. I had recently lost my beloved 2017 Trek Segafredo Project One Domane, and lo and behold... there it was! A pristine 2022 Trek Segafredo Project One Domane with the added bonus of discs and e-shifting! And my size! What were the odds? Impossible, I would say. My tenth Trek bike is my new love and ready to ride!!! As an added bonus... my heritage is Dutch, and the label on the bottom bracket showed that it had been returned from a bike shop outside of Amsterdam!!

All goood. Simple online order picked up at Southlake Tx location.

Great service!

I needed to get a more age-friendly bike, so I finally gave up Specialized mtn bike for an Elektra Townie Go 7D EQ. The flat foot technology makes stopping & standing easy, safe & comfortable. The Class 1 electric assist helps my older knees when I start off or have to crank a serious hill. The shifter and electric assist controls are intuitive and easy to use. The saddle is very comfortable for around town riding and I love the upright posture - was getting tired of the 45 degree body-tilt. The Trek Ecommerce team were a dream to work with, answering all my questions, confirming sizing, etc. Trek shipped the bike directly to me. It was a piece of cake to assemble. Also, I was able to find/confirm key accessories (e.g. back rack) for the bike. The whole experience was great, though not as great as my first ride on the Townie. Thanks, Trek!

Easy and quick!

The website is easy to navigate. The customer service through phone is the best and exceptional which really makes your company stand out. Chris "Skip" and Lo were 2 representatives from your company that I think are amazing at what they do.

I loved everything about it … great bike for a great deal and easy it assemble

Honest trusted bike dealer and mfg

Great service, customer friendly and efficiently resolved my issue quickly.

WELL STOCKED!

Built extremely well and very lightweight

Superior engineering, great bike shops that offer excellent repair / customer service/ guidance.

Quick service. Competitive pticed

Ease of ordering coupled with speed of delivery

GOOD.