based on 8418 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great pictures!
Was so expensive
I waited almost a whole year after my son's Graduation to afford the digital prints at 50% the price.
One of the pictures I received was blurry, it did not look that way as a preview.
Haven't received my photo OR a download.
Great that you got a shot that I couldn't get that will last a lifetime.
Photos are not the greatest quality, one of my photos was blurry and I still had to pay full price. Editing photo fees are way too high, it seems like bad photos are taken on purpose so you pay extra to fix them. It all just seems like a huge money grab.
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You did a good job on the photos on stage.
The mahogany plaque
I placed an order on December 18 for graduation photos from the December 17 KSU ceremony. It has now been over nine weeks. I have my order confirmation and payment receipt, and I’ve emailed twice without response. It’s really disappointing because I was looking forward to receiving those photos
Great pictures!
The prices seemed somewhat high, but the pictures were great!
I never got my pictures I paid 129.00 dollars
Delivery was quick
Excellent quality!
Not the ideal spot to set up for that many people. However everything turned out fine. 👍
I like that you have the pictures available for purchase well after the graduation took place! The picture quality is very good, and I was very pleased with my order!
I haven’t received my package in 2 months.
Hi! I email you guys twice. But never have a response back. I havent received my order.
The photographs were not professionally executed. When I inquired about improving the quality, I was informed that it would require an additional, substantial payment to redo the images your team had already taken. I find this extremely concerning, as the original photographs should have met professional standards without requiring further costly corrections.
I did not complete an order form, nor did I request to have my photo taken. Your photographers chose to photograph every student regardless of whether they requested the service. After receiving your promotional email, my son opened it and ordered a few pictures as a keepsake of my graduation. Unfortunately, the final images were so disappointing that I cannot bring myself to display them.
This graduation marked a deeply meaningful milestone in my life. As a mature woman who worked tirelessly to achieve this accomplishment, this was my first—and will be my only—graduation. Instead of capturing that pride and joy, the photographs left me feeling embarrassed and disheartened. Rather than preserving a cherished memory, they have diminished what should have been one of the most meaningful moments of my life.
I feel that the photography was unprofessional, both in execution and in the way concerns were handled afterward. I respectfully request that this matter be reviewed and that you consider an appropriate resolution.
Sincerely,
Name removed RN
I made a mistake on the order entry and your agent was able to make the correction.
Professional and quick
The team snapped the right moments to capture on film.
I still have not received my photos and they will not respond to emails.
All of our requests for editing were handled in a friendly manner.
While not great when trying to order from my phone, it was easy on a computer. Product is really nice. I would have liked to be able to be more flexible with the pictures I as able to choose between products. Overall good, though.
Prices were a bit steep but the photos were great.
The photographers were easygoing and kind, putting my daughter at ease. They took time getting perfect shots. The pictures turned out amazing! I was super impressed that UIW offered this service.
Phonemesl