The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 4, 2025 — Rated 8 out of 10 by M.P. The Grad Team
What could we do to improve?

N/a

Report a concern   July 4, 2025 — Rated 0 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The previews were too low quality to tell which pictures were good, especially the far away shots, so I purchased photos that looked ok on the preview but when I was able to view the full resolution image they don’t look good. Additionally, the photos I received are grainy and absolutely not worth the money I paid for them. If anybody ever asks me about my experience with purchasing photos from this company I will strongly recommend against using or purchasing any photos.

Report a concern   July 4, 2025 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

Great selection of pictures. Easy-to-use website. Quick delivery.

Report a concern   July 4, 2025 — Rated 10 out of 10 by M.K. The Grad Team
What do you like about our products and services?

I love how her pictures turned out so beautifully .

Report a concern   July 4, 2025 — Rated 6 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The outdoor pictures of my graduate walking around the fountain had other graduates dominate in the photo. Also, the first link received was not my graduate at all but someone else.
The photos of the stage were ok but large chunk of empty overhead space and it was difficult )actually impossible) for me to utilize the crop feature.

Report a concern   July 4, 2025 — Rated 8 out of 10 by C.R. The Grad Team
What could we do to improve?

Pictures were very expensive. There was lots of glare on the photos.

Report a concern   July 4, 2025 — Rated 7 out of 10 by D.S. The Grad Team
What could we do to improve?

In general, good photographer for event. Nothing special about the company.

Report a concern   July 4, 2025 — Rated 4 out of 10 by R.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The lighting is so washed out, with shadows falling directly over his face.

Report a concern   July 4, 2025 — Rated 9 out of 10 by J.B. The Grad Team
What do you like about our products and services?

photos were great!

Report a concern   July 4, 2025 — Rated 10 out of 10 by B.K. The Grad Team
What do you like about our products and services?

Nice product great customer service. Out picture came broken & we got a very quick replacement!

Report a concern   July 4, 2025 — Rated 10 out of 10 by R.G. The Grad Team
What do you like about our products and services?

It is nice to have access to photographs taken by professionals. I don’t love the photo that was taken holding a beaver stuffed animal, but I am happy with the Photographer ability to retouch the portrait to be closer to what I actually paid for it. Thank you.

Report a concern   July 4, 2025 — Rated 5 out of 10 by J.A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Perhaps I am the person who did not read the description correctly but the appearance on the website for the frame I ordered did not look like what it did on the website when I received it.

Report a concern   July 4, 2025 — Rated 10 out of 10 by A.J. The Grad Team
What do you like about our products and services?

I liked that there were candid photos taken, not just the posed ones. Two of the three pictures I ended up ordering were candids.

Report a concern   July 4, 2025 — Rated 10 out of 10 by C.P. The Grad Team
What do you like about our products and services?

Pics are great

Report a concern   July 4, 2025 — Rated 5 out of 10 by J.F. The Grad Team
How did we disappoint you and what can we do to make things right?

The quality of the photos were a bit disappointing but I guess since I didn’t purchase the 20.00 per photo touch ups I deserved it.Just sad that you all can’t provide a normal decent quality photo without trying to screw people into buying your upgrades.

Report a concern   July 4, 2025 — Rated 5 out of 10 by V.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Quality of photo not great

Report a concern   July 4, 2025 — Rated 8 out of 10 by A.J. The Grad Team
What could we do to improve?

Everything looked great, however I was hoping the flash on my gown would’ve been fixed when I paid for all of the touch-ups.

Report a concern   July 4, 2025 — Rated 5 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I was expecting a more high quality product. They did not meet my expectations.

Report a concern   July 4, 2025 — Rated 10 out of 10 by L.S. The Grad Team
What do you like about our products and services?

Good quality and selection. Quick delivery of items

Report a concern   July 4, 2025 — Rated 3 out of 10 by T.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing was too high for photos.

Report a concern   July 4, 2025 — Rated 0 out of 10 by R.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Never got any pictures. No one responded to my email asking for status. Complete scam

Report a concern   July 4, 2025 — Rated 5 out of 10 by M.B.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I got a notice that the photos were available and that they were only available for a very short limited time. I ordered a very expensive digital file but it kinda felt like it was under duress.

Report a concern   July 4, 2025 — Rated 10 out of 10 by D.P. The Grad Team
What do you like about our products and services?

Options available

Report a concern   July 4, 2025 — Rated 0 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Nothing was wrong

Report a concern   July 4, 2025 — Rated 10 out of 10 by K.A. The Grad Team
What do you like about our products and services?

Easy website, quick delivery, great quality and pricing

Report a concern   July 4, 2025 — Rated 3 out of 10 by C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures looked orange and had a strange tint.

Report a concern   July 4, 2025 — Rated 10 out of 10 by K.E. The Grad Team
What do you like about our products and services?

High quality, fast service

Report a concern   July 4, 2025 — Rated 7 out of 10 by D.B. The Grad Team
What could we do to improve?

Graduation in theater is not a good idea.It's hard to see your student.Such a big and renowned school like Purdue should have graduation in arena!

Report a concern   July 4, 2025 — Rated 4 out of 10 by O.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I’m so disappointed in the photos that were captured of my husband at the ceremony. There was one halfway flattering photo.

Report a concern   July 4, 2025 — Rated 10 out of 10 by W.Q. The Grad Team
What do you like about our products and services?

The finish on the graduation photos. Prompt response from customer service when the order was done incorrectly.


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