based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The prices are expensive, especially compared to the quality of the images. Also the coordination at graduation was terrible. The website feels like it’s pushing you to buy the most expensive items and puts the individual photos at the bottom. I just haven’t loved my experience with this company
They were all good.
Excellent
I had glasses during my pictures, so I chose to remove the glasses glare when ordering my pictures. When I received them in the mail, my eyes were completely different, both in shape and eye color. I have dark brown eyes and the pics showed me with light brown and green eyes. In addition, my pupils were abnormally large. It looks like I have large contacts in. I was extremely disappointed in them. I was hoping to receive some high quality pictures of my graduation, especially with the prices and reputation of this team. However, I am not satisfied with any picture I received.
To make it right, I was hoping for either another set of pics with my eyes correct, or my money back.
I sent an email to request your assistance in locating my son's photographs. I never received a reply or guidance.
I ended up having to flip through 1000-plus images to find a handful of him. I thought we only had until June 11 to order. I ended up having to go through ALL the images more than once because I couldn't figure out how to save my liked images and accidentally unliked them. Then, I couldn't get back in the portal due to timing out and had to start all over again.
Then, a few days ago, we received an order form and information in the mail with his images visible and available for order.
Lastly, the "photographers" who were doing candid shots should really have additional training. I found the posed photos on the seamless background acceptable and am grateful to have them.
Pictures of my daughter were not good because they were partial pictures except one. There were none of her looking straight ahead. They included people that were not her. The pictures on stage were of her leaving the stage. I expected college graduation pictures to be much higher quality. My younger daughter’s high school pictures, on the same day, were much better and clearly taken of her looking ahead and close up.
The photo you sent me was not of my child. I needed to go through all of the photos to find her.
Photos weren't as high-quality as we expected. Several were of very low resolution. Customer service was great, however, and we received the reprints, but they still weren't as high res as we'd hoped.
Pictures are way too high in price for what they are.
Prices for packages are expensive.
You cost so much money for a single digital photo. Almost as bad as a road side scam. Unbelievable that you have the integrity of a corrupt politician to ask for near $100 for a couple digital photos.
Number of options of pictures
Make the packages a bit more affordable and allow variety packages. That way we can order different pictures without spending too much.
Sizing was a bit off and cost.
More variety of pics.
I got ripped off on your photos. You said I would get a picture frame with my order. It came with a piece of cardboard and a cheap piece of wood. Your photos are not that good. I wish I had never ordered your photos.
The picture quality was great
Very easy process to register for pictures. Ordering pictures was a simple process. The pictures turned out great! Thank you!
The cup i bought turned out so awesome. Also, all the poses to choose from was above and betond.
Better packages and more types of offers
Photos are not great quality and value.
These are VERY overpriced!!! I heave heard a ton of complaints from other parents! Then you send it in the mail in a small envelope that says do not bend… well that won’t protect the 1 $40 from getting bent… better packaging and lower prices will get you more orders!!
Easy to order and lots of options to mix and match pictures.
I feel that the pricing was really high. I got grad photos a year before and it wasn’t that expensive.
Ordering on-line. Reviewing the pictures.
Liked the group pictures of the class.
And having the choice to choose from the pictures and sizes.
The different packages of pictures and the pricing.
The quality of the images are horrendous. No one gave direction to the graduates such as tilting your head down or fixing our hair before our photos. The lighting was also terrible.
Great at capturing the moment! Thank you!
They were a bit pricey for just a photograph, but her pose was SO on brand for her. I couldn't have captured a better picture!
One of my pictures had envelope residue on it and it ripped a part of my image when I opened the envelope.
Sash wasn’t straight and 2 pictures wasn’t enough - a minimum of 5 would give the student better choices
The ease of ordering and the quality of the product(s).