Customer Testimonials

The bike was very easy to assemble quickly and begin riding.

Great bikes, best customer service experience, easy peasy to do business.
Yes, they have you covered!

I just love trek bikes. Keep up the good work and please keep supporting cyclocross!

Ability to ship to store, creating an opportunity to discuss plans with staff.

I love my bike! It is very lightweight and smooth.

Quicker than expected shipping

Helpful, friendly staff.

The frame I bought is beautiful.

I purchased SSR shoes, and am very pleased with price, timely shipping, and fit.

The best bike I have ever had!

The website was straight forward. The descriptions and pictures of the bike I received were accurate and pointed out any defects. The shipping was fast. The packaging was incredibly well designed and effective.

Best sale prices on the helmets and quick delivery.

Easy to navigate, free shipping to store and customer support

Good communication from customer service and from your automated systems.

Perhaps a Domane is in my wife's future. Struggling a bit with your prices vs a few other brands.

Miss the Bontrager XXX shoes from a few years ago.

Great selection of quality bikes at reasonable prices

Quality & quick delivery

I’ve purchased several TREK bikes and accessories over the years - tires (Bontrager), bike rack, lights, mini air pump. I’ve never had a bad experience with the purchasing process; the quality of TREK products is first rate.

Easy to order on line. Appreciated free delivery. Very happy with my purchase!

Great, I just wish you made white bikes 😁

Helpful friendly staff on phone. Good stores. Pricing at times a bit high.

I have great confidence that Trek products are high quality, designed thoughtfully, and are warranted to meet customer expectations.

Great products. Fast shipping. I ordered a beautiful set of carbon wheels on a Tuesday night and they were delivered to my bike shop Thursday morning!! So happy! Thank you!

It was easy

Awesome 👌

Very quick process, and fast delivery.

Great prices and fast service and the bikes are top notch

Trek was my first real bike, having the Marlin Roscoe and procaliber 6. The Roscoe has been such an awesome bike I have the gen 3 version and it’s a tank, I have become a better rider and would recommend to anyone who is starting out mountain biking and want there first bike. That being said I have been eyeing the top fuel and the fuel ex gen 7. The top fuel is more of my riding style but would like it to be a little more capable which upgrading the suspension would do that. The fuel ex is just a great bike and I see how it’s one of your most popular full suspension bikes I’d like to buy both but it’s too expensive to be able too sadly, so I’ll have to wait on buying. I also like the fact that you haven’t gotten rid of the aluminum versions which is great on durability but would like to see maybe titanium versions on say like the premium models or just frames. All in all I would recommend trek bikes to people after all I have the trek Domane, trek Procaliber, and trek Roscoe. Now I need a full suspension bike and a gravel bike.

The packaging and shipment were great!

Items fit my bike and arrrived damage free

I chose to have the accessory that I ordered delivered to my Trek dealer, at no charge for shipping. It was there the next day! Pleasant surprise.

The accessory works just fine.