The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8419 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 1, 2026 — Rated 9 out of 10 by L.R. The Grad Team
What do you like about our products and services?

I like the plaques, although the title sign was a bit crooked. I enjoy the outcome of the photos provided. I also appreciate the given opportunity to be able to order the photos, as I wasn’t able to afford them at the exact time that they were first taken. I appreciate the offer kept to extend me a second chance. Thank You!

Report a concern   January 1, 2026 — Rated 3 out of 10 by A.O. The Grad Team
How did we disappoint you and what can we do to make things right?

You think you’re so special charging people like like 200$ for 6 JPEG files? And you really expect me to believe you’re gonna charge 10 bucks for a „tune up“ when there’s hundreds of us? When would anybody find the time to actually put in the work and then deliver something thoughtful. You are gonna put that photo through AI on Adobe Lightroom and call it a day. Idk who gets the bigger cut but taking advantage of people trying to hold on to a memory of their youth and their accomplishments is shameful.

Report a concern   January 1, 2026 — Rated 10 out of 10 by K.C. The Grad Team
What do you like about our products and services?

The Grad Team was very thorough, and everything was well put together and we smoothly.

Report a concern   January 1, 2026 — Rated 4 out of 10 by B.G. The Grad Team
How did we disappoint you and what can we do to make things right?

The digital package prices are absolutely ridiculous! We only wanted ONE picture and no prints

Report a concern   January 1, 2026 — Rated 10 out of 10 by J.N. The Grad Team
What do you like about our products and services?

Very well organized . The Handley of the pictures was very easy. As we say in the military, if it's not broke, then don't fix it.

Report a concern   January 1, 2026 — Rated 10 out of 10 by T.B.N. The Grad Team
What do you like about our products and services?

Thank you

Report a concern   January 1, 2026 — Rated 3 out of 10 by J.T. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn’t realize we would have to pay for pictures, if this would’ve been advertised, it would have been easier to plan money wise. The photos- even the digital versions are pretty pricey and this wasn’t an expense I was expecting.

Report a concern   January 1, 2026 — Rated 6 out of 10 by Y.H. The Grad Team
How did we disappoint you and what can we do to make things right?

There weren't many pictures taken of me. I would have ordered the photo book, but again there weren't enough pictures of me in my cap and gown to order the book.

Report a concern   January 1, 2026 — Rated 9 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Great products, easy to order

Report a concern   January 1, 2026 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

It was easy to order my pictures

Report a concern   January 1, 2026 — Rated 10 out of 10 by K.T. The Grad Team
What do you like about our products and services?

Easy to use and great organization. You guys were able to connect any picture made of me regardless of whether I was posing or just a candid!! I am impressed! Pictures turned out GREAT!! Thank you!!

Report a concern   January 1, 2026 — Rated 10 out of 10 by M.J. The Grad Team
What do you like about our products and services?

Choices

Report a concern   January 1, 2026 — Rated 0 out of 10 by L.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Price is insane. Should be disclosed before photographer offers picture taking.

Report a concern   January 1, 2026 — Rated 10 out of 10 by M.W. The Grad Team
What do you like about our products and services?

Product and service was great.

Report a concern   January 1, 2026 — Rated 7 out of 10 by M.H. The Grad Team
What could we do to improve?

The pictures were pricey. It was difficult to cut the wallets because you couldnt clearly see the line between pictures. The online order form has a space for a discount code, but I wasn't offered any discounts.

Report a concern   January 1, 2026 — Rated 10 out of 10 by E.S. The Grad Team
What do you like about our products and services?

Very helpful and friendly.

Report a concern   January 1, 2026 — Rated 9 out of 10 by S.M. The Grad Team
What do you like about our products and services?

Great quality photos and affordable. I am very satisfied with what I purchased. Thank you for capturing such an important event.

Report a concern   January 1, 2026 — Rated 0 out of 10 by E.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received the digital images I ordered.

Report a concern   January 1, 2026 — Rated 8 out of 10 by S.H. The Grad Team
What could we do to improve?

The packages to purchase the prints could use some adjusting with what is given and how pricey it is. Also, I feel that more backgrounds should be available for the prints. I wish some more touch ups could be done without having to pay extra but I understand why that’s necessary for your business.

Report a concern   January 1, 2026 — Rated 0 out of 10 by V.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I have NOT received my photos and I paid for them. What's up?

Report a concern   January 1, 2026 — Rated 10 out of 10 by G.S. The Grad Team
What do you like about our products and services?

I received my product in a timely manner. True professionals.

Report a concern   January 1, 2026 — Rated 0 out of 10 by K.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for my pictures, but did not receive any pictures

Report a concern   December 30, 2025 — Rated 10 out of 10 by C.R. The Grad Team
What do you like about our products and services?

Great quality!

Report a concern   December 29, 2025 — Rated 4 out of 10 by M.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Shipping takes entirely too long.

Report a concern   December 29, 2025 — Rated 4 out of 10 by L.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered an 11x14 picture and ended up with a 10x14 picture. This has caused extra spending due to no being able to find a frame to frame it in.

I have photos of the measurements of the photo, very dissatisfied.

Report a concern   December 28, 2025 — Rated 8 out of 10 by L.P. The Grad Team
What could we do to improve?

To have someone there to straight the persons cords, cap, tassel, and regalia right before the picture.

Report a concern   December 28, 2025 — Rated 10 out of 10 by F.W. The Grad Team
What do you like about our products and services?

I love how easy the process to order was and all the options. My son's college picture was delivered in expedited time and beautiful. Thank you

Report a concern   December 27, 2025 — Rated 5 out of 10 by C.K. The Grad Team
How did we disappoint you and what can we do to make things right?

We took 2 pictures at each stationed area. They said give a thumbs up and it looks dumb. Now most of my 10 for $200 downloaded pictures look sillly.

Report a concern   December 26, 2025 — Rated 8 out of 10 by L.B. The Grad Team
What could we do to improve?

Verbalize and stress that graduation hats can't be worn during pictures at Alumni night. To stress everyone knows to have hair on point and attire for head shot appropriate so it won't be a waste.

Report a concern   December 26, 2025 — Rated 9 out of 10 by N.B. The Grad Team
What do you like about our products and services?

Quality


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