based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The pictures I received in the mail were damaged because there was nothing protecting them inside the envelope. It appears the envelope was damaged in processing and as a result the pictures inside weer also damaged. The ink was smudged in the exact spot where the envelope was damaged. If there was something protecting the pictures this could have been prevented!
One of my son's photographs was not edited for the glare on his glasses. All of the others were. I was wondering if you would send me another copy that is corrected due to the fact that I did pay for this. Thank you, Name removed
it is quick
Had a problem with the first set of photos being delivered and had a big tare (approximately half way across the pictures). Called and the photos were replaced and delivered in a more solid package. Thank you.
Excellent photo quality!
One of my 5x7 photos is damaged/peeling in the corner. It may have happened during shipping, but it's hard to tell. While the envelope says photos, do not bend, the package was somewhat folded in our mailbox. It would be nice to have the photos delivered to the door via Fedex or UPS, and not have USPS put them in the mailbox. I was able to put them under a heavy piece of tile, which I think helped. Once in the frame I think they'll be fine, but it would be nice to have the 5x7 replaced.
I ordered a black tassel that I never received. Order number: #VGPhone number removed8
Please let me know on the shipment. Thanks
Ordered 2 5X7 and one came with a fuzzy spot that is not on the other. QC should have noticed it before it was shipped.
I am missing a photograph I ordered, an 8x11
The photo choices and quality were great! Easy site to order from.
The shots taken were all the same smile except for the ones receiving diploma and those were not as good as they could have been.
I thought there was a photographer taking pictures of them receiving their deploma from the president but those photos were not sent to us. Wonder where we would find those pictures.
Pictures turned out great
Photos were too expensive for the quality. I didn't like that some photos were automatically retouched, such as removing my freckles, which I wanted in the pictures. It made my face look almost AI. However, I loved the photos that the woman took, I'm not sure what her name was. They had a nice aesthetic and she didn't smooth my face out. Also, for the photos of me receiving my diploma, the camera angle was terrible. My face was not in the picture at all.
For one of the most important days in someone’s life, especially after many years of hard work, photographers should ensure they capture the best photos possible. They must also make sure the graduate’s dress, regalia, and appearance are in order—and if not, inform them. It may be better to have multiple photographers to prevent a single photographer from becoming tired or indifferent toward the end of the ceremony, particularly given how much students are charged for those imperfect photos.
Love the photos w/ Scrappy
They were beautiful pictures except black background. There were many options and pretty good prices.
The photos are good quality.
I though your photos should have been taken from the stage so student and dean are not looking down. For still portrait head or light can be slightly adjusted so light does not reflect of glasses. I realize you have hundreds of students to photograph for stills but taking time to straighten out robe, tassels, etc would produce a better photo and promote a desire to purchase more photos.
Pictures were not great…most of my pictures were blurry. And some of my pictures weren’t really pictures of me…I was in the picture but not the subject or focus of the photo. The pictures are also ridiculously over priced. I also couldn’t even apply my discount the school offered.
photos are terrible quality and the photographer took 3 photos of someone other than my son
I was amazed how quickly the grad photos were available after graduation & I was happy with the options and speed that items were received. Photos were great too!
Same photo with different background is not appealing and the cost was very high for a digital photo.
great job, loved the background options
I was glad to be able to order quality photos of my grad. I liked the pictures of him getting his diploma up close.
It was easy to order the pictures I wanted.
Quality
Lol. So, in the pictures of me on the stage, you can see just how blue my hair is. In the single picture of my before the stage, the photo was so heavily edited that my hair was no longer blue. At all. Yet, you could see where they missed editing a few spots of my hair, that show my blue hair. Lmfao. That was just so interesting and tacky, whether the photo needed that much editing or not, you completely changed my entire hair to something it was not. It doesn't accurately represent me.
When one of the pictures was printed incorrectly the Grad team reprinted it for us and sent it free of charge.