The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 4, 2025 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

High quality professional pictures.

Report a concern   December 4, 2025 — Rated 8 out of 10 by D.R. The Grad Team
What could we do to improve?

Only improvement if it were possible but better candid photos of the grads. My grad had some great pics but there were a lot of other unknown folks in the shot. I really don’t want pic of strangers on my walls. I do love the candids but many I just wouldn’t order. This is so much better though than when I graduated 20+ years ago so I feel bad complaining.

Report a concern   December 4, 2025 — Rated 10 out of 10 by P.H. The Grad Team
What do you like about our products and services?

Easy to use

Report a concern   December 4, 2025 — Rated 4 out of 10 by A.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The communication was horrible.

Report a concern   December 2, 2025 — Rated 8 out of 10 by S.L. The Grad Team
What could we do to improve?

The quality of the pictures was not the best even though I paid $120 bucks for them.

Report a concern   December 1, 2025 — Rated 9 out of 10 by A.P. The Grad Team
What do you like about our products and services?

The ease of viewing of the pictures and making a selection.

Report a concern   November 30, 2025 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

My husband purchased as a gift for me the mug with a picture of myself and the KU Jayhawk! It was so precious and turned out amazing! So amazing I will never use it just display it!
I returned myself to purchase multiple 4X6 prints to frame of my graduation! I love them and they are not only special but taken during priceless moments that I will cherish always-and with your photos... I will have forever!
Thank you so much!!!!!!
First name removed
MSE Spring 2025

Report a concern   November 29, 2025 — Rated 5 out of 10 by J.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The big one 8x10 was bent at the top so I kept it under few books to straigten completely.
Also top corner of the package was bit wet but luckily it didn't affect the pic.

Report a concern   November 28, 2025 — Rated 10 out of 10 by T.G. The Grad Team
What do you like about our products and services?

quick, fast, easy to use

Report a concern   November 28, 2025 — Rated 0 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I haven’t received my pictures yet, I ordered them on November 3rd.

Report a concern   November 28, 2025 — Rated 0 out of 10 by R.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were overpriced and the photographer taking my actual grad photo was clearly in a hurry. The photo was not good quality.

Report a concern   November 28, 2025 — Rated 9 out of 10 by H.B. The Grad Team
What do you like about our products and services?

It was so much better than I expected! We had a great time! I just wish there was more seating to sit and eat and shorter waiting times to take pictures.

Report a concern   November 28, 2025 — Rated 1 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Too many emails. I already bought the photos!

Report a concern   November 28, 2025 — Rated 10 out of 10 by J.F. The Grad Team
What do you like about our products and services?

It was very organized.

Report a concern   November 28, 2025 — Rated 6 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered two pictures. One was perfect. The second which was the stone double picture had a spot on one of the pictures. A very noticeable spot that should have been caught before or after production. Will be contacting company to fix.

Report a concern   November 28, 2025 — Rated 10 out of 10 by L.G. The Grad Team
What do you like about our products and services?

The quality

Report a concern   November 28, 2025 — Rated 3 out of 10 by I.C. The Grad Team
How did we disappoint you and what can we do to make things right?

To expensive!The edited pictures that was paid for , didn’t see a good job. It look as if it automated. Not manually done.

Report a concern   November 25, 2025 — Rated 10 out of 10 by F.O. The Grad Team
What do you like about our products and services?

perfect

Report a concern   November 23, 2025 — Rated 10 out of 10 by V.G. The Grad Team
What do you like about our products and services?

Fast availability of the downloads and quality of photos ordered.

Report a concern   November 23, 2025 — Rated 0 out of 10 by D.V. The Grad Team
How did we disappoint you and what can we do to make things right?

Robbery

Report a concern   November 22, 2025 — Rated 10 out of 10 by K.H. The Grad Team
What do you like about our products and services?

I liked how easy it was to place the order and how soon the order was delivered.

Report a concern   November 22, 2025 — Rated 10 out of 10 by M.L. The Grad Team
What do you like about our products and services?

Everything is wonderful. I love it. Thanks.

Report a concern   November 21, 2025 — Rated 7 out of 10 by J.W. The Grad Team
What could we do to improve?

Don't send so many emails and texts

Report a concern   November 21, 2025 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

Very happy.

Report a concern   November 21, 2025 — Rated 2 out of 10 by A.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The price is outrageous

Report a concern   November 21, 2025 — Rated 9 out of 10 by M.O.S. The Grad Team
What do you like about our products and services?

Fast and easy to order.

Report a concern   November 21, 2025 — Rated 8 out of 10 by M.S. The Grad Team
What could we do to improve?

Put a time limit on speeches.

Report a concern   November 21, 2025 — Rated 10 out of 10 by R.A.L. The Grad Team
What do you like about our products and services?

Everything. My experience from the start to graduation has been the best experience of my life, I would not change a thing. Greatest decision of my life. Thank you all so much.

Report a concern   November 21, 2025 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

Great Pictures.

Report a concern   November 21, 2025 — Rated 10 out of 10 by J.V. The Grad Team
What do you like about our products and services?

Quality of pictures. Ability of photographer to cycle through each group of people at a quick pace.


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