The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.7 out of 10 based on 7769 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 29, 2025 — Rated 9 out of 10 by A.C. The Grad Team
What do you like about our products and services?

All the different types of shots you were able to get

Report a concern   August 29, 2025 — Rated 10 out of 10 by K.A. The Grad Team
What do you like about our products and services?

Great color and clarity on the photos. Very professional service, easy to place online orders and quick shipping!

Report a concern   August 27, 2025 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Quality and convenience of ordering online.

Report a concern   August 27, 2025 — Rated 10 out of 10 by R.L. The Grad Team
What do you like about our products and services?

The quality of the file is amazing. Love how my daughter looked in these photographs.

Report a concern   August 26, 2025 — Rated 0 out of 10 by D.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Some pictures were nice but the ones I was really looking forward to seeing right before I got my degree came back with my eyes closed.

Report a concern   August 26, 2025 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

High quality photos. Several backgrounds and lots of sizes to choose from.

Report a concern   August 25, 2025 — Rated 6 out of 10 by J.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I wish there was a better physical backdrop and that more effort was made to take photos with the Dean in front of the backdrop instead of with the crowd as the background. The system is efficient enough, now lets allow some time for the photos to be good, so I can feel like I can arrange myself, my robes, and my cords, and not already have the next person breathing down my neck to get their own photos.

Report a concern   August 25, 2025 — Rated 3 out of 10 by L.U. The Grad Team
How did we disappoint you and what can we do to make things right?

The 8x10 was mailed to me, presume not your fault as I think it was done by the postal service.
The photo has wrinkles/bends in it. If you look at the photo in the frame from an angle, you can see the creases/ bend lines.
I would highly suggest that you use thicker cardboard with the photo in the middle, so it can't be bent during shipping, or use a different delivery service.
photo was fine as far as the picture, just didn't arrive without damage

Report a concern   August 24, 2025 — Rated 6 out of 10 by S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

My photos were bent

Report a concern   August 24, 2025 — Rated 9 out of 10 by A.M.O. The Grad Team
What do you like about our products and services?

Great quality photos but quite expensive, especially since families were not allowed to take photos during the ceremony

Report a concern   August 23, 2025 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Quick and easy bundle options for family.

Report a concern   August 23, 2025 — Rated 8 out of 10 by L.G. The Grad Team
What could we do to improve?

My graduate’s poses were cornet but when he asked to redo them, he was told no because there were so many. Maybe give them opportunity to schedule a 30 min session? Or provide sample poses because noticed some other graduate photos had a lot more poses and were more natural

Report a concern   August 23, 2025 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

The ease with which an ordering error was corrected. Great customer service!

Report a concern   August 23, 2025 — Rated 10 out of 10 by A.K. The Grad Team
What do you like about our products and services?

Good pics
Easy buying process

Report a concern   August 23, 2025 — Rated 10 out of 10 by P.L. The Grad Team
What do you like about our products and services?

quick service

Report a concern   August 23, 2025 — Rated 6 out of 10 by W.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too many emails

Report a concern   August 23, 2025 — Rated 10 out of 10 by P.K. The Grad Team
What do you like about our products and services?

Easy to preview

Report a concern   August 22, 2025 — Rated 5 out of 10 by M.S.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered magnets. I expected 2x4 or 3x5 magnets, not a magnet glued on to a metal pucture that was very small

Report a concern   August 22, 2025 — Rated 9 out of 10 by G.Y. The Grad Team
What do you like about our products and services?

I was pleased with the quality of both photos and the prompt service.

Report a concern   August 22, 2025 — Rated 10 out of 10 by C.P. The Grad Team
What do you like about our products and services?

Good

Report a concern   August 22, 2025 — Rated 10 out of 10 by L.R. The Grad Team
What do you like about our products and services?

Good response back & easy to order

Report a concern   August 22, 2025 — Rated 7 out of 10 by J.D. The Grad Team
What could we do to improve?

I think the pictures came out great I did not think that you provided long enough for the coupon after graduation because I didn’t even see it until it was expired. I also think the pricing for digital imaging is a bit much. I also think the email campaign is a bit aggressive And could be reduced but other than that I think you guys did OK.

Report a concern   August 22, 2025 — Rated 5 out of 10 by J.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I really appreciated the photos and some of the edits that were done, but I was kind of disappointed at the lack of options between purchasing three and six digital photos. I only wanted four of the photos, but the cost of a package of three photos and adding an additional one was more than just purchasing a package of six. Would have been nice to have other options at a lower cost.

Report a concern   August 22, 2025 — Rated 6 out of 10 by T.V.T.W.T.W. The Grad Team
How did we disappoint you and what can we do to make things right?

It took too long to get notification of when photos were ready to view and purchase. We had to reach out several times.

Report a concern   August 22, 2025 — Rated 0 out of 10 by A.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Rip off for digitals

Report a concern   August 21, 2025 — Rated 10 out of 10 by M.P. The Grad Team
What do you like about our products and services?

Happy to be able to have a photo of my nephew graduating from college!!

Report a concern   August 20, 2025 — Rated 3 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture quality was not good. These prints were expensive and pictures, especially the ones that were glossy were poor quality. Also one of the pictures was bent when arrived.
The shipping took a long time. And unfortunately, my son left the state for his new job before they even came in.

Report a concern   August 20, 2025 — Rated 10 out of 10 by P.J.D. The Grad Team
What do you like about our products and services?

The quality of the photos are amazing and the prices are good also.

Report a concern   August 20, 2025 — Rated 0 out of 10 by S.D.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Called twice about my pictures that I paid for months ago and still have not received them

Report a concern   August 18, 2025 — Rated 8 out of 10 by T.F. The Grad Team
What could we do to improve?

I was surprised by the cost of JPG photos but thankful for all the photographers' expertise and joining us to celebrate our achievements.


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