based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The pictures were dark and part of the dean was cut off.
The picture is very nice. Great background and picture quality is wonderful
I have been playing phone tag with the Grad Team. I left a detailed message. They call me back so that they could not find my photo then they said they had it, still know a solution. Today has been a week between emails and phone calls.
I received a photo of my son’s hooding ceremony and the diploma was cut in half off the picture. You could not see the school he graduated from. I requested a replacement picture a week ago and still have not been able to talk to a live person to verify it will be sent. Thank you, Lisa Last name removed
Your pictures came out fine, but I would never order another special item from you guys. The magnet is microscopic….it looks as small as a baseball card from a pack of bubble gum from 1920. The plaque is plain, no school colors and again, SMALL! It looks more like it belongs in a memorabilia shop with the same baseball card to be sold for $7 and be hung on a 13-year old’s bedroom wall. I ordered it to go next to one we got for his high school graduation through Romagueira Photography. The high school looks spectacular….your plaque is embarrassing near it, so I’ve chosen NOT to even hang it.
The vast array of choices. Additionally, Emily from Customer Service was outstanding in customizing my request. Thank you.
It was extremely expensive to just download digital photos.
I was happy that there was a service taking pictures. We were not seated in order to get good pictures during the graduation.
The pictures that I bought were blurry when I received them
The picture quality is okay, but the envelope came completely folded in half despite the label that read "photos do not bend." While I realize that is the USPS' fault, better packaging for shipping would solve the problem. A single flimsy piece of cardboard in a regular envelope is not sufficient especially considering the price of each photo.
Chipped coffe cup amd offset cheap refrigerator magnet. Emailed in photos and invoice and never heard back
I emailed about one of my photos being cropped to cut out most of my friends face, more than once, and never heard back. You could make it right by correcting the image I paid for.
I am not sure why I am receiving this survey - there is no context.
If it is for the quality of the photo I have ordered, I have not received any product yet to make such judgement. From the proofs that I had to chose from, they look like they will be nice.
Felt pretty scammy, overall.
You were able to capture some random shots of our daughter that we weren't able to be close enough for
Ease of viewing photos and placing orders
I was expected more grandiour
I think the process is easy. The product choice is good and the grad cards are reasonably priced.
First you sent a product with the wrong picture and wrong school. Then you sent the correct mug with the right picture. However, the picture was blurry and my son looked demonic. The mug was one color instead of the schools two colors (like the first incorrect mug which was. two colors) and the logo was not the logo, just some letters. I emailed about the issues and requested a refund and didn't receive a response. You don't need to make it right. I resolved the issue another way.
Easy process. Quick shipping.
Great quality photos
Like the different offerings. Both the packages and being able to buy the photos individually.
Did not find my daughter.
The cheap plastic from my photo came is was broken upon arrival. I would like it replaced with a decent frame. I paid $100 for a $10 print and and a $3 frame. Complete rip off. I don’t mind paying for quality. This was terrible.
Not great options if pictures and poses
They were beautifully done and showed my son's true personality.
Editing the photos not to be so costly. Some edits should come with photos.
I really liked the ease of ordering and not only did pictures arrive on time but they were packaged well and in good condition
The people were great and the photos were fine but the prices after the fact were a little crazy. I couldn’t even show people a watermarked picture on my phone. :,(
The pictures were great and ordering the digital download was very easy, convenient
I appreciated the text notice that photos were ready and the text reminder they were available to purchase. Easy to purchase online!