based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I received my digital downloads. The store I was going to, to print the images required a release form. I emailed and asked for one and I’m very disappointed. I never received a response. I am still unable to print photos of the images I purchased. I feel I should be compensated as I wanted to send thank you letters and still have not received a response. I’m very disappointed in the whole situation.
Very good
N/A
Ordering was complicated, if you didn't want the whole package. I would have liked individual download options.
Great product and experience. Fast delivery.
Easy to use, quick delivery
I liked the ability to customize the photo although the plaque could have been bigger
Horrible photos. You did not get a single shot of my son holding his diploma alone. You sent me 5 photos, he had only one with the with the principal. I don’t want my only memory of him receiving his diploma with the principal in it. The other 4 photos was behind the curtains and contained a group of his peers and no shots of him holding his diploma.
The ordering process was very easy, delivery was timely.
Good quality
I noticed that one of my large photos has the diploma cut off. Could a replacement photo be sent with the diploma shown correctly? Thank you for your help.
Pictures are beautiful and I understand you are trying to make money but the prices for digital prints are ridiculous
all 3 of the 5x7s were bent, didn't expect that from a professional photographer
Variety of images, choices. The package I got worked good for us because I was able to get the poses and sizes everyone wanted in one package.
Lots of options and different photos
We were disappointed with our experience purchasing photos. The pricing felt disproportionate to the quality we received for printed photos, which are noticeably washed out compared to the digital previews. Digital copies were available, and preferred, but they were priced beyond what we could reasonably afford.
Photos arrived quickly and looked just like the proofs! Thank you!
A bit more organization in the process would improve the process.
Pictures were awesome, and I liked the ease and options of ordering
Thank you for the pictures.
A preview image is needed of the selected photo paired/combined with the associated plaque or frame.
I ordered a digital download of some graduation photos on May 23rd and have not received a confirmation email or an email with a link to download photos. I checked spam and trash in my email.
I emailed the customer service email listed on the order confirmation that was shown on the website (Email address removed) and received no response. Again, checked trash and spam.
I wonder if the initial order issue (no confirmation email and no email download link) is because I checked out as a guest?
The actual experience at graduation was fine. The website where you select the photos kept logging you out aggressively, but that was just a minor annoyance.
Not getting the photos nor a response to my email to customer service is why I rated the way I did.
What you can do is send me the pictures I paid for and fix this for the future so others can get an email confirmation, the pictures they paid for, and responses to the customer service email listed in the order confirmation on the website.
Order ID: VGPhone number removed7
The photos were not what I would have taken. The photos of my grad shaking hands with the principal was not timed right. There was no photo in front of the 2026 sign. I thought that is what took so long. Also, the prices were insanely expensive! Considering they were not the best photos and we cannot take our own...this is a racket!
No one is calling me back. I have NOT received my order, VGPhone number removed0. I have emailed, called and filled out the form on the website. I have checked Spam and have NOT received my order. Phone number removed Name removed Email address removed
The pictures are great. The color is and quality is good
Different options and beautiful product. Quick processing and delivery was great as well! I also appreciate the university having people to get us ready for the pictures.
I gave 2 stars for the effort, all important pictures were fuzzy, sane picture was used with different backgrounds, anyone can do that. And, for the price I paid it’s only electronic format? Should be able to receive an actual pictures.
pretty easy to order
Just what I wanted to remember his special day. Will you be there at the
graduation in May 2027?
There were several good shots during graduation. The site was easy to use to order downloads and photos.
The photos came timely and were exactly what we wanted.