based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Didn’t like the purchase options. Why can’t I buy just 1-2 5x7 or 4x6? Normal sizes for frames…I don’t need a poster of her graduation and she doesn’t want one either.
My pictures came out and and got mailed to me quickly
the photos were not that good and they cost too much
The option to have the ceremony name and year on the photo was a nice touch. The service was prompt, and the photo was high quality.
Prices were a bit high. Photo did arrive nicely.
I haven't received my package yet
Was easy but too pricey so I chose the cheapest route!
My pictures were not packaged correctly. They got wet in the mailbox.
Fast service
The photos taken and presented were way too exposed and bright and shiny. There was only one that I could order and I was so disappointed because I was trusting that these would be our most important photos from graduation.
Loved having close up pictures of our daughter on graduation day. Always hard to get good pictures from the stands. Very easy to pick out the ones we liked, order, and purchase online.
Pictures were blurry and bent.
Very fast delivery.
I received my pictures real fast after ordering them.
Good resolution photo with rapid processing.
Flexible ordering.
Different backgrounds
The pictures were amazing
Where is my order?
Lower your prices better package deals
Spoke to an incredibly kind and professional gentleman who helped me through the process of finding the photos after my link timed out.
Pros: Beautiful glossy photo paper. Nice background especially the one with USA flag. Staff were friendly. Smooth operation.
Cons: it took a long time to receive the products.
Was easy to order and product was what I expected from what I saw and ordered and arrived early. Pricey but what isn't these days.
very expensive. Would've like to have bought the digital, but was way overpriced. Quality of photos ordered were great
I thought the site was not easy to use, and the prices were too high.
There were photos from two different events (two different days), and it was not clear how to add photos from both days to the same order. Also, the UI for viewing photos was a bit clunky and frustrating.
Also, I did not appreciate the repeated emails telling me that the price was going to go up ‘tomorrow’. It created a constant state of urgency while trying to find time to review together, dealing with the site, and choosing photos. I don’t think the prices ever actually went up.
The photos were good and I appreciate having them, but it was not a good experience. If the company earnestly wants to “make things right“ I would love a discount code for next year when my other student is graduating from the same school (assuming they use you again).
Better signage of where we needed to go or line up in the room prior to our walking out for commencement
Quick turnaround
Ease of download
60 bucks for a digital print complete rip off.
Maybe have a backdrop for students to stand in front of after receiving their diploma. The background having others people and chairs doesn’t look that great. The photo quality was very good though.
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