based on 8418 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was chaotic and disorganized. All of the photos available for purchase had either photography equipment in them or the announcers. Some were out of focus. More training and thoughtful set up is clearly needed. The quality did not match the cost.
My son is tall and it seemed that all the photos of him he's looking down at the camera. People come in all sizes..
pictures were great easy to order and delivered in a timely manner
I felt inundated with too many emails and texts. It became very annoying very quickly. The photos was fine, though, thank you.
There was a lot of communication which was appreciated and being able to have different options for photos was helpful for my family. I am grateful for the download & options to have photos printed worked well for me.
My son’s graduation pictures were awesome!
The prices for the digital pictures were way too high. $100 for digital pictures- ridiculous.
easy to interface
I recieved my photo with a white scratch on the picture. I’d really appreciate a new one since this one is unusable
Great pictures with many poses and backgrounds.
A white coat ceremony... some importance pierces:
Is the students collar straight once they've put on the new whit coat?
Can we add a name tag to the coat?
If we are going to send photographers out to random photos before and during the ceremony, send out notifications about this.
Coach the candidate when they are twisted and tense
You will sell more photos with a little more effort on the part of your photographers
Customer service- Emily W. was extremely helpful! Thank you!
Our pictures were amazing. There were great shots that we would not have been able to create. I appreciate the memories yall captured.
The ordering process was fine and delivery didn’t take too long, but the edge of one of my pictures was damaged. Since it’s not visible in the frame i didn’t bother requesting that it be replaced, but this damaged appears to have happened before shipping since it was packaged well.
It arrived slightly bent. You can see the fold in the frame. Maybe package it better in the future. I was slightly disappointed. I know it was the mail carrier fault but I still have to deal with it. Two pieces of cardboard would have protected it.
The picture did not appear to be intentional. I expected a picture of the graduate (my daughter) receiving her degree or at least shaking the hand of the professors giving out the diplomas. Very, very disappointed.
I didn't get a single good picture during my hooding ceremony on stage. Off stage I got a good picture. I really wanted a close up picture of the ceremony.
Good options
The quality of the photos are very good
It was easy and convenient.
Nice quality and wonderful customer service
I like the quality of the picture.
Very Professional and Great Photos.
The pictures I ordered and paid for were never delivered. Messages to customer service received no reply. I am forced to have my credit card company rescind the payment.
The pictures are great
That I received so many choices even the ones where she was on stage
It was quick and easy to order and ship!
They just took any photo and didn’t ensure we looked our best it was a get it done and move on type of thing
The website is horrible. You should be able to mix and match your pictures in a package. You have no phone number on there to call for help or for questions.
The pricing for digital downloads could be cheaper, especially sine there were only 3 actual pictures that has been cropped or had backgrounds changed just to make a few more pictures.