based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good quality and fast service.
Quality of photos.
The mug I ordered was $37, and the images are not very clear and crisp. The university name is especially disappointing as the edges of the name look blurry. I expected much better for that price.
Photo
It was a quick turnaround. The pictures came sooner than expected. There were several packages to choose from for every budget.
Nailed it on the images.
I was disappointed with the quality of the photos.
Eficiente
Good job
Almost all the pictures had her eyes closed
The prices were very expensive and one of the photos was blurry
I appreciate that we were given an option to take a purchase graduation photos but the images seemed overpriced for the generic background options that were offered.
Give me my money back for the very very poor quality photos you gave me
In the pics of my grandson, prior to the ceremony, his collar was turned down under his graduation gown on one side. It was in every photo. It looked really bad. A full view pic with his diploma , was another graduate standing in front of him. It was basically a pic of the other student with my grandson peaking out from behind him. This was the actual pic that I wanted but I had to get the up close pic of him with his diploma. Someone should check clothing prior to making these pics or provide a full length mirror to prevent clothing from being disheveled. I saw a woman at the ceremony straightening clothing and hats prior to them receiving their diplomas.. It’s too late to make things right for his pics. I will always be disappointed I didn’t get to choose the pic I wanted.
Dependable. Accurate. Timely.
Very fast turn around
The website to retrieve the photos is running an outdated operating system that makes it difficult for users to navigate without glitches or other hiccups in the user interface.
Ease of use of ordering application. Great photos!
I feel that $40.00 for an 8 X 10 is an exorbitant price.
The guy yelled at me when I close my eyes
I appreciate that almost 6 months later the pictures were still available to look at and order. It was hard to chose, but ended up ordering 3 to download. Downloading was easy...I almost missed the email. Also was nice to be able to crop one of the group pics.
The very expensive photos of the grads coming across the stage are lacking. There were only decent pics of our grad shaking hands with the President. The ones taken in the back were my daughter's fault. No body caught a decent pic of her on stage that she wasn't leaning and reaching. No body suggested a smile from the nervous grads in the back. Very disappointed.
Easy to use
Drop your prices!!! Way too high!
The picture quality (clarity) was not that good and impossible to see on the proofs. It also would have been nice to pick the 5x7 poses in the package the way we wanted them because we only needed one picture of our daughter and her friends. We would have preferred another 5x7 of just her, but the package made us pick two 5x7 pictures of each pose we wanted; we didn't need two pictures of her and her friends. But due to the high package cost, we did not order more of the different background poses. We would have ordered more pictures if the packages had been more affordable. It was a bit disappointing. We did appreciate a photographer being at the graduation and taking the pictures. Maybe you could send us a couple more pictures of the 5x7 poses we had already chosen at no charge to make up for this? Thank you so much for your consideration.
I paid an additional fee of $19 to have fly away hairs touched and the picture arrived without being retouched
Love the photos.
I ordered my daughters pictures and as soon as I paid with PayPal i immediately noticed that it said it was being delivered to the wrong address so I emailed you all right away to request the address to be changed and I never got a response. I emailed again the next day with again no response. My daughter tried contacting someone with no luck and then I got an email showing the order was shipped showing the wrong address I immediately emailed back again stating that it was the wrong address and put the correct address as I did all the other times. I still to this day have no email and I never received my daughter’s graduation pictures I paid for. This was a special day since she was the first generation to graduate from college in my family. I am extremely disappointed in the fact that you all took my money and couldn’t respond to emails or take care of it over the phone and now I wasted a ton of money with nothing to show for it. And I wasn’t about to pay for them again for fear that I would get those either. This is so saddening to me and my family especially my daughter!! Thanks for nothing I will never refer anyone to you all. You ruined a very special moment we can’t get back in pictures.
My portraits are blurry and poorly lit. They changed the battery out right before my photos, and these amateurs didn’t reset the settings.
The team was so helpful!
I could not access my son's photos and they followed up with me and were able to send me the link.
They were respectful and patient.
They made a difference in their customer service.
Great job team!