based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The photo & the photo plaque that I ordered are excellent quality. They're a little pricey, but worth it.
Pictures were amazing. My son loves his plaque and they came quickly!
The photos are bad
Easy to browse through the pics.
You’re so expensive!
Beautiful graduation pictures
The image of rylie with the dean -the dean is half cut out of the picture—VERY disappointed, we really wanted this picture
the photo poses were not good or appealing....
The photo cut off the name of my daughter's college!!! I should get a refund.
Way too expensive for the crap photo I received.
Great photos
Stop being so pesky! Too many emails, text ..etc. I had already made a purchase from you and you sent at least 20! more emails and text for purchases! I am not happy about that and probably not going to deal with your company, anymore.
lower your prices a little bit
Picture with Principal was terrible
Spend more time with graduates to get a better posed photo.
I sent an email into customer support regarding my order and never received any response.
price was very high and the pic quality low.
Extremely expensive.
Too expensive for one photo download.
I still have not received my order and have heard nothing from your service. Please let me know status of my order right away. Name removed
It is very expensive. I ordered the digital downloads and never got them
The website was easy to navigate.
I centered the picture. The 8x10 photos came out centered but the smaller ones did not come in centered. Not sure why.
My son was holding the plaque sideways in his graduation picture. We paid $60 for this and it is sideways. The photographer should have told him to move it around before snapping the picture. That is the job of the photographer. We should get refund in my opinion.
I wish that the orders were simpler, like if a family member wanted to just buy 1 8x10.
or explain that it is all digital, not every family member knows how to use apps.
there was one candid photo that we had taken with our advisor that didn't show up anywhere. i went through every single photo for the whole weekend. i really wanted that one.
One picture I received has a white mark on it. The customer service representative did send out a replacement but it took almost a month.
The PHD graduates were last. They were hooded in an empty arena. They should have been first for eveyone to see and be an inspiration to other students.
Photo dowloads are ridiculously expensive. I didn't take many pictures at my son's college grad because I knew that someone was taking them. When he shared the link with me, I about cried. There was no way I was going to be able to buy as many downloads as I wanted. Very disappointed that a company can take advantage of people like this. Pictures were great, prices were terrible.
The prices are absurdly expensive for what you are offering. Do a revenue analysis and price elasticity study and you will see that you could make much more money if you were to lower your prices. In this day and age of cameras everywhere, your pricing just doesn't make sense. It is cost prohibitive.
I think you would find it very interesting to conduct a survey on why people did not buy your photo products or why existing customers didn't buy more.