The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7898 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 24, 2025 — Rated 9 out of 10 by R.O. The Grad Team
What do you like about our products and services?

The photos were really very clear😀

Report a concern   October 24, 2025 — Rated 10 out of 10 by C.F. The Grad Team
What do you like about our products and services?

Easy to use, and easy to order.

Report a concern   October 24, 2025 — Rated 1 out of 10 by T.P. The Grad Team
How did we disappoint you and what can we do to make things right?

With how expensive these photos were I expected a high quality image but instead it was blurry and awful. How terrible of you.

Report a concern   October 24, 2025 — Rated 10 out of 10 by T.E.N. The Grad Team
What do you like about our products and services?

Excellent photos!

Report a concern   October 23, 2025 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

They are all professional and professionally done.

Report a concern   October 23, 2025 — Rated 9 out of 10 by C.E. The Grad Team
What do you like about our products and services?

High quality and fast delivery

Report a concern   October 21, 2025 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

How you captured me at every picture and shared them with me!

Report a concern   October 19, 2025 — Rated 0 out of 10 by J.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive
His mother and I didn’t know the other bought the same stuff do you charged us twice

Report a concern   October 19, 2025 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

Process was simple, choosing the best photo was harder since I was unable to zoom and see if eyes were open. Shipping was fast

Report a concern   October 17, 2025 — Rated 3 out of 10 by C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were awful. Only 1 pose was able to be used. The prices were much higher than my other recent college grads pictures.

Report a concern   October 17, 2025 — Rated 7 out of 10 by E.N.S. The Grad Team
What could we do to improve?

More photo options, It was just one photo on different backdrops.

Report a concern   October 17, 2025 — Rated 0 out of 10 by C.E. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive.

Report a concern   October 17, 2025 — Rated 7 out of 10 by M.P. The Grad Team
What could we do to improve?

Prices are high

Report a concern   October 17, 2025 — Rated 10 out of 10 by C.K. The Grad Team
What do you like about our products and services?

Photos arrived promptly and of good quality.

Report a concern   October 17, 2025 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Easy to order and reasonable pricing.

Report a concern   October 17, 2025 — Rated 10 out of 10 by B.W. The Grad Team
What do you like about our products and services?

Very pleased with my photos and grateful they were able to capture the joy of the moment, even several time on video. Thanks

Report a concern   October 17, 2025 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Pictures ordered were beautifully packaged and delivered quickly.

Report a concern   October 16, 2025 — Rated 0 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Not happy at all.

The 8*10 graduation picture is blurry and not clear.

Feeling so sad how could not have a picture of my graduation memory despite of paying huge money.

Report a concern   October 16, 2025 — Rated 10 out of 10 by R.S. The Grad Team
What do you like about our products and services?

Great photography

Report a concern   October 16, 2025 — Rated 9 out of 10 by A.V. The Grad Team
What do you like about our products and services?

Great initiative, love the synchronization and how everything was managed during the activities.

Report a concern   October 16, 2025 — Rated 10 out of 10 by G.P. The Grad Team
What do you like about our products and services?

Professional job down!

Report a concern   October 11, 2025 — Rated 6 out of 10 by K.Y.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos I received are poor quality. The image isn't clear and sharp. It's like blurry or weirdly fuzzy.

Report a concern   October 11, 2025 — Rated 0 out of 10 by C.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Never revieved images

Report a concern   October 11, 2025 — Rated 7 out of 10 by D.B. The Grad Team
What could we do to improve?

I was disappointed by the quality of the photo. It was not a crisp photo to begin with and after the retouching it lost even more definition.

Report a concern   October 10, 2025 — Rated 10 out of 10 by K.T. The Grad Team
What do you like about our products and services?

Quality, and speed.

Report a concern   October 10, 2025 — Rated 5 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are incredibly high. $50 for one digital download is excessive.

Report a concern   October 9, 2025 — Rated 10 out of 10 by L.D. The Grad Team
What do you like about our products and services?

Good products. Fair prices.

Report a concern   October 9, 2025 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

Professional service. Quick turnaround.

Report a concern   October 8, 2025 — Rated 3 out of 10 by M.C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

First of all, I am just now getting access to my photos after reaching out to find out where they are. I ordered them on august twenty seventh. I was expecting to receive them in the mail for a hundred and seventy nine dollars, I now have to print out and pay for the prints at another location which is going to cost me more. After reaching out, I was told to check my spam and they were there.
That is not good business.

Report a concern   October 6, 2025 — Rated 10 out of 10 by J.B. The Grad Team
What do you like about our products and services?

Everything about the Grad celebration was excellent. I felt every need was anticipated and exceeded my expectations!


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