The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8418 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 30, 2026 — Rated 10 out of 10 by J.T. The Grad Team
What do you like about our products and services?

The quality of work and the speed at which my photos were available and delivered.

Report a concern   January 30, 2026 — Rated 10 out of 10 by P.A. The Grad Team
What do you like about our products and services?

Good quality product and fast efficient delivery.

Report a concern   January 30, 2026 — Rated 9 out of 10 by D.G. The Grad Team
What do you like about our products and services?

I really enjoyed being able have pictures to remember this meaningful event.

Report a concern   January 30, 2026 — Rated 10 out of 10 by P.R. The Grad Team
What do you like about our products and services?

Great quality and quick service. Photographers are quick and awesome people to work with.

Report a concern   January 30, 2026 — Rated 9 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Appreciate the opportunity to purchase pictures

Report a concern   January 30, 2026 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

I received and I am incorrectly called immediately and they rectified the situation immediately and are working on getting the other new one out to me.

Report a concern   January 30, 2026 — Rated 1 out of 10 by V.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not receive a reply

Report a concern   January 30, 2026 — Rated 0 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures came in ruined. There was something wrong with the printer I assume, and both photos have a large white mark on them.

Reissue photos without the printing error

Report a concern   January 30, 2026 — Rated 10 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Quick and easy

Report a concern   January 30, 2026 — Rated 9 out of 10 by L.N. The Grad Team
What do you like about our products and services?

very good and professional

Report a concern   January 29, 2026 — Rated 7 out of 10 by B.N. The Grad Team
What could we do to improve?

Reduce the price , it’s for people who just graduated. They’re not having a lot

Report a concern   January 29, 2026 — Rated 10 out of 10 by A.J. The Grad Team
What do you like about our products and services?

Nat was polite and helpful.

Report a concern   January 29, 2026 — Rated 10 out of 10 by B.U. The Grad Team
What do you like about our products and services?

Many affordable options.

Report a concern   January 29, 2026 — Rated 8 out of 10 by L.A. The Grad Team
What could we do to improve?

If hats are crooked or holding the diploma correctly. Little things with the posing that can make the picture better

Report a concern   January 29, 2026 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

Great service, great pictures, decent price and quality and ultra fast delivery.

Report a concern   January 29, 2026 — Rated 5 out of 10 by E.M. The Grad Team
How did we disappoint you and what can we do to make things right?

It's unfortunate that we don't have other opcions and need to buy what are you sell.

The pictures are expensive.

Report a concern   January 29, 2026 — Rated 10 out of 10 by J.A. The Grad Team
What do you like about our products and services?

Very satificatory

Report a concern   January 29, 2026 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Fast service...budget friendly...great quality...beautiful pictures!

Report a concern   January 29, 2026 — Rated 0 out of 10 by J.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I was sent the wrong picture. And communication has been awful as far as me getting the correct picture.

Report a concern   January 29, 2026 — Rated 7 out of 10 by M.R.B. The Grad Team
What could we do to improve?

Photos coming across the stage and a handshake would have been nice. Ensuring the gown is zipped and straight would also look better. The poses were not what I’ve gotten from my other children’s college graduations.

Report a concern   January 29, 2026 — Rated 9 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Fast turn around time. I thought I ordered a more matte finish but the photos are a little more glossy than I thought they would be but that could have been a mistake on my part.

Report a concern   January 29, 2026 — Rated 3 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The price for digital photos seems excessive.

Report a concern   January 29, 2026 — Rated 6 out of 10 by B.N.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were good quality. Print packages were expensive and inflexible. Cost for digital files was much higher than anticipated.

Report a concern   January 29, 2026 — Rated 10 out of 10 by A.A. The Grad Team
What do you like about our products and services?

The photographers were so kind the day of graduation. The picture turned out great. I loved the options available for purchases.

Report a concern   January 29, 2026 — Rated 0 out of 10 by C.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Only gave a zero due to the fact of being bombarded with emails about my satisfaction when i never received my order yet.

Report a concern   January 29, 2026 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Fast and prompt service

Report a concern   January 29, 2026 — Rated 5 out of 10 by A.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The scenic background choices could’ve had mountains or something wintery since it was a Winter graduation in Bozeman, MT

Report a concern   January 29, 2026 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

The pictures came out wonderful and were sent speedily. I would definitely use them again!

Report a concern   January 29, 2026 — Rated 10 out of 10 by B.M. The Grad Team
What do you like about our products and services?

Very convenient to order and received photos quickly.

Report a concern   January 29, 2026 — Rated 8 out of 10 by D.C. The Grad Team
What could we do to improve?

lower your prices and keep the shipping reasonable.


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