based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Way too expensive for photos
Too many emails and photos are not as good quality as advertised on the website.
I found the service was excellent. I ordered a graduation picture, they said delivery could be 4-6 weeks, I receive my order 1 week after I ordered it. It came to Canada, very fast delivery. Quality of the 8/10 was great. Very pleased with my “keepsake” graduation picture of my granddaughter.
Great photos
More grad photos on the campus compound
Make it easier to reach an actual person to talk with when you have questions or need clarification
1. Not replying to emails on time but weeks later. Not enough people, not enough time, high volume of photos etc. are not encouraging. 2. Not having enough or any instructions on the photo page on delivery of photos. No info on email communication will be provided was mentioned. 3. There was absolutely no confirmation email or communication of the payment purchase and the order made. Emails should be sent from a proper email. 4. The photos must be taken/captured from a continuous video recording capture live. This ensures no "bad" or untimely glitches are in the final photos.
I submitted a request right after purchasing to replace one of the images. I selected from small thumbnails and didn't realize one of the prints was totally blurry. For the price of 3 digital images swapping one out seems like a minor ask. I never received a response other than acknowledgement of my email and that someone would get back to me.
Never recieved my order
The picture turned out great and was handled well and was not bent or wrinkled in anyway
The costs, honestly so expensive. They were great photos, but the price were grossly over-priced.
my photos were blurry and the lighting was not good
Graduation pictures were extremely overpriced for the quality.
Nice pictures! Nice staff!
The order process was amazing and the quality of the of the pictures was awesome
It flowed easily. All staff was professional.
The experience was incredible. I felt more accomplished than ever attending this ceremony. Everyone was beautifully celebrated and it gave me a sense of pride. I appreciate the level detail put into this experience.
Easy to view and order. Turnaround time was fast.
A great variety to choose from was very nice.
The quality of the photographs and the number of photographs taken were great.
The process was great
You actually sent us another graduates picture in a lovely frame. If someone contacts me at Phone number removed, you can arrange to pick up the box and get it the correct person. Alex Y Moon, Univ. of Texas
Better communication on shipping and tracking.
Great work
I cropped the photo slightly and had it aligned perfectly in the website. The actual photo that was printed and sent to me was cropped extremely to one direction, did not match at all what I was shown on the website, and is completely unusable. I am very, very unhappy with this result and would like my money back.
Quick turn around and quality natural photos
The different photo options are wonderful.
Good quality photos. Too bad there were not more different poses to choose from.
My picture frame came in broken and I have sent out an email about no one has responded to my email. I pay 100 dollars to receive my pictures broken
Price is high and it would be nice to have more options of how many photos can be purchased. Also an option of downloading of all photos. Some of the photos are duplicates of one photo close and further away. Why do I have to pay for both if they are the same photo (image)?