based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I sent a customer service request that I never heard back from.
Green screen was still visible in my photo.
Graininess in the image.
I will not recommend this service. A very big disappointment on a big day.
Correspondence was terrible - didn’t know if you received our registration. Didn’t know what days would be captured. The website was terribly antiquated. Phone numbers went to people who had no idea when your pictures would be available, if at all. Sad that you just don’t create a nice Squarespace website for your endusers … the whole concept is great, but so disappointing because of the service. Especially for what you charge you guys can do better.
Graduation was a breeze because everything was laid out in very detailed instructions!
Quality
Prices are high for what you get.
Photos were great and shipping was fast.
I apprecitated the text reminder and the easy order link
I'm really sad you guys didn't get a picture of me being hooded. That was a moment that took 6 years and a photographer was there. Can you please check to see if there is another image somewhere?
Pricing was way too high for the digital download!
The photos were excellent.
The posed picture is great, the other two are grainy. My pictures that I took on my cellphone are better quality than those. I paid more than $70 for pictures that are very sub-par quality.
Good quality but only thing is that is a little bit expensive.
I am so appreciative of this service as it captured many moments over the weekend that I could not have captured. Thank you.
Quality and speed of fulfilling orders. Customer service was very helpful and prompt
❤️
I paid like 100$ for three jpgs thats insane. Digital should be like 20$ tops. I understand if you’re charging out the wazoo for prints, because then you actually have to print a physical item, but you already took the photos, you’re just holding them hostage unless I drop 100$.
The pictures were not that great. You took two poses and Gave weird ai background. I bought the digital package and it was very expensive for just three poses! Not satisfied at all
Ensure the delicate pictures are better packaged/secured bc the edges/corners were bent. I paid TOO much money for the pictures for them to be sent to me in such flimsy material.
Responsive and easy
Did not have to set anything up. Easy to order.
The image was poorly balanced in color, hot spots and reds/oranges too strong.
Quality was great and it arrived in a timely manner
Faster delivery time
Cheaper prices
arrived in a timely manner and was great quality
Photos were very good.
Shipping and handling was not good and the photo was blurry
Provided a wonderful selection of professional pictures. Depicting a momentous moment in our daughter’s life. Turnaround time from ordering was quick too. Thank you
Too expensive for digital photography.
Rushed
Easy to use