based on 7919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When the wrong photo was linked to my student, your team was helpful and prompt and locating him correctly. Great customer service.
Didn’t order any touch ups, and pictures were a bit unclear
The pictures were amazing. Also you deliver to Canada
I paid $100 for three pictures and I never received a link to download. Even no reaponse for my complaint.
Have someone tell the graduates where everything is located such as the water, where you can take some quick pics, where to sign your names, etc. And give them an estimate of how much time they have left so they know what to do with their time
The photos they offered us were primarily of our graduate. The prints turned out very nice.
Better prices. Way to expensive
The quality of the printed photograph wasn’t very good. The first one I received was so dark that I couldn’t distinguish parts of the photograph. I emailed to complain and the CSR was wonderful and did send me another photograph. This one was slightly better, but, honestly, still not great.
I still did not receive my pictures
The variety of photo options from which to pick.
Great quality pictures
Great Pictures, Fast delivery! Amazing to say the least. Received order in a couple days. Outstanding!! Thanks!
The photos that I purchased could have been centered into the photo prints that I ordered better than they were.
Pictures were good, easy to order, pictures came quickly.
Your do great work and we appreciate the thoughtfulness of taking pics in various meaningful locations of our graduate, places we couldn't be as the graduates were walking and moving to their seats and getting their degree of course.
Please consider
1) Mailing print photos in water resistant packaging, especially if the order does not fit in a mailbox. Families live in different parts of the country and they travel during summer months, envelopes can sit a long time in rainy and damp environments and mailpersons may place the envelope on the ground near the door to not bend it, but it will be left to open elements until the owner gets home.
2) When offering mix and match packages for print photos, consider providing more options for picture choices and different size options
3) Consider offering discounted Purdue degree frames options both for large size degree documents and small size degree documents when people order print photos (not just picture frames/plaques and tassel preservation options).
Great but a little too pricey
The first set of proofs I received my body was diagonal. The team was great after receiving my email about having them correct, but I was very shocked that was how my proofs came back
My frame came broken, I emailed customer service and still have not received a response.
The time the photographer took with the kids
The portal to select photos could have been better and digital download packages could have been better.
Quality!
Lots of photos to choose from!
the prices are a bit high
I like the different poses from college graduation and the time we
I still haven’t received my order
I never saw any pictures of my son actually receiving his diploma and shaking the presidents hand. I only got the proof of him standing in front of the Fitchburg screen which, honestly, I could have done myself. I really wanted the picture of him receiving his degree.
The quality of the photos was great and the process to order was very straightforward.
Quick to get proofs, easy to order and order came quickly!
Pricing, I would have bought more if the price per background was lower. (My total spend would of been greater)