The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 10256 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 12, 2026 — Rated 10 out of 10 by S.S. The Grad Team
What do you like about our products and services?

It was amazing

Report a concern   June 12, 2026 — Rated 5 out of 10 by A.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not realize that the majority of the middle of photo has white (im guessing due to flash) in it so the red diploma has white all over it. Picture looks terrible.

Report a concern   June 12, 2026 — Rated 8 out of 10 by J.B. The Grad Team
What could we do to improve?

Too many reminder emails even after I ordered.

Report a concern   June 12, 2026 — Rated 10 out of 10 by N.C. The Grad Team
What do you like about our products and services?

Easy, professional, quick

Report a concern   June 12, 2026 — Rated 3 out of 10 by F.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I am disappointed in the relatively low quality of the digital photos we purchased and the ridiculously expensive prices you charge.

Report a concern   June 12, 2026 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

The pictures were beautiful and are cherished by our family. Thank you !!!! It was so nice to not have to worry about getting a great photo and having this service available.

Report a concern   June 12, 2026 — Rated 10 out of 10 by M.N. The Grad Team
What do you like about our products and services?

It was easy to order. The quality is good.

Report a concern   June 12, 2026 — Rated 3 out of 10 by J.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture is washed out - face is blury and very white.

Report a concern   June 12, 2026 — Rated 10 out of 10 by D.A. The Grad Team
What do you like about our products and services?

It was a great experience. All of the photos looked great. Appreciated the photography service provided.

Report a concern   June 12, 2026 — Rated 7 out of 10 by C.R. The Grad Team
What could we do to improve?

The picture we received of our daughter receiving degree and shaking hands was blurry and lighting was off. For a “professional” picture (for which we paid $60+) I was expecting much better quality. The frame wasn’t anything of quality and the picture which was a single photo paper with two images and the “plaque looking” event title was also a part of the same single photo paper.

I was expecting the same quality I got when my oldest graduated 3 years ago. It was a professional frame with two individual matted pictures and an actual plate for the event label. And it didn’t cost as much as I paid for this one.

I get that it’s probably a different company but it’s still a college graduation.

Report a concern   June 12, 2026 — Rated 7 out of 10 by P.E. The Grad Team
What could we do to improve?

I paid 15 extra for removing glass glare and pic ended up a little fuzzy. Prices are really high for what you get. I will say I received my order promptly and that is greatly appreciated.

Report a concern   June 12, 2026 — Rated 10 out of 10 by P.H. The Grad Team
What do you like about our products and services?

Choice to download digital prints

Report a concern   June 12, 2026 — Rated 10 out of 10 by S.L. The Grad Team
What do you like about our products and services?

Very easy to order. Nice variety of pictures to choose from.

Report a concern   June 12, 2026 — Rated 7 out of 10 by H.L. The Grad Team
What could we do to improve?

It felt very rushed and photos came out so-so.

Report a concern   June 12, 2026 — Rated 8 out of 10 by P.C. The Grad Team
What could we do to improve?

Maybe more ushers to guide the grads and their families.

Report a concern   June 12, 2026 — Rated 2 out of 10 by A.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Man yall played in our face , you did a copy and paste and a very horrible job , those pics were disappointing and yall should be ashamed especially charging those prices, I was excited to purchased my pics but when I saw the proofs I only purchased one very disappointing

Report a concern   June 12, 2026 — Rated 9 out of 10 by J.S. The Grad Team
What do you like about our products and services?

The images were of good quality. The prices are a bit high.

Report a concern   June 12, 2026 — Rated 9 out of 10 by A.A. The Grad Team
What do you like about our products and services?

Easy to navigate ordering, ability to see a proof before purchase.

Report a concern   June 12, 2026 — Rated 4 out of 10 by E.S. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos I received were bent when I received them.

Report a concern   June 12, 2026 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

I thought they were good quality and not too expensive. I also like the many options of poses and backgrounds.

Report a concern   June 12, 2026 — Rated 10 out of 10 by J.S. The Grad Team
What do you like about our products and services?

Good quality and prices

Report a concern   June 12, 2026 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

The speed at which I received the product as well as the qu

Report a concern   June 12, 2026 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Ordering was easy and the products came quickly. They were great quality photos and the whole family enjoyed them. It's nice to have someone else take pictures so I can focus on the graduation and cheering!

Report a concern   June 12, 2026 — Rated 3 out of 10 by A.N. The Grad Team
How did we disappoint you and what can we do to make things right?

Portrait style photos are fine but I also bought shots from the ceremony and the quality is awful. I wish I hadn’t.

Report a concern   June 12, 2026 — Rated 9 out of 10 by K.T. The Grad Team
What do you like about our products and services?

A little pricey but the photographs were beautifully done. Very professional. Quick turnaround on prints. Wish there was a 4x6 option.

Report a concern   June 12, 2026 — Rated 8 out of 10 by L.C. The Grad Team
What could we do to improve?

The photos were great but maybe for the portrait shot use a background or shoot against the wall instead of the crowd.

Report a concern   June 12, 2026 — Rated 9 out of 10 by J.C. The Grad Team
What do you like about our products and services?

I liked the choices given for the grad pics

Report a concern   June 12, 2026 — Rated 10 out of 10 by C.O. The Grad Team
What do you like about our products and services?

I ordered pictures, I loved the pictures, I got them back on time and actually quicker than I expected.

Report a concern   June 12, 2026 — Rated 2 out of 10 by L.D.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures are OUTRAGEOUSLY and RIDICULOUSLY expensive. Shameful.

Report a concern   June 12, 2026 — Rated 1 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices were egregiously predatory.


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