Customer Testimonials

The promptness snd availability. Super fast processing and shipping.

Ms Lo was informative and helpful. My experience in the online order was a great experience (direct to consumer) .

My new bike arrived almost immediately due to the upcoming holiday. (Next day!). The instructions were clear and I was able to assemble my bike with no problem.

Good dealer and test ride. Quality assembly. Good design and variety.
Some components including Bontrager tires and sintered brake pads are poor quality and actually unsafe. Component parts are sometimes downgraded from advertised without informing buyer. Can't buy new frame.

Great company and awesome salespeople

Everything! The selection of bikes is outstanding and the online help is first class.

I have been riding for over 50 years, I have been a Trek guy for about 30 years, I enjoy all of my rides....

Fast

So far everything is straight forward and open. Easy to use and simple.

Ordering was easy and shipped quickly

Very responsive to my original complaint. Thanks Trek.

It is very easy to find what I am searching for on the site

The staff immediately identified a faulty brake system upon assembling my new bike. A new set of brakes was ordered. Very helpful and professional.

Very good experience

I found exactly what I needed and was able to order it quickly

The Red Barn Refresh is a fantastic service! I've owned several Trek bikes and enjoyed every one. I had signed up for notifications as I was looking for a Verve+ at an affordable price. I was delighted to find a brand new bike that was discounted only because it was an older model. Ordering was seamless and the bike was easy to put together, though there were a couple of tools I needed that weren't included. No biggie. Took the bike for a test ride and I love it!

The buying experience with Trek Red Barn was a great experience. A call to customer service was answered quickly with a knowledgeable associate. The website was easy to navigate. Shipping was fast. The packaging was outstanding, the way reusable straps and blocks were used was a great idea. The assembling of the bike was a breeze with the easy to follow instructions and supplied tools. The unboxing and assembling was under an hour. Not to mention the great bike I got for a great price. The listing describing the condition of the bike was very accurate.

Dane was awesome to work with

Very easy and straight forward process.

The staff, and of course the products

I started my mountain bike adventure on Trek bikes from starter bikes, to the front suspension Marlin, and then finally the full suspension fuel. I love the company, the ease, and the way they back their product.

Bought my bike in Ontario Canada @ Pedal in Port Colburn from the nicest bike shop owner. I was dating a guy who lives near by (hence purchased in Canada opposed to USA) super happy with my Ebike & would highly recommend gettting one!! It is a blast

It was easy to order. And shipping to local store was easy

The employees at Trek were very knowledgeable and great to chat with

Very easy to order and return. Great customer service would highly recommend. Jeff

Nathan Arnold was super helpful in helping me find a bike for one of our team. I ordered one online knowing absolutely nothing about the bike, size measurements, and the different uses. He helped us find a great fit and stay in budget. 10 out of 10 experience!

I love my Marlin 5. Great bike that opened up a whole new world of opportunities for exploration compared to my road bike.

Thoroughly professional and friendly. Did not have any problems at all. Did have to return a component because the threading was wrong on it, they immediately sent the digital return label and made it very easy.

They are a Christmas gift for 2 grandsons so haven’t opened the boxes yet

Great quality. My Trek Domane AL4 has been better than expected. Dealers are very helpful and always willing to answer questions.

Clear information, communication and Broadway Bicycles in Tucson is the best.