The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 9904 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 5, 2026 — Rated 0 out of 10 by K.Q. The Grad Team
How did we disappoint you and what can we do to make things right?

No one ever got back to me about a code not working, even after multiple emails. Someone did reply once and when I answered their question I never got a response.

Report a concern   July 5, 2026 — Rated 10 out of 10 by C.W. The Grad Team
What do you like about our products and services?

The product slate that I ordered was alright. It clearly chipped in shipping however the chip didn’t affect the picture.

Report a concern   July 5, 2026 — Rated 0 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Insane that we have to pay for this and prices are ridiculous

Report a concern   July 5, 2026 — Rated 10 out of 10 by L.P. The Grad Team
What do you like about our products and services?

Excellent college graduation pictures! Timely and sent with care. Thank you!!

Report a concern   July 5, 2026 — Rated 5 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I submitted an email on JUNE 16th and have not heard anything back! I paid for the "Stray Hair Removal" and it wasn't removed. What was removed was her signature, light-colored mole that is on the right side of her face between her nose and mouth! So, you can either fix the stray hair or refund me the $19 dollars that I paid for that stray hair removal.

Order ID: VGPhone number removed9

Thank you!

Report a concern   July 4, 2026 — Rated 10 out of 10 by J.H.B. The Grad Team
What do you like about our products and services?

Select packages to choose from and prices. Excellent customer service!

Report a concern   July 4, 2026 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   July 4, 2026 — Rated 8 out of 10 by R.Y. The Grad Team
What could we do to improve?

A few more variations of photos would be nice. Other than that, I am super happy with how they turned out!

Report a concern   July 4, 2026 — Rated 8 out of 10 by S.S. The Grad Team
What could we do to improve?

Received 1 fuzzy picture (the one with college president), not a print issue but photography issue. The rest was great.

Report a concern   July 4, 2026 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Good good pictures

Report a concern   July 4, 2026 — Rated 2 out of 10 by D.W. The Grad Team
How did we disappoint you and what can we do to make things right?

So much money for non edited pictures... digital pictures.

Report a concern   July 4, 2026 — Rated 10 out of 10 by C.J. The Grad Team
What do you like about our products and services?

Good pictures and quick turn around of high quality prints!

Report a concern   July 4, 2026 — Rated 10 out of 10 by J.K.F. The Grad Team
What do you like about our products and services?

When I called to order (instead of placing order online)-lady was very helpful and process was quick. Pictures arrived ahead of schedule

Report a concern   July 4, 2026 — Rated 9 out of 10 by H.N. The Grad Team
What do you like about our products and services?

Good quality and fast shipping

Report a concern   July 4, 2026 — Rated 6 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

It would have been good to have had more package options and to be able to get 1 to 3 pictures of different poses without paying so much. Like for example I liked two poses and would rather have gotten a few prints of each instead of having to choose one pose and having so very many copies that I won’t use of that one pose

Report a concern   July 4, 2026 — Rated 10 out of 10 by S.M.B. The Grad Team
What do you like about our products and services?

The ease of ordering and the options

Report a concern   July 4, 2026 — Rated 6 out of 10 by S.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Three standard shots were ok, the remaining weren't centered on the student she was mostly behind the girl ahead So i did not order any candid shots. They seemed a bit pricey for three digital photos, but the only option to get the closeup photos. One time event so as the Aunt I paid for them.

Report a concern   July 4, 2026 — Rated 9 out of 10 by P.C. The Grad Team
What do you like about our products and services?

Capture important moments we will cherish for life

Report a concern   July 3, 2026 — Rated 7 out of 10 by R.A. The Grad Team
What could we do to improve?

Way too expensive for 6 digital pictures. Although the pictures were great of my baby graduating.

Report a concern   July 3, 2026 — Rated 5 out of 10 by E.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I would like for someone to contact me about the quality of the photo

Liz Last name removed

Report a concern   July 3, 2026 — Rated 5 out of 10 by E.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures we ordered barely had our son in them, but mostly stage and the person handing out the diplomas

Report a concern   July 3, 2026 — Rated 0 out of 10 by Z.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I still have not received my order

Report a concern   July 3, 2026 — Rated 5 out of 10 by K.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

the picture that i selected for purchase was off center

Report a concern   July 3, 2026 — Rated 9 out of 10 by S.M. The Grad Team
What do you like about our products and services?

The quality of the plaque was top notch. Very impressed. Worth the money spent.

Report a concern   July 3, 2026 — Rated 10 out of 10 by L.D. The Grad Team
What do you like about our products and services?

Fast service, wonderful pictures! Thank you!

Report a concern   July 3, 2026 — Rated 8 out of 10 by C.B. The Grad Team
What could we do to improve?

The picture quality was very good, and delivery was prompt. I would have rated a 10 if not for one thing. The person/photographer telling the subject to take off the stole/honors sash and hold it across the arm like it was insignificant was a bit disappointing for her official picture.

Report a concern   July 3, 2026 — Rated 1 out of 10 by H.G. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the poses we selected as 5x7 had spots with green in her hair and on her chin. This was not obvious in the proofs because of the words printed across the picture. Very disappointed given the $ we spent on these :(

Report a concern   July 3, 2026 — Rated 2 out of 10 by L.S.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures are good. However, the Eagle Plume on my daughter’s cap was photoshopped out. This was not an option I requested. Please restore the plume as the original photo shows. Thank you.

Report a concern   July 3, 2026 — Rated 0 out of 10 by K.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I tried to order a magnet of my sign and was sent one of a different kid.

Report a concern   July 3, 2026 — Rated 10 out of 10 by T.B. The Grad Team
What do you like about our products and services?

Very professionally done!


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