What our customers think of us!

They could have gave some feedback on how to tilt your head to help improve the look of your picture. To help them look less like a mug shot example look up, down, move your hair, etc..

Lower prices

Photos aren't great and so rushed there was no attention to detail. For example, my honor rope had become lopsided and showed in the photos. I couldn't order some because of it. The thumbs up was dumb. Come up with something else or more professional.

I was able to order photo easily and it arrived faster than expected.

Offer more affordable digital options for download.

I wish you had had more choices where my graduate had been photographed individually or with her grad class. There was a photograph where my graduate was not looking at the camera.

While I liked the individual graduation photos that were taken, the rest of the pictures I was in were not very good. Either my eyes were closed or it was from a bad angle. In the few shots with 2 other grads, there were only 3 pictures and in none of them did all of us have our eyes open. In one of the 3, someone was walking in front of the camera, obscuring half the picture. That would have been a great photo that I certainly would have bought, had there been a couple more pictures taken so that at least one would be of good quality.

Perfect quality in the photograph, speedy service. Thank you.

convenience and access

I loved that ease of ordering photos, as well as the quality of the photos.

I liked that there were a lot of choices when ordering and that ordering on line was very easy. The photos arrived quite quickly which was also a plus.

Great quality photos— time from purchase to receiving the download link was great

I received the wrong graduation plaQue. I called and was told that they would send me a new one. The plaque was of a student from Missouri and I am from Fitchburg State.

Called a second time. Someone was supposed to reach out to me. Never did.

A week later I called and was told that a new order would be placed - showing I owed zero dollars and with a tracking number. Never received an email with the confirmation or a tracking number.

To Whom It May Concern,

I am about to contact the Better Business Bureau about this. My credit card has been charged and I still do not have my merchandise. I will also be contacting my credit card company regarding this matter.

Sincerely,
Name removed
Fitchburg State University
Westport, Massachusetts

The photos are not in focus and of very low quality in general. For what you charge, you should be ashamed of the final products you are delivering. What can you do to make it right? You could offer a refund or partial refund for sending sub-par products. Thank you.

Good photos

I appreciate that the Grad Team had photos available for all events our daughter participated in. Most of the photos were of high quality under difficult circumstances.

The image quality is okay, but the background changes look horrible. I would prefer the background to match the portrait. At least change the contrast and lighting.

Never received my pictures.

When I search for the proofs for my graduate, the system tells me that there are no proofs. I had to scroll through every single page (106 of them) to find some photos of my graduate. I emailed your customer service group and received a reply on 5/20/25 from Emiyah indicating that they were looking into the issue. I followed up on both 5/24/29 and 5/29/25 and have never received a reply. To say that I am extremely disappointed is an understatement. There are photos that I know that were taken that are still not showing. (There are no posed photos of any doctoral student.) In two of the photos that I were able to find, the photographer captured the back and the camera of another one of your photographers taking another graduate's picture. I would like someone to contact me to discuss where my proofs are.

Regards,

Name removed
Email address removed

Event: Louisiana State University - College of Science - May 16, 2025
Graduate Name: Scott Last name removed (doctoral graduate)

The service was fine. The price was too high.

My son was blinking in the photo. Maybe look at what you are doing so the person is actually smiling and doesn’t have their eyes closed in the photo!!!

My picture of the group was beautiful..... my picture of my son individual is blurry!!!! I assumed it was a good pictures his face is a nlurr

Your product and services are EXCELLENT AND QUALITY IM VERY GRATEFUL FOR YOUR BUSINESS EXPERIENCE DURING MY GRANDDAUGHTER GRADUATION....I LOVE EVERYTHING ABOUT YOUR WORK......AGAIN THANK YOU SO MUCH FOR PROVIDING THESE PHOTOS 📸....

Great photo clear

The watermark is all over the picture covering flaws and making it hard to view the picture clearly. I thought that picture was much better than it actually was. I would not have purchased the picture. There needs to be fewer watermarks on such a small proof.

I thought the pictures were flattering and captured the full moment of my hooding that my family could not access due to proximity. Thank you for commemorating this moment for me!

The one photo that would have looked really great was when my graduate was shaking hands with the university president receiving his diploma, but that picture was completely blurred. There were only about two or three photos that were not blurry and the rest could have been so nice in the photo package if they were not blurry.

My 8x10 photo of my son receiving his diploma was blurry.

I made a mistake when ordering and immediately called for help. The representative was super helpful and my product arrived correctly.

I think the quality of my graduation pictures were poor. The lighting was dark, the angles were bad, and the prices were ridiculously high. I did email the support team to discuss my disappointment but was responded with dismissal. I was told that a person reviewed my photos and they did not think they were dark or at poor angles. I disagree but purchased at full price anyway because they capture special moments that cannot be recreated.