based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy ordering, reasonable prices and fast shipping.
Easy to order
You captured photos that we could not
Great quality , low time commitment , ease of use
Easy to find your child in how things were arranged
My daughter's pictures looks great , and the arrival time was just as I was told.
Still waiting on order placed a couple
Of weeks ago
I wasn't thrilled with the selection of photos of my graduate. The photos you use in your product samples were much better.
Great options!
The products were professionally delivered with the best quality of the memorable moments
The backgrounds are not very attractive
Good quality, nice images well done overall!
Pictures. It would’ve been nice to have full resolution pictures instead of lower resolution ones.
Perhaps it was my device...I loved the option to mark photos as favorites as we were narrowing down our choices. However, we were unable to remove items from the favorites list and ended up resorting to pen and paper and starting over on a different device. It was frustrating. I also expected the prices to be not so expensive since many of the shots were candids or quick group shots.
Better packaging. Photos were not bent but were wrinkled when they arrived.
Easy to order & loved the ability to edit!
The photos were very nice but your prices are exorbitant. It's really ridiculous to charge $100 for 3 digital downloads.
I was not happy with one of my graduation photo and the customer service lady was very helpful and understanding. They did another photo and I a very happy with the picture!
The only thing I was a little displeased with was that my hassle blended with my hair in my posed photo after I walked across the stage. Pictures were also rather expensive. Otherwise everything was phenomenal.
Some pictures had other people's hand in them
Pricing.
Easy to order and delivery arrived as promised. Good quality of the photos too.
Photos are good quality but way too expensive
I feel that there were not many photos to choose from and for the amount I paid for my printed out photos I was very disappointed with the quality of the frame and setup. We pay so much for school that it is ridiculous to have to pay so much more for our graduation photos and then have the quality of the products be so poor.
The AI face recognition process is a bit lacking. I know I had several photos taken with Cowboy Joe that didn’t get sent as options for purchase.
The quality of the photos were great. Easy to access them as well
Everything I ordered looks grate.
The prices for the photos are much higher.
On the diploma book, there is a shiny reflection so it’s hard to read the university name. It was disappointing. I purchased the picture anyhow because I had no other option. If it wasn’t such a big life event (especially since his high school graduation was cancelled due to COVID), I wouldn’t have bought it. Other than refunding money, there is no way to make things right. The chance to get a clear readable picture has been missed.
I like that they took pictures before the ceremony and during the event on the lawn. I wish the pictures they took were centered. I would have bought more if it had options to change the background. There was a photo I really liked, but I did not like the background. It would be better to have options to change the background for the poses.