based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was an expensive picture.
I received the wrong finish and have sent 2 emails w no response. My photos are also bent and should be shipped in a more sturdy package.
The price that I was quoted when purchasing online was not the final price at checkout. I purchased several 5x7s and when I would add an additional picture I was quoted $6 to add that purchase but when I got to checkout that savings was not applied. If it was not the last day to purchase before the price increase I would have contested the price. Disappointed that the savings was not applied and misleading.
I ordered digital photos that said they’d be here in three days. I’ve never received them. I’ve reached out four times to have no response back.
Everything
The magnets were so dark you can not make out the face of my son or the lady handing him him diploma. I was very disappointed
The pictures I received were not like the proofs on my 8 x 10’s. Very disappointed in the quality for what I was charged.
Captured both my college grads smiling for the camera. Great proud moment for them and us as their parents.
I feel many of the shots were not as aesthetic as I would expect. Not upset about the pictures I purchased but not great. It felt more like a quantity over quality situation.
I ordered photos and never received them.
Your quality of pictures was fabulous. I had my oldest daughter graduate two years ago same school. I’m not sure if it’s the same photographer but here are my comparisons. My oldest daughter had the background darkened out so the focal point was my Daughter, diploma and a professor. this year’s picture they did not do that. I don’t know if I would’ve noticed it, but I liked the darkening of the background. I had a couple people walking behind my daughter getting her diploma so that was disruptive.
The second thing that I was the most displeased was, I chose the two picture frame with a plaque on the bottom. School graduating class and name. I expected to get a real cut out Matt board, instead I got a picture of two framed pictures in my frame and the plaque is not even metal. It’s all AI. there was no option for a leather bound book version of the two pictures. I really enjoyed that from my first daughter. That option was not available with your company.
Beautiful photo to capture a perfect day!!
I liked the multiple choice of photos and the service was very quick
HI, I paid to have the hair retouch and nothing was done so I emailed and again nothing was done so... maybe you'll contact me now? I would appreciate it.
The frame was broken on delivery. Very cheap, brittle material. The corners literally crumbled. Picture was great.
Pictures are good. Fast service. I just didn’t like to have to sign back in to order every pose, and that could have been because I use my phone.
I paid $100 for 3 photos. That’s a scam. Of course I would want some grad photos but to pay $100 for 3 digital photos is robbery.
I wish there was a preview of what the picture will look like before paying for enhancements. $45 seemed awfully expensive for just 1 photo that was only a 5×7.
Whoever took the pictures didn’t take the time to make sure the tassel was facing the correct way and hanging down right. You could tell it was a rushed picture then the backgrounds were just changed. I had a question about adding the solid gray background to one of the better images and no one responded.
Your photos are ridiculously expensive. It’s not like we have a choice, since we can’t even get close to the graduates to take any photos during the ceremony, and there was only one company to buy photos from (no competition) You are taking advantage of people and forcing them to pay extremely high prices for very low quality photos.
The photo looked great. When I received it in the mail it had intentions in the photo like something pressed into it. Need more cardboard to support the logistics os the product.
We are still waiting on our sons plaque. So far the photo quality has been nice.
Great pictures!
You took an unfocused picture of our daughter and her teacher. You also had people in the background of the picture. The camera was focused on people in the background instead of our daughter. We are very dissatisfied that a once in a lifetime picture is not good. You should have had a backdrop behind the teacher to keep the camera from focusing on people on the stage. The price we paid for what we got was disappointing.
pretty easy to order
The prints are nice but my daughter's hair looks red instead of blond, it is not her actual color.
Pictures were way too expensive. Still have not gotten my pictures that I purchased
The pictures are terrible
Captured great pics of the graduates!
They indeed come out so professional