The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8418 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 29, 2026 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Easy website to use a fast delivery.

Report a concern   January 29, 2026 — Rated 8 out of 10 by K.C. The Grad Team
What could we do to improve?

The image for the glossy effect should have been shown on other picture formats as I wouldn’t have gotten it with the background style we chose as it’s too glossy. However the image you display shows the picture to be more vibrant and not flat. When choosing an image with the school’s logo behind the glossy effect is a bit too extra in my opinion. Other than that, your services were easy to use.
One other suggestion is the magnet picture is poorly designed as my younger children’s elementary school magnet picture is better with the entire picture being a magnet, not just a square magnet attached to the top of the picture.

Report a concern   January 29, 2026 — Rated 1 out of 10 by A.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are not worth it at all. The photos are rushed and don’t look right. I understand they are taken during graduation, but my kiddo didn’t look like themselves in any except one that I chose - paid $40 for and there are other people in the background. Your service is a ripoff!!!

Report a concern   January 28, 2026 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

Pics in digital download

Report a concern   January 28, 2026 — Rated 5 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The camera that took my son's pinning ceremony messed up and now I don't have any pictures from his ceremony. The camera should have been checked before the ceremony. Very Disappointed.

Report a concern   January 27, 2026 — Rated 4 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

$60 for ONE digital photo is ridiculous. Prices need to be much more reasonable.

Report a concern   January 27, 2026 — Rated 8 out of 10 by M.C. The Grad Team
What could we do to improve?

The name of the College waa not on it

Report a concern   January 26, 2026 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

Nice pics and easy to order — Very glad I got these.

Report a concern   January 26, 2026 — Rated 9 out of 10 by T.G. The Grad Team
What do you like about our products and services?

Everything was great, pictures were beautiful, communication was excellent, and the website was easy to navigate. I found the price point a little high, but otherwise all was excellent!

Report a concern   January 26, 2026 — Rated 9 out of 10 by A.A.G.V. The Grad Team
What do you like about our products and services?

The grade provided goes to the whole process of ordering our needs. Still pending to receive the photos to be evaluated

Report a concern   January 25, 2026 — Rated 7 out of 10 by M.P. The Grad Team
What could we do to improve?

It would be helpful to have chairs for the grads to sit on while they wait in the back before they go into the arena. We have to stand for a long period of time. Many of us are in high heels.

It would also be helpful to have water available for purchase while we wait.

Report a concern   January 25, 2026 — Rated 0 out of 10 by R.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Terrible photos and WAY too expensive!!!!!!!!

Report a concern   January 25, 2026 — Rated 0 out of 10 by M.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I still haven’t received my order

Report a concern   January 25, 2026 — Rated 7 out of 10 by A.M.W. The Grad Team
What could we do to improve?

Cost was high

Report a concern   January 24, 2026 — Rated 8 out of 10 by P.S. The Grad Team
What could we do to improve?

My photos were bent. If they were ship in the packaging with the plaque this would not have happened. Customer service was prompt, polite, professional and knowledgeable of the subject. Your package selection was not easy to blend. The product was delivered early. Thank you

Report a concern   January 24, 2026 — Rated 10 out of 10 by E.P. The Grad Team
What do you like about our products and services?

Photos taken for my daughter's graduation were very good. After ordering my photos were received in a timely manner. Thanks for your service!

Report a concern   January 24, 2026 — Rated 7 out of 10 by E.C. The Grad Team
What could we do to improve?

While the photo quality was acceptable, the framing and angle of the stage photos was subpar. The wide photo of the president's handshake only showed the back of the president's head (bad angle), while a photo of a side angle better showing the president's face was too narrow to where it cut off both the student and the president horizontally. The photo of the graduate holding the diploma holder was suboptimal due to the photographer's assistant giving advice after the photographer had already taken the photo. Providing advice or signage in the line for the diploma holder photo could help alleviate this issue. Otherwise, the photos (including walking photos when entering the ceremony) were good, although navigating the web interface was somewhat confusing.

Report a concern   January 24, 2026 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

I really liked the picture. When it got bent in the mail, y'all sent me a replacement right away.

Report a concern   January 24, 2026 — Rated 10 out of 10 by B.B.M. The Grad Team
What do you like about our products and services?

That you took photos of the graduate that I was nit able to take! Excellent photos and very memorable. Thanks for doing it!

Report a concern   January 24, 2026 — Rated 7 out of 10 by R.T. The Grad Team
What could we do to improve?

I still have not received my order and can’t find any contact info to each out.

Report a concern   January 23, 2026 — Rated 8 out of 10 by Q.L. The Grad Team
What could we do to improve?

The photo products look very nice.

Report a concern   January 23, 2026 — Rated 10 out of 10 by D.W. The Grad Team
What do you like about our products and services?

The variety of pictures to choose from was great and the fact that there were candid shots and posed ones as well.

Report a concern   January 23, 2026 — Rated 10 out of 10 by E.R. The Grad Team
What do you like about our products and services?

I liked all the photographs offered. Thanks for being there.

Report a concern   January 23, 2026 — Rated 8 out of 10 by J.B. The Grad Team
What could we do to improve?

Should be less expensive.

Report a concern   January 23, 2026 — Rated 8 out of 10 by K.B. The Grad Team
What could we do to improve?

Personally I think $100 for 3 photos is a little high. Don't you?

Report a concern   January 23, 2026 — Rated 10 out of 10 by Y.V. The Grad Team
What do you like about our products and services?

Time ran out for my daughter to take her white coat picture at the hooding ceremony and the photographer took a beautiful picture of her in front of the christmas tree at the reception after the ceremony. Amazing

Report a concern   January 23, 2026 — Rated 6 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Hi, I ordered the Graduate photobook on January 8th, but I still have not received anything.
Most of the photos were blurry, but since I don't have any other images from the ceremony, I had to purchase this book. I am still waiting for the product. I may change my rating after I receive it if it doesn't look bad.

Report a concern   January 23, 2026 — Rated 0 out of 10 by Y.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

Video said the wrong name and did not even have an option to change to the correct one (None of them are correct)

Report a concern   January 23, 2026 — Rated 5 out of 10 by L.E. The Grad Team
How did we disappoint you and what can we do to make things right?

I would like a cheaper downloadable option with less prints in it.

Report a concern   January 23, 2026 — Rated 10 out of 10 by H.L. The Grad Team
What do you like about our products and services?

Good pictures that we were unable to take.


Privacy Policy