based on 7917 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
With so many students graudating, I had very low expectations for the professional photos taken at the ceremony. When we saw the proofs of the photos, we were shocked. They were awesome! We liked them so much that we paid for digital copies of 6 different poses (an option I appreciated with so many family members who want them). Selecting and ordering the photos on the website was very easy, and our images arrived quickly. Of course, I would love it if they were less expensive. But we are grateful to have these memories of our son's graduation! They are already printed and on display in our home.
Most of the shots look like photos I could’ve taken myself with my phone. On the cap and gown pics her stole is crooked and hanging off her shoulder a bit. It would’ve been nice if she was told these things in order to fix it. I would’ve loved to have gotten an official cap and gown picture of my daughter, but instead I was forced to get a candid shot because it was the best pic offered. A very disappointing experience for such a special day.
I am grateful that even over a year after my daughter's graduation, we were still able to order her photos! This means a lot to family who may forget or not have the funds at the time to be able to purchase those memories.
The photos of me with my diploma had finger prints all over the diploma prop that was used. I understand the prop was used by multiple people, so finger prints are bound to happen. However, my pics are ruined because of this blemish...it was the first thing I noticed when looking at the pic. Even so, I wanted to order pics to have for my family and when I looked into touch up corrections for the pics, it only included touch up corrections for the face. So, unfortunately I am stuck with pics that have finger prints all over the diploma. I feel I spent WAY too much money on these pics to have to settle on the quality or to have to take the digital copies to another photographer to be touched up...not to mention, I'm not even sure if another photographer could touch them up.
i never got my grad pics
Pictures are beautiful. However I was sent a discount code for 20% off. When I got to checkout, the message started that the offer code was invalid.
Choosing the photos was easy but trying to determine which package was the most appropriate for our needs was a little clunky. It seems like the package options could be a little tighter on the same page and other photo gift items on a separate page or under a separate tab. It was a lot of scrolling up and down trying to compare the options.
Excelente servicio, fueron puntual con el envio de las fotos. muy hermoso trabajo gracias
I refrained from taking more photos because of the photographers being present but then was underwhelmed by what was available to purchase
I'm returning the pictures The picture quality was blurred. Picture to far dark.
I sent pictures back per your customer service. Sent back as return to sender
Some of the picture backgrounds that were generated looked fake. You could tell his image was placed on top of backgrounds.
More opportunities for family photos - I would have ordered them all!
Experience was fine. No need for changes
The clarity of the pictures...
Pictures are very nice and clear.
I received my daughter’s graduation portrait today and it was folded from one edge. Despite the hard tube cover and warning of fragile material the tube was still bent.
My original photo was damaged in the mail. I sent an email to the Customer Service Team and it was replaced with no questions!!
Photo and frame was exceptionally nice. Also received my order in a very timely manner. Was surprised I got it so quickly.
The photos were beautiful. The website was easy to navigate to order prints. Prints came quickly, well packaged, and look great!
Thanks!
The prices for the pictures were ridiculously high. The picture quality was very disappointing and of very low quality. I cannot do anything with the pictures, cannot even show anyone the picture.
What you can do: If I can get a good quality reprint of my pictures, that will be great.
Thanks!
I recall the landing page being unclear to me. The 3-downloads deal was confusing and I had to go into the ordering interface to understand that I could select 3 different photos and download each of them. Other than that, I was really happy with the variety and quality of the photos and am happy with the ones I chose.
The cost is literally extreme! You should price those pictures more reasonably. Also- I'm still waiting for the actual pictures in mail. When will I get them???
Quality of photos - wish we ordered more!
That it was a professional, easy option
High quality prints
The printes photos were great, but very overpriced!
Made easy to chose the right picture edit it and plaque is a beautiful touch
Easy to order & sent you many reminders if you forgot to order
I liked the fact that I could order only 1-2 pictures in the size that I needed and not have to buy a whole package when I do not have family to send pictures to. This is hard to find now days and when you have to buy a whole package you end up with so many extra pictures that go to waste along with having to spend a lot more money. Thank you for offering the choice of just single picture.