The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10256 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 25, 2026 — Rated 10 out of 10 by V.H. The Grad Team
What do you like about our products and services?

Product and service was wonderful
Report a concern   June 25, 2026 — Rated 3 out of 10 by H.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I was not a huge fan of the headshots. They took awhile to receive, and then the quality was subpar. I will not be able to use them. The pictures from the ceremony and alumni event were nice, but quite expensive for just digital copies.

Report a concern   June 25, 2026 — Rated 9 out of 10 by E.S. The Grad Team
What do you like about our products and services?

I appreciated the photos and when I needed help it was prompt. Thank you!
Report a concern   June 25, 2026 — Rated 5 out of 10 by T.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Quality was not as expected and pictures didnt seem professional more like i printed from my iPhone at cvs
Report a concern   June 25, 2026 — Rated 10 out of 10 by R.M. The Grad Team
What do you like about our products and services?

Capturing my son getting his diploma

Report a concern   June 25, 2026 — Rated 10 out of 10 by L.F. The Grad Team
What do you like about our products and services?

Excellent candid shots
Report a concern   June 25, 2026 — Rated 0 out of 10 by S.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos of someone else were sent to me and only 1
out of the 4 photos I ordered of myself arrived; no one has responded to my email regarding the subject. I would like someone to respond and either resend the photos or have them available for download so I access them and ensure there is not another issue. Thank you for your help.
Report a concern   June 25, 2026 — Rated 10 out of 10 by G.B. The Grad Team
What do you like about our products and services?

Able to view pictures easily and smooth ordering process

Report a concern   June 25, 2026 — Rated 0 out of 10 by S.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for 8 by 10 pics I received 5 by 7

Report a concern   June 25, 2026 — Rated 10 out of 10 by P.Z. The Grad Team
What do you like about our products and services?

Pictures came quickly and in good shape

Report a concern   June 25, 2026 — Rated 3 out of 10 by T.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Pricing compared to quality of product is extremely disappointing

Report a concern   June 25, 2026 — Rated 8 out of 10 by S.W. The Grad Team
What could we do to improve?

I loved it
Report a concern   June 25, 2026 — Rated 10 out of 10 by K.K. The Grad Team
What do you like about our products and services?

Great quality pictures
Received pictures within a week
Report a concern   June 25, 2026 — Rated 0 out of 10 by E.L. The Grad Team
How did we disappoint you and what can we do to make things right?

Y
Report a concern   June 25, 2026 — Rated 5 out of 10 by P.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were mailed in a flimsy envelope and they came bent

Report a concern   June 25, 2026 — Rated 10 out of 10 by C.K. The Grad Team
What do you like about our products and services?

I liked how they got several pictures from the time he entered til he received his diploma
Very good pictures

Report a concern   June 25, 2026 — Rated 10 out of 10 by D.G. The Grad Team
What do you like about our products and services?

The pictures were nice and clear. I love the poses that were taken.
Report a concern   June 25, 2026 — Rated 0 out of 10 by E.H. The Grad Team
How did we disappoint you and what can we do to make things right?

You never sent me the link to the digital photos I purchased, and when I sent an email to customer service to ask you to follow instead, I got a link to this survey instead of a link to download my images. That's failing on every level.
Report a concern   June 25, 2026 — Rated 10 out of 10 by D.F.M. The Grad Team
What do you like about our products and services?

I love all of the photo background options, I love that multiple photos were taken. I think the online platform was user friendly.

Report a concern   June 25, 2026 — Rated 7 out of 10 by J.C. The Grad Team
What could we do to improve?

Not a fan of the pearlized finish on the print. It makes it look extra cheesy and not professional quality :(
Report a concern   June 25, 2026 — Rated 9 out of 10 by S.A. The Grad Team
What do you like about our products and services?

Easy to use and good pictures
Report a concern   June 25, 2026 — Rated 10 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Picture is perfect
Report a concern   June 25, 2026 — Rated 5 out of 10 by T.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The price for photos from my own graduation experience was a bit outrageous. For digital files only too.
Report a concern   June 25, 2026 — Rated 10 out of 10 by L.L. The Grad Team
What do you like about our products and services?

Beautiful photos

Report a concern   June 25, 2026 — Rated 9 out of 10 by M.B. The Grad Team
What do you like about our products and services?

Nice selection of packages. Nice looking photos.

Report a concern   June 25, 2026 — Rated 5 out of 10 by T.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Mt photos were over exposed
Report a concern   June 25, 2026 — Rated 0 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Rushed phototaking process, horribly expensive.
Report a concern   June 25, 2026 — Rated 10 out of 10 by D.K. The Grad Team
What do you like about our products and services?

Very organized and got everything i could have thought about and more
Report a concern   June 25, 2026 — Rated 0 out of 10 by E.S.F. The Grad Team
How did we disappoint you and what can we do to make things right?

my glass picture came broken. i would love if someone could contact me about a refund.
Report a concern   June 25, 2026 — Rated 6 out of 10 by J.J. The Grad Team
How did we disappoint you and what can we do to make things right?

I loved the graduation pictures I ordered! However, by the time they got to me, they were damaged. What a bummer! The way the pictures were taken during graduation was an awesome idea. It was quite an efficient process and we were impressed. I'm guessing the damaged pictures have more to do with my post office. I do plan to call and see about reordering.

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