The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 21, 2025 — Rated 9 out of 10 by B.A. The Grad Team
What do you like about our products and services?

Great high quality pictures, just need to have better (stronger) shipping packages.

Report a concern   June 21, 2025 — Rated 8 out of 10 by E.F.M. The Grad Team
What could we do to improve?

Advertising your services before graduation. I wish I took more pictures with my family and friends.

Report a concern   June 21, 2025 — Rated 10 out of 10 by P.R. The Grad Team
What do you like about our products and services?

Fast service, good quality and fast shipping

Report a concern   June 20, 2025 — Rated 10 out of 10 by C.G. The Grad Team
What do you like about our products and services?

The quality is very high

Report a concern   June 20, 2025 — Rated 10 out of 10 by B.W. The Grad Team
What do you like about our products and services?

The pictures really focused on the graduation. Some of the pics were of our son in that moment that we could not have gotten.

Report a concern   June 20, 2025 — Rated 0 out of 10 by D.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I still haven't received the photos I ordered. almost one month later my order number #VGPhone number removed4

Report a concern   June 20, 2025 — Rated 1 out of 10 by J.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures that were supposed to be of my son, half of them were of someone else. The one of him getting his hood and standing with diploma jacket were of someone else. I had to sort through all the pictures to find all the pictures of him. That is unacceptable and very disappointing. Ordering his pictures should have taken minutes and it took hours!!

Report a concern   June 20, 2025 — Rated 5 out of 10 by V.P. The Grad Team
How did we disappoint you and what can we do to make things right?

What takes so long to get a picture?

Report a concern   June 20, 2025 — Rated 10 out of 10 by C.T. The Grad Team
What do you like about our products and services?

High quality products and great picture quality.

Report a concern   June 20, 2025 — Rated 3 out of 10 by T.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The mug I ordered for my son who graduated from Medical School say Congrats for graduating from Nursing School. Would you be able to re-do it?
Thanks,
Name removed
3037 Marye St.
Alexandria, LA71301
Ps. He graduated from LSU Medical School in New Orleans in May. The mug included a group photo with classmates.

Report a concern   June 20, 2025 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

Ease, quality, fast

Report a concern   June 20, 2025 — Rated 9 out of 10 by L.M. The Grad Team
What do you like about our products and services?

I liked that the photos arrived promptly and that they were already precut.

Report a concern   June 20, 2025 — Rated 10 out of 10 by J.J. The Grad Team
What do you like about our products and services?

Layout of pictures available

Speed of sending my order

Report a concern   June 20, 2025 — Rated 9 out of 10 by J.L. The Grad Team
What do you like about our products and services?

Timely delivery

Report a concern   June 20, 2025 — Rated 7 out of 10 by J.E. The Grad Team
What could we do to improve?

Picture selection should not include pictures with another person in it. Since you have the ability to remove the additional person, this should happen before adding the picture to the collection instead of charging the customer to have the person removed. Who would want a graduation photo that has another student in it.

Report a concern   June 20, 2025 — Rated 8 out of 10 by A.S. The Grad Team
What could we do to improve?

More area around photos or better centering of photos so editing is easier for those buying the photos.

Report a concern   June 20, 2025 — Rated 0 out of 10 by C.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture was horrible off center for paying so much

Report a concern   June 20, 2025 — Rated 10 out of 10 by K.J. The Grad Team
What do you like about our products and services?

Great pictures

Report a concern   June 20, 2025 — Rated 10 out of 10 by A.L. The Grad Team
What do you like about our products and services?

The product is beautiful and I was very impressed with the quality.

Report a concern   June 20, 2025 — Rated 9 out of 10 by L.C. The Grad Team
What do you like about our products and services?

Great pictures and fast delivery

Report a concern   June 20, 2025 — Rated 8 out of 10 by L.S. The Grad Team
What could we do to improve?

I ordered what I wanted. Dealt with no one.

Report a concern   June 20, 2025 — Rated 2 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Yall barely took photos of me lol maybe I'm not camera friendly

Report a concern   June 20, 2025 — Rated 6 out of 10 by N.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Would be nice to have a heads up to UNTUCK LONG HAIR for photos after hoodings - really ruins the photos having the hair all done up and tucked under the hoods. Spent beyond too much money for the photos to begin with, then they just look like crap because you look like a moron having your long hair tucked under the hoods

Report a concern   June 20, 2025 — Rated 10 out of 10 by S.U. The Grad Team
What do you like about our products and services?

I liked the option of digital photos.

Report a concern   June 20, 2025 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

Easy to order, edit and fast shipping.

Report a concern   June 20, 2025 — Rated 9 out of 10 by J.C. The Grad Team
What do you like about our products and services?

Love the early bird prices and the package deals

Report a concern   June 20, 2025 — Rated 9 out of 10 by C.S. The Grad Team
What do you like about our products and services?

Nice photos

Report a concern   June 20, 2025 — Rated 9 out of 10 by T.E. The Grad Team
What do you like about our products and services?

Photos were great and touch up was really good! My only complaint is that the photos are quite expensive.

Report a concern   June 20, 2025 — Rated 10 out of 10 by B.K. The Grad Team
What do you like about our products and services?

Professional and good quality items

Report a concern   June 20, 2025 — Rated 9 out of 10 by S.F. The Grad Team
What do you like about our products and services?

Quality photos


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