The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10256 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 2, 2026 — Rated 5 out of 10 by I.J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive. I mean, thats a good way to preserve the memories, but it is very expensive.

Report a concern   July 2, 2026 — Rated 0 out of 10 by J.N. The Grad Team
How did we disappoint you and what can we do to make things right?

A college student can usually not afford 90 dollars for one picture.

Report a concern   July 2, 2026 — Rated 10 out of 10 by S.E. The Grad Team
What do you like about our products and services?

It was easy to select the size and finish I wanted and the picture arrived very quickly!

Report a concern   July 2, 2026 — Rated 10 out of 10 by E.B. The Grad Team
What do you like about our products and services?

Speedy service.

Report a concern   July 2, 2026 — Rated 4 out of 10 by J.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Your web site is a pain to use when you want to select more than one photo. It is very repetitive with too many back and forth navigation steps required. You need to support features such as multiple selection where a group of photos can be selected and apply the same treatments to all of them.

Report a concern   July 2, 2026 — Rated 9 out of 10 by D.S. The Grad Team
What do you like about our products and services?

Nice pictures and received them in a timely manner

Report a concern   July 2, 2026 — Rated 8 out of 10 by B.W. The Grad Team
What could we do to improve?

Take more photos. I wanted the handshake photo when I received my diploma but it was not taken.

Report a concern   July 2, 2026 — Rated 4 out of 10 by M.W. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the pictures were very blurry. I couldn’t tell from proof. Two others have bad lighting and blonde hair looks yellow. So three out of the 6 pics that I ordered look bad.

Report a concern   July 2, 2026 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Wonderful

Report a concern   July 2, 2026 — Rated 9 out of 10 by M.S. The Grad Team
What do you like about our products and services?

Clear professional photos and quick delivery

Report a concern   July 2, 2026 — Rated 5 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I didn't like the pictures that you took some you sent with my son and him but he was just a blip in the back He wasn't even in the photo that was previewed It was just a side view of his ear and it wasn't easy to navigate picking the pictures and getting to see all of your extras that you had It kind of hurt you because I was interested in a lot of other stuff but the pictures just kept popping up and that was it but I did like the announcements with the envelopes

Report a concern   July 2, 2026 — Rated 8 out of 10 by J.A. The Grad Team
What could we do to improve?

I have nothing to suggest. There is always a need for improvement.

Report a concern   July 2, 2026 — Rated 6 out of 10 by S.M.V. The Grad Team
How did we disappoint you and what can we do to make things right?

The number of grad photos was numerous before the ceremony. A quick QR code was held up by a member of the photo team, yet the amount of info to plug into the QR app discouraged me from accessing the pre-celebration photos. The one photo I was provided was a side view, in motion of the handshake with the president on the platform. I did buy 2 5x7 prints, yet there were almost no options. I am discouraged about that.

Report a concern   July 2, 2026 — Rated 10 out of 10 by M.L. The Grad Team
What do you like about our products and services?

Easy to order and arrived very quickly.

Report a concern   July 2, 2026 — Rated 10 out of 10 by A.M. The Grad Team
What do you like about our products and services?

Todo es de muy alta calidad.

Report a concern   July 2, 2026 — Rated 10 out of 10 by N.A. The Grad Team
What do you like about our products and services?

I got free portraits as well with my packsge.

Report a concern   July 2, 2026 — Rated 1 out of 10 by N.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Never got my photos

Report a concern   July 1, 2026 — Rated 10 out of 10 by P.N. The Grad Team
What do you like about our products and services?

beautiful photos

Report a concern   July 1, 2026 — Rated 10 out of 10 by A.A. The Grad Team
What do you like about our products and services?

The coordination was on point!

Report a concern   July 1, 2026 — Rated 10 out of 10 by T.L. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   July 1, 2026 — Rated 10 out of 10 by K.D. The Grad Team
What do you like about our products and services?

Very good. Thank you

Report a concern   July 1, 2026 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Great quality!

Report a concern   July 1, 2026 — Rated 7 out of 10 by J.K. The Grad Team
What could we do to improve?

Please provide more options in purchasing individual photos. Perhaps offer each individual photo as an al a carte option.

Report a concern   July 1, 2026 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

Photo quality, pricing, speed of delivery.

Report a concern   June 30, 2026 — Rated 7 out of 10 by C.M. The Grad Team
What could we do to improve?

Ideally, it would have been nice to have the students take these off-stage pictures prior to the ceremony so not to have the "glare/shine" on their faces (while sitting in a hot arena) and feel rushed.
The photos appeared darker than I expected. Also while paying the extra fee for editing, it would be nice to have the option for reducing "glare/shine" on the face.
However, I was happy to have something other than my cell phone pictures.
Thank you.

Report a concern   June 30, 2026 — Rated 10 out of 10 by P.L. The Grad Team
What do you like about our products and services?

The photos were fantastic!!

Report a concern   June 30, 2026 — Rated 10 out of 10 by D.S. The Grad Team
What do you like about our products and services?

Everything was as anticipated. Very happy with the picture.

Report a concern   June 30, 2026 — Rated 9 out of 10 by S.S.P. The Grad Team
What do you like about our products and services?

The convenience and quality

Report a concern   June 30, 2026 — Rated 0 out of 10 by K.K. The Grad Team
How did we disappoint you and what can we do to make things right?

After paying, I have never received the digital photos. please reach me at Email address removed

Report a concern   June 30, 2026 — Rated 7 out of 10 by A.J. The Grad Team
What could we do to improve?

Use plastic packaging in case the photos are delivered in the rain.


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