based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your product is too expensive for what it is. You’re charging 1982 prices.
Pricing
I appreciate the quality of the pictures. The photos were clear/sharp and the colors were excellent! The photographer was effective in capturing my son in a natural position instead of looking like he was posed. My order was received prior to the stated date and was appropriately packaged. Very Happy Customer!
I ordered over 3 weeks ago & have not received photos!
The cost was extremely high for the actual photo packages. There was no way I could afford more than 1. Also, I wanted to do a specialty frame but wanted the pic for his grad party. I opted not to order the one I wanted because it said it would take too long, but the keychains my mother and brother ordered arrived at the same time as my pic
It would have been nice to have the photographer give at least the minimal pose corrections, like to level the diploma or finger placement. I fully know that he/she only has a couple of seconds.
I have tried multiple times for 2 weeks to contact this company thru emails and leaving phone messages that the 8x10 grad photo of my son came severely bent in the upper right hand corner.
Not one person in your company has responded.
The 1 piece of cardboard that was supposed to hopefully protect it did not, yet the cardboard you use it very thin and flimsy. That is why the photo got bent. I would definitely appreciate some help
In this matter. The photo I spent plenty of money on is non-frameable.
I would sure appreciate a new photo of my son that is in good condition to frame.
I purchased 10 digital prints and printed them as 8x10's and they are blurry. Very disappointed in the quality of the prints.
design and engraving, just took a little longer than would have hoped for.
Photos were easy to order and arrived in a timely manner. Quality of photos was very good!
Easy to order photos. Great Quality!!
I liked the staff and the photos
But we have not ordered or received our photos yet
Respond to emails regarding problems, take clearer photos
offer paper copies of the pictures at low cost
Good quality pictures and arrived quickly
The ordering process was easy. The quality of the pictures is great and the order shipped quickly.
Lower prices. Wish all packages let you choose multiple photos.
Easy to place orders and photos are received quickly
The image quality was blurry and disappointing. Also there were two John Last name removed - and I understand this is tricky - but the photos were mixed up and we had to have that sorted out first before we could order.
Website is easy to navigate. Picturee and frame arrived ahead of the scheduled time. Product was of excellent quality.
Inability to focus on single camera for the president handing student diploma. At the time the diploma photo was taken there were 3 cameras present and it was unclear where to focus. The one that is the professional photographer needs to have a stuffed animal or some defining feature on the camera to ensure the students are focusing on the right camera person. Otherwise it’s a waste of money and opportunity.
Pictures I didn’t get up close was taken for me and I was able to order. Thank you
Ease of ordering, quick response and return of photos.
Variety and promptness
Great picture!
Easy. Quick. Professional Photo.
Only negative, pricey.
Photo want very good
Did not respond to emails and not very many pictures. Did not even have a picture of my son getting his diploma.
Photos are not the best quality but it was nice to have record of the day especially when it was difficult to take our own photos.