The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7919 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 4, 2025 — Rated 8 out of 10 by B.E.B. The Grad Team
What could we do to improve?

Pricing

Report a concern   July 4, 2025 — Rated 3 out of 10 by E.J. The Grad Team
How did we disappoint you and what can we do to make things right?

The lighting of one of the photos was really bad. It’s dark. That same photo wasn’t cut properly, you can see the white of the photo sheet. The only thing good about it is my son is in the photograph. It’s really disappointing.

Report a concern   July 4, 2025 — Rated 0 out of 10 by O.K. The Grad Team
How did we disappoint you and what can we do to make things right?

I don’t have the link or confirmation email for my order, so I can’t see my pictures.

Report a concern   July 4, 2025 — Rated 6 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

I liked the pictures that were taken, however, I only wanted to purchase 4 pictures. But the packages available were 1, 3, or 6 pictures. So none of these were good options for me. I did not appreciate the lack of customization.

Report a concern   July 3, 2025 — Rated 1 out of 10 by K.B. The Grad Team
How did we disappoint you and what can we do to make things right?

I never got my photos. Order online was a nightmare

Report a concern   July 2, 2025 — Rated 8 out of 10 by S.V. The Grad Team
What could we do to improve?

The prices for photos.

Report a concern   July 2, 2025 — Rated 1 out of 10 by C.P. The Grad Team
How did we disappoint you and what can we do to make things right?

Never received order

Report a concern   July 2, 2025 — Rated 10 out of 10 by L.W. The Grad Team
What do you like about our products and services?

Easy ordering, fast delivery.

Report a concern   July 1, 2025 — Rated 9 out of 10 by K.S. The Grad Team
What do you like about our products and services?

I liked the variety of poses and the ability to choose prints or downloads of each picture.

Report a concern   July 1, 2025 — Rated 7 out of 10 by T.L. The Grad Team
What could we do to improve?

Give more time to make decisions on purchases two days was not enough time. Also now that the order is here I have a glass picture that is very nice, but I can’t figure out how to safely set it up.

Report a concern   July 1, 2025 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Pictures are great

Report a concern   July 1, 2025 — Rated 8 out of 10 by C.I. The Grad Team
What could we do to improve?

Photos are in good quality. But, on the stage within that short time, it was hard to know which camera I should focus on. Maybe it was only me.

Report a concern   July 1, 2025 — Rated 7 out of 10 by J.G. The Grad Team
What could we do to improve?

The review of text on pictures does not look the same once I received it...

Report a concern   July 1, 2025 — Rated 3 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

The 8x10 photo of my daughter is blurry.

Report a concern   July 1, 2025 — Rated 6 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture we received of our daughter receiving her diploma on stage is blurry. We were disappointed in the quality of her picture. I would like to have a picture that isn’t blurry.

Report a concern   June 30, 2025 — Rated 8 out of 10 by J.G. The Grad Team
What could we do to improve?

The cost is very expensive and for some families or new grads unattainable.

Report a concern   June 30, 2025 — Rated 8 out of 10 by W.W. The Grad Team
What could we do to improve?

Reduce prices and minimum quantities

Report a concern   June 30, 2025 — Rated 6 out of 10 by R.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The pricing is very expensive, and there could be better packaging options, for example, a cheap bundle of plenty of digital copies as well as a few prints. The website could be made better once you continue to the shipping portion.

Report a concern   June 30, 2025 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

It was so nice to have close up pics of our grad!

Report a concern   June 30, 2025 — Rated 9 out of 10 by D.V. The Grad Team
What do you like about our products and services?

I liked that pictures when taken as we were walking in and walking on stage.

Report a concern   June 30, 2025 — Rated 10 out of 10 by A.Y. The Grad Team
What do you like about our products and services?

Everything was professional and organized. Excellent job!!!

Report a concern   June 30, 2025 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

The pictures and variety of poses turned out great - Thank you!

Report a concern   June 30, 2025 — Rated 7 out of 10 by H.H. The Grad Team
What could we do to improve?

It would be nice to pictures of when they are entering or exiting the campanile.

Report a concern   June 30, 2025 — Rated 7 out of 10 by D.N. The Grad Team
What could we do to improve?

One of the photos I ordered had a crease/bend mark the photo itself.. the other had no marks.. however not sure when or how it happened.

Report a concern   June 30, 2025 — Rated 9 out of 10 by C.D. The Grad Team
What do you like about our products and services?

Ordering was simple, pricing was terrific and the order arrived promptly.

Report a concern   June 30, 2025 — Rated 9 out of 10 by S.W.B. The Grad Team
What do you like about our products and services?

Great quality

Report a concern   June 30, 2025 — Rated 9 out of 10 by K.P. The Grad Team
What do you like about our products and services?

I liked the photos

Report a concern   June 29, 2025 — Rated 8 out of 10 by P.L. The Grad Team
What could we do to improve?

Better back round images. Outdoors looks very fake. Too many Drake written on one. Flag ok but not a military or law enforcement graduation so didn’t really fit. May be Drake choices vs company but disappointing.

Report a concern   June 29, 2025 — Rated 9 out of 10 by H.R. The Grad Team
What do you like about our products and services?

As soon as we ordered, we received our photos very quickly! I was surprised at how quickly they processed add shipped our order. I like the photos they captured of my son and the options they provided! Thank you!

Name removed

Report a concern   June 29, 2025 — Rated 5 out of 10 by S.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures are TOO expensive!! It’s set up in such. Way that parents have only one option and many families can’t afford the packages that are offered.


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