The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10256 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 13, 2026 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

The picture was great. Im still waiting on the plaque.

Report a concern   August 12, 2026 — Rated 10 out of 10 by T.G. The Grad Team
What do you like about our products and services?

Received order in less time than stated. Was happy with the quality of the products.

Report a concern   August 11, 2026 — Rated 10 out of 10 by L.B. The Grad Team
What do you like about our products and services?

What I ordered is good quality

Report a concern   August 9, 2026 — Rated 10 out of 10 by R.R. The Grad Team
What do you like about our products and services?

Easy to order

Report a concern   August 8, 2026 — Rated 10 out of 10 by C.G. The Grad Team
What do you like about our products and services?

The plaque is beautiful and very well made. I bought it as a gift for my daughter for her son's graduation. She will love it. The picture of our grandson is excellent. I'm very happy with your company!

Report a concern   August 8, 2026 — Rated 0 out of 10 by B.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered a mahogany framed picture I haven’t received from almost a month ago.. No way to track whatsoever and don’t receive a confirmation email..
Where is my order????
Before I have to take other action measures…

Report a concern   August 7, 2026 — Rated 9 out of 10 by G.S. The Grad Team
What do you like about our products and services?

I was satisfy with the service I received. I would recommend to others

Report a concern   August 7, 2026 — Rated 10 out of 10 by K.R. The Grad Team
What do you like about our products and services?

The pictures were very nice!

Report a concern   August 7, 2026 — Rated 6 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Sent me a picture of someone in front of me as if I didn’t matter. I don’t like having this picture which I didn’t order. Other than that it would be a 10

Report a concern   August 7, 2026 — Rated 10 out of 10 by S.N. The Grad Team
What do you like about our products and services?

I appreciated how friendly the staff were, and how they took consideration for details in each photo.

Report a concern   August 7, 2026 — Rated 7 out of 10 by M.N. The Grad Team
What could we do to improve?

A package for several individual pictures, not just alla carte. Pricing seems a bit high. If possible, combine both days on one email.

Report a concern   August 7, 2026 — Rated 10 out of 10 by A.A. The Grad Team
What do you like about our products and services?

The pictures were professionally taken and printed. I was immensely pleased with the quality of the photographs. Thank you for helping to preserve our memories of a happy day for our family!

Report a concern   August 7, 2026 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

The prints are quality and delivered quickly.

Report a concern   August 7, 2026 — Rated 4 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures I received were nice, and then speed to process them was spot on. However, the quality of the photos is lacking. There are color variantions in the luster paper photos I received.
Additionally, I was quite disappointed after paying so much for these photos that a digital photo was not included.

Report a concern   August 7, 2026 — Rated 1 out of 10 by R.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos were too expensive. The photo we ordered arrived and was blurry. Didn’t appear blurry in the smaller proof. Not worth the money! Could not afford the senior pics either. Ridiculous prices!!

Report a concern   August 7, 2026 — Rated 9 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Simple

Report a concern   August 7, 2026 — Rated 5 out of 10 by W.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Received my pictures with extremely dark background to where I could only see my grad’s face and teeth. I also received my photos damaged from shipping. Sent email and did get a reply. I was given reprints of the dark pictures and somewhat lighter. Still very dark. My other damaged photos were not replaced. It’s a bit frustrating and disappointing when I spent so much money, nearly $200.

Report a concern   August 7, 2026 — Rated 10 out of 10 by K.F. The Grad Team
What do you like about our products and services?

Beautiful photos

Report a concern   August 7, 2026 — Rated 10 out of 10 by E.E. The Grad Team
What do you like about our products and services?

Easy to order.
Item arrived as promised.

Report a concern   August 6, 2026 — Rated 8 out of 10 by T.F. The Grad Team
What could we do to improve?

The amount of pics for the price. Single parents can't afford the prices. And a sale or discount should be added to all pkgs and single offers, not just select items. Clearance is for select items. And thank you for the pics. I'm so proud of my son. His hard work really paid off and the pics are a great reminder of what can happen if you stay focused and want it bad enough. Anything easy isn't worth it. Thank you and Peace.
First name removed

Report a concern   August 6, 2026 — Rated 10 out of 10 by E.H. The Grad Team
What do you like about our products and services?

Photos were excellent quality!

Report a concern   August 6, 2026 — Rated 9 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Great pics thanks!

Report a concern   August 6, 2026 — Rated 10 out of 10 by M.V. The Grad Team
What do you like about our products and services?

fast

Report a concern   August 6, 2026 — Rated 2 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were not better than I could capture myself and the artificial backdrop kinda icky me out. And $100 for a couple digital files that I felt obligated to buy for archiving yet none of our people actually want prints of is pretty stiff. Piling this on top of all the other things seniors are expected to buy is just too much. And now we have to worry about how this digital info can be sold and used too. I really wish the schools would keep it in house or at least local- it would be a lot easier to hand the money to my community

Report a concern   August 6, 2026 — Rated 1 out of 10 by L.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered three photos and a keychain two of them the one 8 x 10 was decent the 507 and the 5 x 7 photo plaque and the keychain all look like AI the photos looked as if she had on black lipstick and she doesn’t even wear lipstick at all. The photos were a complete disaster for my child’s memory. I was not impressed at all if this was an item that I can return I definitely would have did so and if you want to call me, feel free at Phone number removed please and thank you

Report a concern   August 6, 2026 — Rated 6 out of 10 by A.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The COST was WAY to expensive to buy just one digital picture. I did it because the photo was amazing but not very cost effective considering I only got a digital copy and no print for the price! Probably would not do that again for my son!

Report a concern   August 6, 2026 — Rated 10 out of 10 by B.P. The Grad Team
What do you like about our products and services?

Very pleased with the pictures.

Report a concern   August 6, 2026 — Rated 9 out of 10 by A.J. The Grad Team
What do you like about our products and services?

We haven’t received the plaque yet. Service was very good.

Report a concern   August 6, 2026 — Rated 10 out of 10 by E.M. The Grad Team
What do you like about our products and services?

great

Report a concern   August 6, 2026 — Rated 9 out of 10 by S.V. The Grad Team
What do you like about our products and services?

Ordering was simple and delivery was fast!


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