The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8418 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 4, 2026 — Rated 10 out of 10 by B.T. The Grad Team
What do you like about our products and services?

Great pictures and timely delivery.

Thanks!

Report a concern   February 4, 2026 — Rated 10 out of 10 by H.M. The Grad Team
What do you like about our products and services?

We liked the different pictures and backgrounds. It was easy to buy and download the pics we chose. I have another child who graduated 3 years ago and we had less options. So we appreciate the product you provided.

Report a concern   February 2, 2026 — Rated 4 out of 10 by C.F. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive and my son was not even centered in the picture
A set of magnets where my son is centered
Thank you!

Report a concern   February 2, 2026 — Rated 9 out of 10 by L.H. The Grad Team
What do you like about our products and services?

The ordering process was user friendly. The photos were professional and arrived quickly.

Report a concern   February 1, 2026 — Rated 0 out of 10 by P.G. The Grad Team
How did we disappoint you and what can we do to make things right?

We ordered 2 5x7 pictures with wooden stands. The stand is made so cheaply that it doesn’t support the weight of the photo and flops backwards. No matter how we’ve tried to adjust the photo’s positioning - even bending the photo - to redistribute the weight it won’t stand up.

Report a concern   January 31, 2026 — Rated 0 out of 10 by C.R. The Grad Team
How did we disappoint you and what can we do to make things right?

First, all photos of my son were of him and the president of the school. I would have preferred photos of just my son. I was not given a choice.
Secondly, my son was wearing blue clothing, the president was wearing black and they were against a blue background. The photos are too dark.
I was very disappointed in the photos but did want a photo of my son graduating, so I suppose they are better than nothing. I really must say, however, these photos are the poorest quality photos that I've ever purchased. Very amateur.
Thirdly, given the quality of the photos, they are very much overpriced.

Name removed

Report a concern   January 31, 2026 — Rated 10 out of 10 by R.P. The Grad Team
What do you like about our products and services?

The photos were captured very professionally. Love the different shots that I had no idea were being captured.

Highly recommend to others for your special day!

Report a concern   January 31, 2026 — Rated 10 out of 10 by L.D. The Grad Team
What do you like about our products and services?

I’m pleased, it’s a beautiful portrait

Report a concern   January 31, 2026 — Rated 8 out of 10 by M.B. The Grad Team
What could we do to improve?

Prices are a bit much. But quality is good!

Report a concern   January 31, 2026 — Rated 7 out of 10 by S.H. The Grad Team
What could we do to improve?

Ensure the stole is on properly (the string is not showing).

Report a concern   January 31, 2026 — Rated 10 out of 10 by S.V. The Grad Team
What do you like about our products and services?

Variety of shots. Plenty to choose from. Super cute moments captured

Report a concern   January 31, 2026 — Rated 10 out of 10 by C.A. The Grad Team
What do you like about our products and services?

My photos arrived quickly and undamaged.

Report a concern   January 31, 2026 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Lots of great options and a variety of different pictures to choose from. Made the process simple and easy to use.

Report a concern   January 31, 2026 — Rated 9 out of 10 by N.F. The Grad Team
What do you like about our products and services?

Quality

Report a concern   January 31, 2026 — Rated 2 out of 10 by J.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are extremely high. Poor capture of significant moments and then way too overpriced to purchase the few good ones to look back on. It was very disappointing.

Report a concern   January 30, 2026 — Rated 0 out of 10 by T.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not received my digital downloads. I checked my spam/junk mail, and I wrote you. Please send the digital OrderID: VGPhone number removed0.

Thank you.

Report a concern   January 30, 2026 — Rated 10 out of 10 by M.A. The Grad Team
What do you like about our products and services?

Good quality and quick

Report a concern   January 30, 2026 — Rated 10 out of 10 by D.C. The Grad Team
What do you like about our products and services?

Well, to begin with, I am 65 years old and it took a lot to go back to school and finish. I found a photo set that fit my budget. Now I can send these nice graduation photos out to my family.

Report a concern   January 30, 2026 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Everything was great!

Report a concern   January 30, 2026 — Rated 7 out of 10 by B.C. The Grad Team
What could we do to improve?

It was very hard to navigate in and out of the website. It took me a good fifteen minutes to get back into the website after I waited a few days to go back in and order. I also wish I had more time to decide what I wanted. I don't understand the super short window to order. I would have ordered differently. It is also very expensive but I understand there are a lot of factors that go into the costs. Lastly, I wish there was a way to see a little better what the actual picture will look like printed. It was a little hard to tell what the the picture was because the pictures are so small on the website so I ended up guessing at what I wanted.

Report a concern   January 30, 2026 — Rated 7 out of 10 by D.W. The Grad Team
What could we do to improve?

Some of the pictures were great, but others were off center. Fortunately, I was able to crop and adjust.

Report a concern   January 30, 2026 — Rated 10 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Professionalism of the background and clarity of the photo

Report a concern   January 30, 2026 — Rated 7 out of 10 by M.H. The Grad Team
What could we do to improve?

My picture was sent to me with half of top chopped off

Report a concern   January 30, 2026 — Rated 4 out of 10 by K.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive and photos weren’t the best quality.

Report a concern   January 30, 2026 — Rated 3 out of 10 by C.V. The Grad Team
How did we disappoint you and what can we do to make things right?

Your use of using facial recognition and/or AI to "find" random photos of me during the ceremony is laughable.
Yes, the formal portrait of me at the white screen was fine and we ordered a single view.
Not offering a wider variety of backgrounds would have been better.
Why would I want a background reserved for the ROTC graduates when I am not in ROTC?
You clearly do not understand the informal rules of graduation.
But the other photos offered to me in my package are a joke. Many were not me or did not include me in the image at all.
Keep trying. Good luck.

Report a concern   January 30, 2026 — Rated 0 out of 10 by L.C. The Grad Team
How did we disappoint you and what can we do to make things right?

No response when inquiry on where my order is. I ordered over 3 weeks ago and I got an email stating that it shipped and that was a couple weeks ago and I never received it.

Report a concern   January 30, 2026 — Rated 10 out of 10 by L.H. The Grad Team
What do you like about our products and services?

Professional photographs. The work is very good and the shipping was quick.

Report a concern   January 30, 2026 — Rated 5 out of 10 by F.C. The Grad Team
How did we disappoint you and what can we do to make things right?

I am still waitig for my pictures that I ordered. Other than that the service was fine.

Report a concern   January 30, 2026 — Rated 0 out of 10 by J.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos aren’t great and blurry. Not impressed for “professional photos”. I’m a photographer and just disappointed in the quality for the cost

Report a concern   January 30, 2026 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Easy to order and wonderful professional photos.


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