based on 7769 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quality of the graduation photos.
You didn't get a shot of my son by himself
lower the prices and I would have order more
Not make the other grads that are not Penn Foster feel like they are extra. Letting them know an estimate of the time it could take.
Personally, I wanted to take pics in a stand so I asked if I could go but they couldn't tell me if we were going in soon or not.
Good communication, pretty easy to understand the process, we elected digital download and received the files without issue.
less messages, I had already purchased my photos and continued to get texts and emails urging me to purchase my photos.
Facial recognition
Received very quickly and photos were very nice
The pictures are creased and bent. I have had them under books for two weeks!
ASKED FOR THE GLARE TO BE REMOVED FROM HIS GLASSES AND THEY CAME OUT GREAT. THANK YOU
The Grad Team failed to produce the official photos that I took in front of the UND backdrop after I walked down the stage. It was the most important photo that I needed and for me to know that it was lost was very very unfortunate. To make things worse, the cost of ordering the GRAD Team photos were way too expensive - twice inflated to say the least !
The events were well organized and there was plenty of staff around to ask questions
The alumni event at the museum was a cool place, I wish there was more signage or a map, we missed things cause stuff was all over the place.
Food was great
The photos originally sent were in a paper envelope, that got bent in the mail. I did send a picture of the bent phots in and new ones were sent to me. Which was great However when getting the new ones you can clearly see the corners of the photos were bent during the mailing. the mailer only contained the pictures and nothing to prevent them moving around. Thus the corners got all bent up. For the amount these pictures costs, the shipping could be much better.
The prices are too high
Graduation was organized very well. Great experience!
Everything was excellent
Pics were sent fast.
The setup was a bit weird getting into the arena but after that everything was great
The quality of the print is very BAD. Image is very pixelated
Picture
-The glares. I paid to have the glare on the diploma cover taken off and it was not.
-Full length shots.
-They had a variety of pictures to choose from but only chose 2.
Quality of prints
The mailer was too basic and it was folded when it arrived. It needs to be sturdy. Also, when ordering pictures, a copyright release should be sent as well.
It was very easy and professional
Beautiful photos . I was able to enjoy the event without worrying about taking photos myself.
The pictures were great! The ease of editing/cropping and placing order was excellent!
It was easy to find and select the pictures that we wanted to print.
No comment
The event was very unorganized and confusing.
Did not receive photos with DSW and PhD students on the stage during social welfare ceremony.