The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8744 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 28, 2026 — Rated 10 out of 10 by C.T. The Grad Team
What do you like about our products and services?

Professional and numerous photos of our graduate. Thank you!

Report a concern   May 28, 2026 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Every thing was grand and nice.

Report a concern   May 28, 2026 — Rated 7 out of 10 by J.R. The Grad Team
What could we do to improve?

Too expensive.

Report a concern   May 28, 2026 — Rated 5 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered the picture on 5/4, and I still haven't received it (It's 5/28 today), even though it said it may take up to 3 weeks to be delivered.

Report a concern   May 28, 2026 — Rated 9 out of 10 by C.D.W. The Grad Team
What do you like about our products and services?

Prices and the time I got my order

Report a concern   May 28, 2026 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

They did an amazing job. I was so impressed with the photos we received. thank you so much

Report a concern   May 28, 2026 — Rated 10 out of 10 by A.N. The Grad Team
What do you like about our products and services?

How nice they were and they made it fun. The products look amazing and ship out fast

Report a concern   May 28, 2026 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

I appreciated the photos taken before graduation and the ones of the ceremony. The team did a great job, and the pictures turned out great.

Report a concern   May 28, 2026 — Rated 1 out of 10 by N.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing packages were absolutely ridiculous. I had to pay $100 for 3 digital prints I then had to purchase prints from another company and to get a regular package it would've been absolutely ridiculous as well and I wouldve only gotten 1 pose. Very disappointing to have to pay a tin of money out just to walk a graduation then have to pay out even more just to get a photo.....

Report a concern   May 28, 2026 — Rated 0 out of 10 by G.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Very disappointed in how the grad photos turned out during graduation. Was unaware and not prepared when photos were taken upon reaching the stage. Photos were also too expensive and unaffordable.

Report a concern   May 28, 2026 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

I was grateful they captured a moment in a way that I wasn't able to. Great job!

Report a concern   May 28, 2026 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Great pictures and service. Appreciate you.

Report a concern   May 27, 2026 — Rated 0 out of 10 by K.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The pricing structure is absolute robbery.

Report a concern   May 27, 2026 — Rated 0 out of 10 by T.S. The Grad Team
How did we disappoint you and what can we do to make things right?

We pd for link when got bachelors and cannot print from it. Very disappointed. Took money no pics

Report a concern   May 26, 2026 — Rated 6 out of 10 by S.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos of me being hooded were edited using AI, and my face hardly looks like me at all. I’ve emailed weeks ago but have yet to receive a reply.

Report a concern   May 26, 2026 — Rated 9 out of 10 by M.A. The Grad Team
What do you like about our products and services?

It was fast and easy. The pictures were high quality. The photos taken were also good.

Report a concern   May 26, 2026 — Rated 10 out of 10 by A.P. The Grad Team
What do you like about our products and services?

The photos were quick and turned out amazing! Loved seeing photos of me with my peers as well as we walked through the arena.

Report a concern   May 26, 2026 — Rated 10 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Great pictures.

Report a concern   May 24, 2026 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Easy to order and fast shipping.

Report a concern   May 23, 2026 — Rated 2 out of 10 by B.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Ridiculously expensive to buy any of the prints or even just a digital copy. There is no reason to charge so much for simple standardized pictures.

Report a concern   May 23, 2026 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

Pictures were great. Fast delivery and good quality

Report a concern   May 23, 2026 — Rated 10 out of 10 by M.S. The Grad Team
What do you like about our products and services?

I like how you made a different background for each photo it was very nice. The pictures were very nice.

Report a concern   May 23, 2026 — Rated 10 out of 10 by B.H. The Grad Team
What do you like about our products and services?

Easy ordering online - lots of choices for backgrounds, plenty of pics, fast delivery

Report a concern   May 22, 2026 — Rated 3 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Low quality of pictures with extremely high prices = ridiculous

Report a concern   May 22, 2026 — Rated 5 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture was bent in shipping

Report a concern   May 22, 2026 — Rated 9 out of 10 by L.H. The Grad Team
What do you like about our products and services?

It was wonderful to have the option of purchasing pictures that were not staged. The biggest issue I have is the price of the pictures. That was very steep, especially considering how expensive everything else is at graduation.

Report a concern   May 22, 2026 — Rated 10 out of 10 by M.F. The Grad Team
What do you like about our products and services?

I loved it all .. from the photographer and all the other staff members who played a role in helping me.

Report a concern   May 22, 2026 — Rated 10 out of 10 by K.J. The Grad Team
What do you like about our products and services?

Fast service

Report a concern   May 22, 2026 — Rated 7 out of 10 by M.W. The Grad Team
What could we do to improve?

More flattering angles, more options for editing. Learning how to take photos of plus size people. (Higher angles)

Report a concern   May 22, 2026 — Rated 10 out of 10 by C.D. The Grad Team
What do you like about our products and services?

Easy to access


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