based on 10256 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Sent two emails to support and still have not received a response after two weeks.
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My son felt rushed during his photo and we did not find it to be a great asset. We did like the photo that was taken as he was getting his diploma
Let me know when my pictures came in and delivered them in a short time. The product was exactly what I ordered.
Pictures up close!!
Clarity & detail
Your services were very good and instruction were excellent. My pictures were very good quality and I received them in a timely manner.
One of the magnet pictures weren’t centered. You can see a white sliver on the bottom corner of one. And the quality of the actual pictures is grainy and not clear. Like it wasn’t fully in focus. I just thought the quality should have been better than my phones pictures.
All of the pictures were great!
Pictures were super expensive
Great quality
It was easy to order and get the downloads, when I got the links they downloaded easily. It is also a necessary service as it's not possible for every parent to get that close to get good pictures. I will say it is the most I have ever spent on pictures though outside of my own wedding. Even more than a professional family photo shoot. I expect there are many family's who will not be able to afford to get many pictures. I do appreciate though that there was a digital option.
Great pictures
Excellent photos, fairly priced.
Your prices are quite high. It would also be nice to have an option buy different photos when buy in blocks of ten or more, rather than having to make all of the photos in the group be the same photo. Thanks for you consideration.
I received a bad print and have received no response to multiple customer service requests for a resolution. I would like a new print sent.
My 8x10 picture was not center…. Too much blank space above my grandson’s head…
Reasonable price
Have more than one photographer. Depending on the side your grad had to sit determine clear photos of the grad. Most had someone else blocking a clear view if you were on one side of the seating arrangements.
Pictures were great quality
The pictures were random and some were of other people
Pictures came quickly.
The pictures on the stage lacked clarity. These were the most important ones. Liked the candid ones walking down
No one ever actually replied to my emails. Your customer service is non-existent. Therefore it gets a 0.
Price is insane.
Loved the number of pictures to choose from, great selection of many different parts of the special day!
I cannot think of a worse photo of my child. I watched the photographer take her photo, look at the camera and then give her a nod and thumbs up. Imagine my surprise when I received the proofs and saw what the photographer thought was good. I cannot get this moment back and I am extremely disappointed.
I would also like to request that SOMEONE tell the kids as they are crossing the stage that they will be getting their photos taken then, too. These photos also turned out horribly because my daughter didn't know they were taking her photo as she crossed the stage. Sooooo disappointed in the entire experience. And then the price for downloads....sigh.
captured the bell tower shot and the moment our daughter received her diploma--ones we couldn't easily get!
The service was fast and the products were of high quality.
Photos were great. Process was easy.
Nice quality, it was easy to order!