based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have not received my second order yet.
We were told at the ceremony that all the pictures taken after, would also be included on the site for purchase. They were not and unfortunately we did not take as many because we thought they would all be available. Also, the pictures were a little over priced for the quality that they are. Disappointed.
The magnet picture did not look good
Good quality. Wish that glare on glasses would have been included on the price instead of being an extra cost. Otherwise, nice shots!
Clear photos
One of the photos of walking in the main room was sent and i wasnt in the photo but in the very bottom corner. Wasnt even worth sending that photo over. Wish there were more taken of me. Some friends had way more printed of them.
Prompt service and great quality!
Easy to order and the plaque exceeded expectations
Its way too expensive.
I had no hands in one of the edited photographs of me.
Photos are professionally done and ordering process was simple. Thank you from the grandparents of the graduate!
The quality of the pics
The picture quality was fine, however no one bothered to make sure that the “2026” on the tassel was facing the correct way, so it is backwards and in the back. Totally disappointing. I only bought them because they were the only option I had. Details matter.
The quality of the digital photos and the plague were great. I got no complaints about that. The staff that took the pictures were awesome. My complaint is the customer service. I sent an email last week with a question about my order and I never heard back. One or two day delay I can understand. But a week without a response isn’t a good look.
We are happy with the two photos we purchased, but those were the only two out of the bunch that were worth buying. Prices were rather high too. Thank you, happy to have a couple of nice photos from graduation.
My photo arrived damaged and I emailed to request a refund but never heard back. At $15 per print (incl shipping) I expected to receive the photo in good quality!
Very fun to have the solo shots with various backgrounds. I was just expecting the shot with their teacher so the bonus pics were great. Loved the backstage pics before they entered the arena. Very fun. Great quality.
The photos are insanely expensive. Why would you gatekeep something like photos at college graduation like that. Why did I even bother paying $150 for three photos?!
The cost for the prints is way too high. We should have at least been given some idea of what the cost would be before the ceremony so it could be planned for.
Great quality
I understand they have thousands of pictures to go through, but I don't think a $25 charge for edits is justified. There was a picture that I really liked that I didn't buy because I didn't want to pay the edit fee. I don't think it should be free, but I think $25 is a bit much.
I think the pictures are too expensive
The images themselves are good, but to charge 200+ and not even cut the pictures properly is a joke.
I paid $33 each for a photo download and received a jpeg file of 1.5MB. This is a file size of professional photographers from 2000–2008 timeframe. As a professional photographer in 2026 selling a standard full resolution should be about 10-20 MB (full resolution; not raw file). Your advertising is "full resolution jpeg downloads". Very disappointed and want my money refunded.
Easy to use, quality very good.
Your service, and that you still have REAL PEOPLE to help when you have questions.
I appreciated the option for a digital download of the photos we ordered.
The pictures I received cut off the name of the college. I paid a lot of money for the pictures and the frame. Either refund me for the pictures or send me new ones with the name, please.
I love the pictures you took of my son, I promply ordered a couple. The e-mail and the texts kept coming, and coming, and coming. LOTS of contact... lots.... even after I ordered. I hope that you can find a way to tone it DOWN a bit for those customers who have already purchased.
pictures were blurry and bent and got no respone when asked for refund