The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7918 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 8, 2025 — Rated 5 out of 10 by L.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Several of my grad photo options were clear, fabulous photos of other grads that showed me in the background. The photos that centered me were often blurry. I was very disappointed by the quality of my photo options and ultimately picked “the three least bad” photos — not the kind of decision-making criteria I had hoped for from such a significant event (and at such a steep per-photo price, yikes!)

Report a concern   August 8, 2025 — Rated 8 out of 10 by S.W. The Grad Team
What could we do to improve?

The prices are really high.

Report a concern   August 8, 2025 — Rated 10 out of 10 by N.S. The Grad Team
What do you like about our products and services?

The ordering process is easy. The quality of the finished product is very nice.

Report a concern   August 8, 2025 — Rated 0 out of 10 by E.K. The Grad Team
How did we disappoint you and what can we do to make things right?

The pricing is CRIMINAL. This is insane. Absolutely feels like a scheme.

Report a concern   August 8, 2025 — Rated 10 out of 10 by E.C. The Grad Team
What do you like about our products and services?

Professional, friendly!

Report a concern   August 8, 2025 — Rated 7 out of 10 by K.C. The Grad Team
What could we do to improve?

Send less emails

Report a concern   August 8, 2025 — Rated 1 out of 10 by L.D. The Grad Team
How did we disappoint you and what can we do to make things right?

the frame was flimsy and it broke as i took it out of the packaging

Report a concern   August 8, 2025 — Rated 8 out of 10 by J.S. The Grad Team
What could we do to improve?

Lower prices for pictures to make them more affordable

Report a concern   August 8, 2025 — Rated 6 out of 10 by S.L. The Grad Team
How did we disappoint you and what can we do to make things right?

In one of the two photos, the way our student was posing wasn't flattering. We realize the photographer had many people to capture, but it would have been nice if they coached him to adjust his posture slightly.

Report a concern   August 8, 2025 — Rated 7 out of 10 by A.M. The Grad Team
What could we do to improve?

Price is crazy high

Report a concern   August 8, 2025 — Rated 7 out of 10 by W.M. The Grad Team
What could we do to improve?

I would have loved to have a download of a picture but didn't want to pay that amount. More options would have been nice.

Report a concern   August 8, 2025 — Rated 10 out of 10 by K.L. The Grad Team
What do you like about our products and services?

Great products, thanks getting them done quickly too

Report a concern   August 8, 2025 — Rated 10 out of 10 by R.I. The Grad Team
What do you like about our products and services?

Excellent

Report a concern   August 8, 2025 — Rated 10 out of 10 by G.H. The Grad Team
What do you like about our products and services?

Nice photos and great pricing

Report a concern   August 8, 2025 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Easy to order and good quality. Lots of selections

Report a concern   August 8, 2025 — Rated 8 out of 10 by M.C. The Grad Team
What could we do to improve?

Pictures were very good, prices were high compared with other universities

Report a concern   August 8, 2025 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

very creative and innovative

Report a concern   August 7, 2025 — Rated 10 out of 10 by N.G. The Grad Team
What do you like about our products and services?

The pictures are beautiful. The clarity the colors are so vivid. Thank you for such a wonderful job on my daughter’s pictures.

Report a concern   August 6, 2025 — Rated 10 out of 10 by J.W. The Grad Team
What do you like about our products and services?

IT WAS NICE TO SEE THE CLOSE UP PHOTOS OF MY STUDENT! BETTER THAN I COULD GET. THANK YOU!

Report a concern   August 5, 2025 — Rated 6 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

really long wait times for the graduates with no seating, also the majors and names were not organized or announced in any kind of order.

Report a concern   August 4, 2025 — Rated 3 out of 10 by D.M. The Grad Team
How did we disappoint you and what can we do to make things right?

We spent about 10 to 15 minutes one of the photographers at the Microbiology graduation taking photos with family that traveled across the country and out of the whole time and several different arrangements of family-only ONE photo showed up in the order file online. Very disappointing, as we were looking forward to ordering several with all the family that came to celebrate. We also had NO photos of our grad during the main commencement ceremony, other than with her individual degree.

Report a concern   August 4, 2025 — Rated 9 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Quick turn around from order to delivery. Good number of options to order-not locked into a package.

Report a concern   August 4, 2025 — Rated 10 out of 10 by H.B. The Grad Team
What do you like about our products and services?

It was easy to order what I wanted. And it was nice to get a professional & beautiful grad picture of my son from the special day. Thank you

Report a concern   August 4, 2025 — Rated 7 out of 10 by R.C. The Grad Team
What could we do to improve?

Too expensive.

Report a concern   August 3, 2025 — Rated 6 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures that you sent us as proofs for our daughter's masters degree graduation were not of her. You sent us proofs of a man that we did not even know or was part of her program. We had to search all the photos to find pictures of her. This took more time than necessary since she gave each photographer her QR code.

Report a concern   August 3, 2025 — Rated 7 out of 10 by A.G. The Grad Team
What could we do to improve?

Just to make more picts of the person who is ready to pay for good picts. Just got minimum of picts.

Report a concern   August 3, 2025 — Rated 3 out of 10 by A.L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the posses was farther away than I thought & looked like she had No hands or arms.
You could send me more shots of another pose, I ordered a lot of this pose, if you could send me some complimentary photos

Report a concern   August 3, 2025 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

That after a year went by I was able to still place an order, I appreciated that and shipment was good as well.

Report a concern   August 3, 2025 — Rated 9 out of 10 by E.K. The Grad Team
What do you like about our products and services?

Nice pictures

Report a concern   August 3, 2025 — Rated 9 out of 10 by M.R. The Grad Team
What do you like about our products and services?

Cool backgrounds


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