based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Allow us to edit it tell u what we want touched up
Good quality
The quality of the photo and the quick service.
Your portal / web kinda sucks. I had to reload my cart not once but 2 times when I clicked away from it for less than a minute. No joke. I was just trying to verify with my daughter on the picture and so went into a text message and BOOM, the cart is empty again. It was not a friendly experience.
Pictures were ordered and arrived well ahead of promised time, so that I why I gave the rating of 5. Half was a great experience and half was not.
The graduation photos were real good.
I think the prices for digital pictures are too high. Especially when I didn't need any touch ups and I could not adjust fonts or font sizing.
Editing…photos were very shiny…
The photo i ordered was out of focus and my son's eyeglasses had a glare on both lenses. I could have taken a better photo with my phone.
We had 1 picture that wasn't even my son
The angle of my picture is so low, it looks terrible.
The photographs were great, the digital download worked fine. The wooden plaque with the graduates picture and school seal was cheap and definitely not worth the money spent. I sent that to my son (the graduate) as a gift, and he was disappointed in the quality and said he wouldn't bother hanging it.
All
Access to photos for family
Every thing was good
Quality products and good service!
I ordered a plaque and it arrived in a timely manner with great quality!
I love it and will recommend to future graduates.
Quick delivery and we’re very happy with it. I would love to have it in canvas with a nice frame just like my other kids foto.
Charging over $100 for digital downloads of pictures from one of the most important days in someone's life is outrageous. Additionally, it has been weeks since paying an exorbitant amount for digital downloads and I STILL have not heard about how to access them. A terrible experience overall.
Thought that I had ordered photos as well as a plaque. May be user error. The product I received is very nice.
I recommend looking into a way for customers to to remove or de-emphasize other random people in the background
Quality
There was an issue with my order (#VGPhone number removed4). I have reached out three times over the past week without receiving any response.
Easy to order, arrived timely, good pictures
Pictures came out great, easy to order
Print that I ordered turned out dark
The quality of the pictures. Thank you so much for capturing my special moment.
The photo quality is great! I love that our daughter got to do 2 poses and we could choose.
Picture of our graduate was nicely done. Received in mail quickly, only complaint was the envelope wasn't as sturdy as it could have been, it was marked do not bend, it was slightly bent, the photo did straighten out in the frame just fine.
Pics are not good.