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Customer Testimonials
Fast and easy to get. It would be better if they stocked the item in their stores as it is proprietary.
Had a return because I ordered the wrong size and placed a new order. All went very smoothly. Great customer service.
everything was great! Shipping was fast, bike was packaged great
While shopping for a bike we stopped at a couple different shops. Both were incredibly friendly and accommodating. The bikes are obviously quality, but the shops are what make it worth it.
They habe an easy way to view all items we are looking for and are very helpful. It was easy to navigate thebsite and helpnwas a click away.
Great customer service
The website needs help; it took us two weeks to order the bike I wanted and we had to sit on the phone with customer service for a while because our payment method wasn't working, BUT, every single human we talked to was kind, empathetic, and helpful!
Fast shipping, great product.
I love the LBS where I bought it (bought my last Trek there too), they do a great job. The bike (an FX4) works beautifully. I did have them change out the chain ring for a slightly smaller sprocket when I bought it, I'm not a fast rider and do a lot of hills, that's worked out well.
Fast shipping and excellent customer service
Nice sale
Great price
Prompt delivery
Well assembled
My refund was processed without hassle and my replacement item was exactly what I needed.
it was easy and shipped free to my LBS.
Fast shipping.
Item as described.
Easy returns.
Quality engineering, good service.
Great products easy to buy and when they're not perfect easy to return.
Good service help for everything 👍
No issues with my 2 fix 6 sports
2020 and 2025
Easy to use website.
My delivery was prompt and Trek kept me informed of the status each step along the way.
Trek Kids Buy Back Program is the best way to get your kids (and grandkids) started cycling from 12” w/training wheels and hooked on biking for every stage in life.
I have ordered many things from Trek and it has always been great pricing, fast delivery and quality. Oh and my Checkpoint SLR5 rocks...
I have my fourth Trek bike and each has been excellent, as has been customer service.
Good srvice.
Good value
Quality merchandise and excellent customer service paired with the best bikes in the world.
Good quality bike. Handles well.
Good bike!
Quick, easy ordering and reliable delivery.
Very courteous and helpful