The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8418 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 16, 2026 — Rated 10 out of 10 by A.T. The Grad Team
What do you like about our products and services?

I thought the photos of our son were great! I don't know ;how you did it, but I am glad you were there, as I was trying to observe and be part of the moment, not distracted by trying to get a picture. Some how you got a photo of our son waving to us in the seats, that was the best!
Thanks for a great service! I wonder if you have photos of the stage, trumpeters, and speakers.etc?
Andrew's mom

Report a concern   January 16, 2026 — Rated 10 out of 10 by C.G. The Grad Team
What do you like about our products and services?

The photographer was able to take a very nice picture of my grad accepting his diploma. I also appreciated the photos taken before and after the ceremony.

Report a concern   January 16, 2026 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

Timely and quality

Report a concern   January 16, 2026 — Rated 9 out of 10 by J.M. The Grad Team
What do you like about our products and services?

Good

Report a concern   January 16, 2026 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

The quality of the pictures were fabulous and especially the capture of the pic !

Report a concern   January 16, 2026 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

I loved how the quality of the pictures were and the time and effort to put into all of them and all the options that you could use from. I really loved how quickly they got here they got here way before I even thought they would have. Overall great experience.

Report a concern   January 16, 2026 — Rated 3 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered my pictures December 26 and still haven’t received them

Report a concern   January 16, 2026 — Rated 10 out of 10 by J.M. The Grad Team
What do you like about our products and services?

You guys did such an amazing job capturing the moment. Thank you.

Report a concern   January 16, 2026 — Rated 10 out of 10 by V.O. The Grad Team
What do you like about our products and services?

it was easy to order and it was great to have all of the photos that had just me in them in one place

Report a concern   January 16, 2026 — Rated 9 out of 10 by D.B. The Grad Team
What do you like about our products and services?

the pictures for my daughter were excellent, great quality.

Report a concern   January 16, 2026 — Rated 0 out of 10 by V.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I was displeased with the prices for digital prints, but I paid. I even paid more for retouching of the pictures as some were blurry, affected by the lighting in the room, or I was just not happy with it.
When I received the images they looked identical to the first edits with only the watermarks removed.
I reached out via email to your support team to discuss the edits to hopefully make the images more to my liking. I never heard back.
I reached out again, no reply. Please let me know what I can do to get in touch

Report a concern   January 16, 2026 — Rated 10 out of 10 by P.B. The Grad Team
What do you like about our products and services?

The pictures were very cute and very well taken. I also received the paper copy and the quality was impeccable. The only thing I didn’t like was the price I believe it’s too expensive and i’m sure others would agree with me as well.

Report a concern   January 16, 2026 — Rated 9 out of 10 by J.N. The Grad Team
What do you like about our products and services?

It was a smooth process ordering whatever needed.

Report a concern   January 16, 2026 — Rated 7 out of 10 by L.A. The Grad Team
What could we do to improve?

Interaction with grad team was reat; photo quality -most likely because of the photograph, not the file- not so much

Report a concern   January 16, 2026 — Rated 2 out of 10 by A.S. The Grad Team
How did we disappoint you and what can we do to make things right?

My daughter's eyes were closed in the pictures.

Report a concern   January 16, 2026 — Rated 10 out of 10 by I.J. The Grad Team
What do you like about our products and services?

Quality crisp picture.

Report a concern   January 16, 2026 — Rated 0 out of 10 by C.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The prices are absolutely crazy!

Report a concern   January 16, 2026 — Rated 7 out of 10 by D.M. The Grad Team
What could we do to improve?

Pricing is high. Pics look like some of the same with the background changes??

Report a concern   January 16, 2026 — Rated 0 out of 10 by J.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are too expensive and the quality is not as good as Lifetouch….that was the company handling LSU photography in past years. You also did not offer what Lifetouch offered in past years.

Report a concern   January 16, 2026 — Rated 3 out of 10 by W.M. The Grad Team
How did we disappoint you and what can we do to make things right?

in the portrait pictures taken before graduation my daughters eyes are partially closed in both! i chose the least bad of the two so i had something for me but its not suitable for posting on social media.

also there were so many emails about ordering early to get a discount but it was not clear if that was applied or what the price would be after the “deadline”.

also the ordering process of choosing pictures was really clunky and i had to start over more than once and i am very good with computers.

Report a concern   January 16, 2026 — Rated 10 out of 10 by D.R. The Grad Team
What do you like about our products and services?

Thank you for providing this service! It was easy to register for beforehand and the availability afterwards was fast!!! Great quality photos and captured during a very important milestone!

Report a concern   January 16, 2026 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Everything was of great quality. There were several options, making it fairly easy to find the products we wanted. Shipping and packaging were excellent.

Report a concern   January 16, 2026 — Rated 9 out of 10 by D.C. The Grad Team
What do you like about our products and services?

Very satisfied with the products and services. Ordering and receiving photos ran smoothly

Report a concern   January 16, 2026 — Rated 7 out of 10 by S.S. The Grad Team
What could we do to improve?

Too expensive

Report a concern   January 16, 2026 — Rated 10 out of 10 by A.S. The Grad Team
What do you like about our products and services?

Quality of photos. Candid and plentiful. Quickly delivered via email.

Report a concern   January 15, 2026 — Rated 1 out of 10 by I.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for touch up and it wasn’t done.

Report a concern   January 15, 2026 — Rated 10 out of 10 by E.F. The Grad Team
What do you like about our products and services?

Excellent!

Report a concern   January 15, 2026 — Rated 8 out of 10 by L.Y. The Grad Team
What could we do to improve?

Too many follow up text messages. I received one nearly every other day even AFTER ordering. It was intrusive.

Report a concern   January 15, 2026 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Great quality of photos and prints

Report a concern   January 15, 2026 — Rated 10 out of 10 by R.A. The Grad Team
What do you like about our products and services?

Quality pictures at an affordable price.


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