based on 7769 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
it was easy to use and order. The pictures were well done.
Pricing and lighting! It’s so expensive for pictures and the lighting in these pictures were too saturated and bright.
Really Awsome pictures
The march photos weren't interesting. The photo standing with professor had her purse draped on her. A reminder to remove it would have made a big difference. Her headshot was good so that was all I bought.
Overpriced, excessive emails
The constant harassment via text and email about ordering pictures, Daily for weeks following the graduation was ridiculous. Even after I finally ordered pictures I was still harassed for days about ordering and false threats of price increases. While the pictures and options were good, the relentless sales and harassment begging for sales was unacceptable.
I didn’t realize that there would be pictures taken. I was pleasantly surprised. I also liked the different background choices.
Excellent
The grad team did an excellent job making sure we were prepared and sending reminders up to the day of the event. They were also able to answer all my questions and was very patient with helping me work through issues with registration. Most of all, the graduation ceremony went above my expectations, and the photo’s captured the moment perfectly!!
the picture quality can be improved
It was well organized
Way expensive. To make things worse, the quality of the frame I ordered was not great.
Prices are too high.
I am not computer savvy so having a real person help would have been nice. I found family member who could help.
Better background choices.
Good quality.
The pictures were nice shots except I had 2 pictures of someone else
I just saw the pictures. I wish I had more pictures to choose from. A video of the graduation ceremony would be great.
It was easy to order, fast delivery and the plaque itself looks nice!!!
The discount code never worked
The way the photos are framed. the quality of the prints
I felt very rushed for my photo and was discouraged from turning to my preferred side. It showed in my photos and they are not good at all. They are also so expensive for an online download it’s kinda wild.
So the photos were pretty good. The AI gave a few photos to me that were either not of me or just really bad image quality, but the majority of the photos were great. What disappointed me was the fact that individual image downloads cost $60. This is most definitely cost-prohibitive for many, and I even weighed whether or not to order some and I have the money to do so. The profit margins on these pics must be insane.
Information send was very informative
You all did a fantastic job memorializing a milestone moment in our family. Thank you!
I do not like the pictures that I have chosen.
$60 for a single digital photo is a complete scam. You guys took advantage of poor students who wanted a single good photo of themselves. Absolutely brutal. From Athens, family also own a local business in Athens, and we will tell everyone we know not to use you guys.
Pictures not professional at all. Pictures look like they were taking with a disposable camera. Price was too much for what I got.
I received the photos as promised and have no problem with that. I was disappointed with the pictures themselves, as there were only 2 portraits that were used repeatedly with different backgrounds. Since only one of the portraits looked alright, I chose it on one of the backgrounds. The additional pictures were taken from a strange angle... floor to stage. It made the pictures turn out less than ideal. I would have purchased more pictures if I had been happy with the way they looked.